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Every week I call cause they wanna cut my phone off for reasons unknown and they keep u on hold 5 hours at least like I don't want to spend every off day calling y'all dumb ***
User's recommendation: Pay more u will at least be able to get all the access u need to your phone with no stress.
Preferred solution: Let the company propose a solution.
Straight Talk Wireless Pros: No contract.
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Hi Lakeisha B Jgo. This is Maria from Straight Talk Wireless.
We apologize for the inconvenience that you have experienced with our service. We understand where you are coming from. Feedback from our customers is very important to us. As per our interest to serve you better, we are continuously working on improving and expanding our procedures, products and overall service.
Your concern has been noted and escalated to provide better service in the future. Should you need assistance, please copy this link https://www.straighttalk.com/support/contact and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the key word HELP to 611611. Thank you.