Phoenix, Arizona
Not resolved

Today (6/16/13), I purchased an iphone 4 and 1 year unlimited card from walmart totalling around 1000$.

After purchase, I followed the automated system for activation which would not accept my entry of my IMEI.

The iphone IMEI is alpha-numeric.

I was transferred to a rep who advised me I was not reading the correct IMEI serial even though it was on a sticker labelled IMEI SERIAL on the red activation tab...

I was then transferred to another rep who tried to give me the same rhetoric.

I read word-for-word the cover to which this rep prompted "are you sure this is a straight-talk phone". Why yes, yes it is: a straight-talk iphone I JUST purchased. They then in clarity realized I was not in the right department... He transferred me to a third department specializing in poorly spoken english or supposedly iphones.

To this rep I read the IMEI and after 30 minutes of listening to her smack and not give me updates on what she was doing, she regretfully advised me that she was unable to assist in my activation and would create a trouble ticket where I would be recontacted in 24 hours......

After this call I attempted to register through the web interface which gave me a "Sorry we are working on the site" error, but after some googling found a direct link to Straight-Talk's phone activation page... Which then REJECTED my IMEI as "The serial number / phone number you entered does not belong to Straight Talk phone, please check your serial number / phone number and try again."

So let me understand this...

Straight-Talk doesn't have an automated system capable of recognizing iphone IMEIs, doesn't have a website that can either, and doesn't train their reps to recognize iphone IMEIs?

WOW. 1000$ later and I realize that Straight Talk is selling a product they're incapable of supporting.

Furthermore as a previous Microsoft call center agent, I am disgusted with the 1)Lack of building rapport with the customer, 2)Lack of statusing the customer, 3) Restraint from making grotesque noises into the microphone, and worst 4) Not having proper QA oversight to assure the aforementioned doesn't happen.

Thanks for the anti-support Straight Talk, and for taking my money...

Service Ticket #1071686855

Review about: Straight Talk Mobile Phone.

Review #419963 is a subjective opinion of a user.

Not specified
Reason of Review / Monetary Loss Not specified / $1000
Preferred solution Not specified

Had an Experience with Straight Talk Wireless?

Submit review


Comment as anonymous or
Terms of Service
Post Comment
The imei number is NOT alphanumeric.
Jackson, Mississippi, United States #921666
Dude, one potential explanation you may not have thought of. Zero's and the letter "O" look a lot alike in alphanumerics.
You didn't say if you read it to them both ways. It matters. If the zero's have strike-throughs it's a moot point however, but they often don't.
Just a thought.

You May Also Like

"After several attempts to recoup losses from them ripping me off (Tried porting my number before end of service date (11-20-16), but Straight Talk (Tracfone, Net10) blocked the port), Straight..." Read more
"I got my step mom's old phone which had the same number as her new phone, I bought minutes for the phone not knowing it was linked with my step..." Read more
"One of the worst communication company in terms of their service, promise and commitments. I asked Frontier to changer their service to $84.99 triple play with 75/75 internet, HD preferred..." Read more
"*** bastards sent test advising credit card was expiring. I went online to update. The transaction was refused. Twice. Said CALL STRAIT TALK. I did. Took 45 mminutes. Explained and..." Read more
"We started the process by in Aug 2016. They had a lot of turnover and 1 GC was fired and the other quit. The new GC refused to meet with..." Read more
"Give your head a shake Nascar. you had a winner in 2001. NOW THIS STAGE STUFF. i'M A 74 YEAR OLD WHO LIVED FOR THE BRICKYARD TILL THAT WENT DOWN..." Read more
"Wendy Kinnear ID no: 7696892 72 campsie Road, Dear sir/madam, I have received tickets for Good Morning Mr's Brown that I ordered for Viagog and I think you have sent..." Read more
"No where near as comfortable as the one in the store Seams run across arm rest where your hand rest ,piping crooked on one side No longer set in and..." Read more