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1 comment

I called because my SIM card had not been working properly since I brought the phone. Well I brought an att SIM card and it started to work perfect after they said it wasn’t compatible.

They tried to block the SIM card from working.

Well by the next day it did. I got and online chat and the guy was very rude trying to make me sound like a *** Then he wanted to apologize straight talk is rude and not helpful at all.

Product or Service Mentioned: Straight Talk Wireless Sim Card.

Reason of review: Poor customer service.

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Straight Talk Wireless Verified Representative

Hi! My name is Wendy and I'm working with Straight Talk Wireless.

Please accept our deepest apologies for the inconvenience that you have encountered with one of our customer service representatives. We don't want our customers to feel that way. Allow us to help you further with your SIM card issue. We will need to check your account and gather the information.

Please contact us via this chat link at, or by calling 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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