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I would like to escalate a CSR who was so unprofessional over the phone. I was requesting for her to send me the free simcard for me to migrate to Verizon simcard.

Hence, she impolitely approach me, and used unnecessary behavior over the phone. I would like to raise this concern as this is not the very first time I have encountered this type of service.

I had an unresolved issue as well on migrating my phone number connected to Atnt simcard to Verizon. Straight talk is losing their customers not because of their product and srvuce but the people who works for them that provides TERRIBLE customer service.

Preferred solution: Apology.

Straight Talk Wireless Pros: Great product.

Straight Talk Wireless Cons: Poor customer service.

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#2283548

Hi. This is Maria from Straight Talk Wireless.

We really do apologize for the inconvenience you have encountered with our service. This is not the experience we want our customers to feel. Our main focus is to provide an excellent service to all our clients, and we know that there are things to improve. Focusing on our quality of Customer Service is our priority.

We will definitely take your comments very seriously and want to know more about your bad experiences, so we can focus on them and come to a solution. Give us a chance to redeem ourselves and help you out.

Please chat with us using this link https://www.straighttalk.com/support/contact.For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

#2283159

verizon cares? better off going with a better carrier

#2288772
@PissedConsumer2283159

Hi. This is Maria from Straight Talk Wireless.

Do you have any issues with your device or service?

If so, please chat with us at https://www.straighttalk.com/support/contact.For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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