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1.0
Details
Better Business bureau needs to get on this problem definitely they charge for unlimited service and can't deliver they don't reimburse any one and they should have to
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1 comment
MariaST
#1752910

Hi. This is Maria from Straight Talk Wireless.

We apologize if you had a bad experience with our service. Please know that it is never our goal to let you experience such troubles. Please chat with us at http://bit.ly/2CuBvXO so we can help you fix the issue.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1662876 Review #1662876 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
1.2
Details
Ive been with then for years but they take more and more and get more and more expensive. They took my unlimitied first. Eventually made it come back with a new plan that cost more. And now years kater they take away tethering from me so i can even enjoy the data i...
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1 comment
MariaST
#1749660

Hi. This is Maria from Straight Talk Wireless.

We read your post and we would like to apologize for the trouble that you encountered with our service. It was definitely not the experience we want you to have. We just want to inform you that you can always reach us through chat at http://bit.ly/2CuBvXO for any concerns you may have. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

We still look forward to speaking and working with you towards earning back your trust. Have a nice day.

Review
#1656692 Review #1656692 is a subjective opinion of poster.
Cons
  • Everything is false adervtisment
Reason of review
Problem with delivery
1.0
Details
Iv had this phine service for several years now, at first it was top knotch and i was verry happy with them. Iv sent countless numbers of people to them. A month ago my girlfirends wifi hotspot quit working on her phone. Figured it was just somthing with her phone. No...
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3 comments
MariaST
#1749670

Hi JovialHippopotamus. This is Maria from Straight Talk Wireless.

We understand how Mobile Hotspot is very handy to users. However, this feature is not offered as part of our mobile phone services. To reduce data traffic and maintain high speed of mobile internet for everyone, data usage is restricted to be used only to the mobile phone where the service plan has been added to. On the other hand, we offer Mobile Hotspot devices that can surely take care of you or your girlfriend's data sharing needs.

You may check out these devices through this link https://shop.straighttalk.com/shop/en/straighttalk/mobilebroadbands. Should you be having queries or any related concerns, do not hesitate to chat with us at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. We really hope for your understanding.

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Review
#1651402 Review #1651402 is a subjective opinion of poster.
Product
Straight Talk Wireless Account
Pros
  • It was cheaper
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution
Tags
  • Poor Business Practice
1.0
Details
Service was tolerable but never good, now it is terrible, Sept 2019, have to be outside to make or receive calls. I live in a resort area, Gulf Shores Al, and not out in a rural area
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1 comment
MariaST
#1747059

Hi. I'm Maria from Straight Talk Wireless.

I'm sorry that you're having some problems. We'll review your account and further investigate what happened with your phone service. Please copy and paste this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1651203 Review #1651203 is a subjective opinion of poster.
1.0
Details
Ran out of data and straight talk zapped my sims card what a rip off will not turn back on they make you buy another hotspot WTF this is one suckie company
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3 comments
MariaST
#1736624

Hi AnnoyingHorseshoeCrab340. This is Maria from Straight Talk Wireless.

We're sorry for the inconvenient experience that you had with our service. We would like to speak with you again to straighten things out. Kindly chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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Review
#1629780 Review #1629780 is a subjective opinion of poster.
Reason of review
Access/ activation issues
Loss
$100
Preferred solution
Let the company propose a solution
Tags
  • Poor Business Practice
1.3
Details
I used Straight Talk for several years. It was a cell phone company with a reasonable price. In May of this year I switched over to another carrier for half the price. Fewer minutes but I no longer need them. I originally tried to keep the same number. But I couldn’t...
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1 comment
MariaST
#1734871

Hi HastyMink. I'm Maria from Straight Talk Wireless.

Thank you for being with us over the years. I'm sorry to hear that you're having some problems. We would like to discuss the details of the issue, so that we can address it immediately. Please copy and paste this link http://bit.ly/2CuBvXO to chat with a live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1627405 Review #1627405 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$199
Preferred solution
Full refund
Tags
  • Straight Talk sucks
1.4
Details
They're screwing with me all the time. Won't let me in my account or have the pin I want.
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2 comments
MariaST
#1722629

Hi StandingAardvark944. I'm Maria from Straight Talk Wireless.

We regret to hear that you are displeased with the product and service. We would like to discuss the details of the issue, so that we can address it immediately. Please copy and paste this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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Review
#1598610 Review #1598610 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$400
1.0
Details
First my phone got wiped out and now they are screwing with my new phone too. And not letting me have my time they owe me or let me into my account at all.
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1 comment
AlexTrac
#1721699

Hi StandingAardvark944. This is Maria from Straight Talk Wireless.

We deeply apologize for the trouble we have caused you. Allow us to review your account and help you get this issue resolved as soon as possible. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window to chat with us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Review
#1598604 Review #1598604 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$400
Preferred solution
Deliver product or service ordered
1.4
Details
I live in upstate New York on a hill near numerous towers but yet straight talk works very poorly most times at 2G but other times signal disappears completely without even phone service.All the Data in the world is useless if you have no signal.Straight Talk needs to...
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1 comment
MariaST
#1719728

Hi CraftySeaDragon222. I'm Maria from Straight Talk Wireless.

I am very sorry to learn that your experience with our service, was less than adequate. We would like to discuss the details of the issue, so that we can address it immediately. Please copy and paste this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1591185 Review #1591185 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
1.0
Details
My husband and I have been ST customers for over a decade. We recently received texts promoting a free month of service for a new line. Our daughters each have an iPhone 5 bought from Walmart for taking pics/playing games. We decided to do the free month for them, then...
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1 comment
MariaST
#1719013

Hello, PainstakingDormouse141. This is Maria from Straight Talk Wireless.

We sincerely apologize for the inconvenience you have encountered with our service. This is not the kind of experience that we want you to have as a valued customer for years. Let us review the accounts and ensure that there is a resolution for you today. Kindly contact us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Review
#1589198 Review #1589198 is a subjective opinion of poster.
Product
Straight Talk Wireless Account
Cons
  • Will not honor promotion
Reason of review
Poor customer service
Preferred solution
Nothing. Changing companies.
Tags
  • Straight Talk customer
  • Poor Business Practice