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Their customer service and all around service is truly bad.

User's recommendation: No recommendation what so ever!

Monetary Loss: $400.

Preferred solution: Apology.

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Hi Emily G. This is Maria from Straight Talk Wireless.

We sincerely apologize for all the inconvenient experience that you had with our service and when dealing with Customer Care. It was definitely not the experience we wanted you to have. Your concern has been noted and escalated to provide better service in the future. Rest assured that we are doing our best to become better in handling and resolving all of your valued subscribers' concerns.

Should you have other comments or suggestion that may help us improve, please let us know. Feel free to chat with us at For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Have a nice day.

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