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1.5
Details

Update by user Jan 26, 2019

update: my husband is on the phone with the 13th Strait talk technical support agent, who is now asking him the same series of tasks on the phone that the last 12 people did. We received a call back from them on their "verizon" repair ticket, for which they again had...

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2 comments
MariaST
#1637569

Hi EvilHaddock. I'm Maria from Straight Talk Wireless.

We are sorry for the inconvenience that you have experienced. We are determined to help you in resolving your issue. Please chat with us at http://bit.ly/2CuBvXO so we can provide a concrete resolution. You may also contact our customer service at -877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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Review
#1457698 Review #1457698 is a subjective opinion of poster.
Service
Straight Talk Wireless Replacement
Cons
  • Failure to resolve the problem after 5 hours on the phone
Reason of review
Damaged or defective
Loss
$200
Preferred solution
Full refund
1.5
Details
I DO have receipt. And Walmart STILL will NOT ACTIVATE MY PHONE THAT A WALMART EMPLOYEE DIDNT DO. IT IS NOT MY FAULT. I DO HAVE DAM RECEIPT. PHONE BOUGHT ON BLACK FRIDAY. I DONT CARE I JUST WANT MY PHONE TO WORK. SO. BEYOND LIVID.POOR CUSTOMER SERVICE AT WALMART AND...
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1 comment
MariaST
#1626370

Hi AcidBirman. This is Maria from Straight Talk Wireless.

I read your post and am sorry you’re having some problems upon activating your phone. We'd like to take a closer look into what's going on and ensure there is a resolution for you. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1438643 Review #1438643 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
1.6
Details
I purchased the $55.00 internet card and the internet device.They put on the card service last yp days.This service last 2days these people are ripp-off.I'm out of service and out of my money
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1 comment
MariaST
#1630397

Hi UnsightlyTortoise506. I'm Maria from Straight Talk Wireless.

We apologize for the trouble this has caused you. Please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1429236 Review #1429236 is a subjective opinion of poster.
Product
Straight Talk Wireless Mobile Hotspot Plan
Reason of review
Not as described/ advertised

Unlimited Data | Straight Talk Wireless review from Austin, Texas

2.0
Details
Unlimited data i use aot a data for work looking up materials so I bought 55 dollar plan says unlimited talk data text I still have 15 days before i need to renew for another month an they said i went over data limit in 15 days an turn off my data completely cant use phone have try find a wifi in a small town is not going to happen
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1 comment
MariaST
#1691310

Hi,ChillyRiverDolphin981. I'm Maria from Straight Talk.

We would like to apologize for any inconvenience that our service has caused you. To help us serve you better in the future, please feel free to chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Review
#1413150 Review #1413150 is a subjective opinion of poster.
Service
Straight Talk Wireless Ultimate Unlimited Phone Plan
Cons
  • Dont know definition of unlimited
Reason of review
data
Loss
$55
Preferred solution
Price reduction
1.9
Details
Bought new phone at walmart and the unlimited talk,text and data for a month with straight talk. $59 for the phone @ $55 for the service. Got home and tried to activate the phone and it would not activate. Aftet 2 days of fooling with the phone they finally figured out...
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1 comment
MariaST
#1691313

Hi, PissedConsumer1397232. I'm Maria from Straight Talk.

We would like to apologize for any inconvenience that our service has caused you. To help us serve you better in the future, please feel free to chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Review
#1397232 Review #1397232 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Activation
Reason of review
Poor customer service

No service | Straight Talk Wireless review from Chickasha, Oklahoma

2.2
Details
No service on Muskogee ok. Calls to straight talk will not go through. When I called from home (Arkansas). They told me to contact them where I didn't have service. Well duh if I had service I wouldn't have to contact them
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1 comment
MariaST
#1691316

Hi, AllCassowary. I'm Maria from Straight Talk.

We would like to apologize for any inconvenience that our service has caused you. To help us serve you better in the future, please feel free to chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Review
#1394917 Review #1394917 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Bad quality
1.6
Details
I Was told that I can't use my own data plan as a personal hotspot to share with my son when he's in the car. Just switched to Straight Talk because it was $10.00 cheaper per month. Well I am switching back when my plan runs out. Was told by Straight Talk Rep. that I...
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Review
#1391447 Review #1391447 is a subjective opinion of poster.
Product
Straight Talk Wireless Mobile Hotspot Plan
Pros
  • Coverage area
Cons
  • Unable to use my data that i paid for
  • Told i needed to purchase a hotspot device
Reason of review
Bad quality
Loss
$48
Preferred solution
Full refund
Tags
  • Straight Talk Cell and Service
2.0
Details
I switched to Straight Talk Home because they advertise that you can call any number in the U.S. Every week we discover more numbers that won't accept our calls. The first 5 or 6 that wouldn't accept our calls, we said "oh well, we can just use our tracfone." When we...
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Review
#1390670 Review #1390670 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Price would be good if st provided the advertised service
Cons
  • Poor service quality
  • Customer service
Reason of review
Not as described/ advertised
Preferred solution
I want to be able to call any number in U.S. as advertised by Straight Talk
Tags
  • Poor Product Quality
2.0
Details
That I’ve seen Straight Talk offer no assistance to the hurricane victims in Georgia and Florida is appalling. I’ve been in their shoes during Ike, Rita, and recently Harvey, and communication is key to survival. Verizon and a couple others stepped in during these...
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Review
#1390370 Review #1390370 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
2.4
Details
Straight talk sold me a phone that came with a built-in hot-spot feature and suspended my data saying I "violated" their terms and agreements by using the hot-spot feature that came with the phone they sold me. I had purchased the phone several months ago and had been...
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Review
#1389880 Review #1389880 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Cons
  • Representative arrogance
  • Product or service quality
  • Service is very poor very verry poor
Reason of review
Poor customer service
Tags
  • cellphones walmart
  • staff training