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Straight Talk:

Thank you for visiting Straight Talk today. How may I help you?

Straight Talk:

Thank you for contacting StraightTalk. Our hours of operation are Monday-Sunday 8am to 11:45pm. If you receive this message during normal operation hours, our chat agents are helping other customers. Your position is 29 in the queue.

This could get long... Hopefully you can help me out. I had my phone stolen, so I needed another sim card to put in another phone I have. I bought a sim online through straight talk on Sunday, I received it today, I put it in the phone and called 877-430-**** they couldn`t get it to work and told me to buy a T-mobile sim and call back at 866-806-**** and give them the number 332264. He tried to get the T-mobile sim to work but it kept throwing a error. so he asked me to put the att sim back in it and that's when the phone I was on died. so I came home and hoping we can finish this on line?I have no service yet. I've been with straight talk for probably 10 years, I'm on auto-pay.I just need my number 763-000-**** switched to a new sim that will work in this other phone I bought. Straight talk has already checked to make sure the phone is compatible.

Jan:

Thank you for visiting Straight Talk Wireless.

Jan:

Hi Customer. Before anything else, may I please have your name?

Steve

Jan:

Hi Steve.

Hi Jan

Jan:

I'm sorry for the inconvenience.

thank you, not your fault of any kind

Jan:

You are welcome.

hopefully you can pull the ticket and see where we left off.

Jan:

May I please have the new phone's IMEI?

00000000000000

Jan:

Alright.

Jan:

How about the SIM card?

00000000000

Jan:

Thank you.

You are welcome

Jan:

I'm sorry but the phone number you provided is not showing up in our system.

Your like the 4th person to say that. I`ve had that number for years with you guys. lol seriously!

763-000-****

whoever stole my phone took the sim out, but it should still be active. I never cancelled it or anything and I know its been paid every month.

Jan:

This number is not found on our system.

I don`t know how the others found it? That is my number though.

When I log into your site thats the number that shows up?

Jan:

Please provide me the other SIM card number that you tried to activate.

the other att or the t-mobile?

both?

Jan:

Yes, please.

first att- 0000000000

next was t-mobile- 00000000000

Jan:

Thank you.

NP

Jan:

Do you know your old phone's IMEI or SIM card number?

oh boy, no not right off hand.

can i find it on my account on your web site?

Jan:

Yes, you can.

sim ser# 00000000000

Jan:

Thank you.

Jan:

This SIM card is active with another phone number!

something is defiantly wrong here, shows #(218) 000-**** !!!

Thats not my #

Jan:

Yes, that's the number active.

Seriouly, that is not my number!

I`m not *** you. what is going on?

Jan:

I'm sorry but this is what it shows here.

I`ve never had a 218 number in my life

Jan:

I understand but this is what it shows here.

I need my same number back..

Jan:

I'm sorry but again we cannot find your phone number.

This is a joke right/?

Jan:

No, that's what I have been telling you the first time.

I can give you 50 people that will tell you that my number is 763-000-****

This is nuts

Jan:

If you want, you can activate your phone with a new number.

I can`t do that, it`s bad enough that i lost everybodys numbers...

I really can`t believe this! What happened to my number?

Jan:

I'm sorry but this is the only information that shows here.

n

the other 3 people i talked with on the phone said they couldn`t find it at first either, but then it never came up after that. So I assume they found it ?

Jan:

Your number is not on our system .

the one guy said "yes you will keep your number, thats not a problem".

it`s always been paid ...

Jan:

I'm sorry but again your number is not on our system .

There HAS to be something wrong on your end? how did my number get changed? I`m not a mental patient or have any kind of a problem. I can prove to you that is not my number

Is there anyone else that might have another idea of what is going on?

Jan:

The only option you have is to activate with a new number since the number you are trying to get is not available.

This is insane!

Jan:

I can transfer you to someone else but they will tell you the same thing.

It HAS to be available, I never lost it!

Jan:

If it is available, you number must have been activated by now but unfortunately, it's not.

its been my number for probably 10+ years, with staight talk!

Jan:

Alright.

Something seriously wrong is going on here

Jan:

I'm sorry for the inconvenience but again you can activate with a new number.

so not only have i lost everyones numbers cause my phone was stolen, but now noone can get ahold of me either?

I can`t accept that

Jan:

You can have a new number that you can let them call you.

how are they going to know my new number when I don`t have theirs anymore?

Your closing, I`ll let you go and try tomorrow,

Jan:

There is a lot of way to contact a person. You can use email or social media.

Jan:

Alright.

Jan:

Thank you for chatting with Straight Talk Wireless.

Jan:

Have a wonderful evening.

you too

Jan:

Thank you.

Jan:

If you have any further questions or concerns, please Chat with us or contact one of our customer care representatives at 1-85*-***-****. For your convenience, our representatives are available Monday-Sunday from 8:00 A.M. to 11:45 P.M. EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Thank you for chatting with us today. The agent has left this conversation. For further questions, please start a new chat.

User's recommendation: Don`t lose your phone, straight talk will take your number too!

Monetary Loss: $35.

Preferred solution: My number I`ve had for the last 10 yrs with straight talk.

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#2185546

i am having problems setting up my phone number 1036252**** tried to receive my verification code for 30 minutes, all i have received is 471, i am getting pissed off, you have bad service.

#2184934

Hi Steve P Nir. This is Maria from Straight Talk Wireless.

We are deeply sorry for what happened to your phone number. Please know that this is not the kind of service we want our customers to experience. Kindly chat with us at https://www.tracfone.com/support/contact-us we can check if we can retrieve your phone number.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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