phone service customer service customer card number sim card money plan problem
2.5
Details
Despite being fined for this same issue, straight talk continues to shut off data or slow it down. File a complaint with FTC and Consumer Protection Agency. This is the only way to stop this practice.
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1 comment
Anonymous
#1415616

I totally agree, you pile up the hours on Facebook over the holidays, few evenings of ***. Come Monday when you need it to play a training video.

Dam thing loads slow, or kick itself out, due to timed out? I for one, know the definition of UNLIMITED....Clearly straight talk feels, unlimited through a filter, or flat out choked out...is unlimited..

Review
#1160288 Review #1160288 is a subjective opinion of poster.
Service
Straight Talk Wireless Unlimited Phone Plan
Reason of review
Bad quality
3.3
Details
Overseas call center is TOTALLY USELESS and a bunch of IDIOTS!! I was double billed back in September and numerous phone calls have been useless! The reps are hard to understand, clueless and rude! I thought DirecTV had the worse customer service, but ST is 100 times...
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3 comments
MariaST
#1405279

Hi. I’m Maria from Straight Talk Wireless.

I'm sorry for the inconvenience that you've experienced. Let me help you in resolving that billing issue.

Let us further check your account. To resolve the problem, please send us an email with your account information to straighttalk@fb-tracfone.com.

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Review
#1148575 Review #1148575 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Problems with payment
2.5
Details
ordered 2 sims and 2 plans , was supposed to be an overnight shipment and they didnt ship until the next day , so now i cant be available to sign and fed ex wont leave it and straight talk wont let them , so i ask for a refund and i am told i can not have a refund...
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2 comments
MariaST
#1401555

Hi. I’m Maria from Straight Talk Wireless.

I'm sorry for the inconvenience that you've have experienced. We can surely help you in resolving that issue.

Please send us an email with your account information to straighttalk@fb-tracfone.com to further assist you. Thank you.

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Review
#1142063 Review #1142063 is a subjective opinion of poster.
Service
Straight Talk Wireless Shipping Service
Reason of review
Problem with delivery
Loss
$82
Preferred solution
Full refund

Customer service | Straight Talk Wireless review

3.4
Details
This is a recurring problem that I have experienced. Indian accented customer service agents (by phone) at Straight Talk and Home Depot would put me on hold for ever. I would leave the speakerphone on and hear background conversations. After thirty minutes or so, I realized I was duped at hang up. Happened five times -- this is a cultural cancer.
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Review
#1129429 Review #1129429 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
3.3
Details
I havent been able to use my phone since august 1, 2017 My phone turned off and didnt power back on for hours and hours I called straight talk they called their selves fixing the problem but in all reality they really didn't because the problem continued not even a...
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1 comment
MariaST
#1370909

Hi. I'm Maria from Straight Talk Wireless.

We're sorry for the inconvenience that you've experienced. Let us help you in resolving your issue. Please send us an email with your account information to straighttalk@fb-tracfone.com and we will gladly assist you.

We'll be looking forward to work with you. Thank you.

Review
#1102653 Review #1102653 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Replacement
Reason of review
Poor customer service

Have taken money out of my checking account twice in August | Straight Talk Wireless review

3.2
Details
I talked to someone in customer service they said they did not take the money. My bank said the only way they sent the money was because Straight talk sent a request. Happened again. They took money from my checking account and charged my credit card. I have paid double 2 times now
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Review
#1102613 Review #1102613 is a subjective opinion of poster.
Reason of review
Problems with payment
2.9
Details
I bought the Straight Talk $45 plan on 8-31-17. I was a Verizon customer for many years I am using Verizon towers with Straight Talk. The internet takes FOREVER to load and it was fast before I changed to Straight Talk so it means something is wrong with Straight Talk....
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1 comment
MariaST
#1366222

Hi. I'm Maria from Straight Talk Wireless.

I'm sorry for the inconvenience that you have experienced.

Let me help you in resolving that issue.

Please send us an email with your account information to straighttalk@fb-tracfone.com and we will gladly assist you.

Well be looking forward to work with you. Thank you.

Review
#1096085 Review #1096085 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Reason of review
Bad quality

Worst ever | Straight Talk Wireless review from Taylor, Michigan

3.0
Details
Even if they tell you your phone will work chances are it will not. They will never give you your money back even if it doesn't work for you. You can do a lot better anywhere else
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Review
#1091335 Review #1091335 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Return, Exchange or Cancellation Policy
2.7
Details
I recently decided to port my number and iphone over to straighttalk, (apple told me it would up to 48 hours to unlock) i waited that time and then bought the BYOP activation kit. The service was working for one week until my other service provider finally ported me...
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1 comment
MariaST
#1335083

Hi. I’m Maria from Straight Talk Wireless.

We’re sorry for the trouble.

To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent.

For your convenience, you may contact one of our customer care representatives at 1-800-867-7183.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.

Review
#1054771 Review #1054771 is a subjective opinion of poster.
Service
Straight Talk Wireless Shipping Service
Cons
  • Given the runaround
Reason of review
Poor customer service
Loss
$80
Preferred solution
Full refund
2.8
Details
I have been a straight talk customer for about four or five years and have never had data issues. But for about the past week my data has been extremely slow. Ijust bought the 10G data plan two days ago and my phone is operating at a 2G speed. At first I thought my...
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2 comments
Anonymous
#1325691

They don't REALLY care that you have a problem with their service.Once they have your money, they couldn't care less about any issues you may have.

These crooks have been ripping everyone off with the same scams. Spread the word to EVERYONE you know, and ask them to do the same. #StraightTalkSUCKS #StraightTalkTHIEVERY #StraightTalkPIRATES...BTW...robot Maria won't help.

Just a form response which will give you the same response that you got from the customer service rep.Mariabot is just here to give the ILLUSION of caring.

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Review
#1026536 Review #1026536 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Reason of review
Bad quality