Swansboro, North Carolina
Not resolved
3.1
Details
2 comments

Ordered a SIM card received a empty box over two weeks later. Spent hours on the phone to try and get a new one.

They sent me a return label for the empty box and I had to call again to order a new SIM card.

All of this should have been handled by the company not me having to contact everyone to make it right. Good product horrible customer service.

Product or Service Mentioned: Straight Talk Wireless Shipping Service.

Reason of review: Order processing issue.

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MariaST
#1578446

Hi MysteriousCassowary417. This is Maria from Straight Talk Wireless.

We apologize to hear about it. Please send us a message through this chat link http://bit.ly/2CuBvXO so we can further assist you with it. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Anonymous
#1575206

They don't REALLY care that you have a problem with their service. Once they have your money, they couldn't care less about any issues you may have.

These crooks have been ripping everyone off with the same scams. Spread the word to EVERYONE you know, and ask them to do the same. #StraightTalkSUCKS #StraightTalkTHIEVERY #StraightTalkPIRATES...BTW...robot Maria won't help.

Just a form response which will give you the same response that you got from the customer service rep. Mariabot is just something to give the ILLUSION of caring.

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