2 comments
1.0

Received an alert stating that one of my phones was no longer able to be activated due to network upgrades. Due to this Straight talk is offered $40.00 off of any phone that was $40.99 or more.

However, when I attempted to retrieve this offer, I was hung up on MULTIPLE times and transferred without notice. HORRIBLE HORRIBLE HORRIBLE customer service!

SCAM SCAM SCAM!!! I have reported them to the Better Business Bureau!!!!!!!!!!!!

User's recommendation: SCAMMERS BEWARE!!!!!!!!!!!!!!!!!!!!!!

Location: Bluefield, West Virginia

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#1910296

Hi. This is Maria from Straight Talk Wireless.

We sincerely apologize for any trouble that you encountered when dealing with Customer Care. This is definitely not the experience we want you to have. We'd like to speak with you again to validate the notification that you received regarding the discount and straighten things out. Kindly chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

#1910101

Hi. This is Maria from Straight Talk Wireless.

We sincerely apologize for the inconvenience that you have experienced with our service. We understand where you are coming from. Allow us to make it right for you. To further discuss this, please copy this link http://bit.ly/2CuBvXO and paste it to a new window.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

We are looking forward to work with you. Thank you.

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