State: Georgia City: Atlanta Clear all filters (19 of 1502 reviews match)
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Bought 2 packages to byop. Was supposed to be activated on 4-1-16. Was turned on 4-3 to be turned off. The guy cussed me then turned my phone off, air time and SIM put on another phone in Texas and I live in Mississippi. Then I have to go repurchase another package...
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MariaST

MariaST Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Untrained customer service employees unable to provide service only repeat procedures. Continuous transfers from one department to another never solving a problem only pointing out customers lack of following their procedures.
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MariaST

MariaST Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

the customer service will not resolve my problem after calling them several times, they hung up on me and refused to let me speak to a supervisor, they cheat me on data coverage every month by throttling and capping my data which is advertised as unlimited, i have...
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MariaST

MariaST Hi! We apologize for the inconvenience. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com. Thanks.MariaSt...

1.0
I didn't like
  • Misleading terms of service
  • Customer service staff
  • Horrible customer service
#611796
I used Straight talk with the Bring You Own Phone (BYOP) option thinking that I could use the $30 monthly service. Unfortunately, Straight talk do not propose this plan with BYOP, just $45 and $60. So I decided to change to another provider. However, I was not able to...
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MariaST

MariaST Hi 92ca3f0! I am Maria from Straight Talk Wireless. We're sorry for the trouble. For further assistance, please send us an email to ST.CorpResolutionTeam@straighttalk.com. Ple...

MariaST

MariaST Hi. I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your pro...

It's horrible I only have had this service for 8 days my calls drop my Internet speed has dropped. I called customer service and was actually laughed at. I did try my best not to get mad because it is only 50 dollars but I hate liars and conniving people and this...
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MariaST

MariaST I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem...

They don't know their products....Internet never works...C/S is very rude....never helpful. ...Straight Talk SUCKS! you may save money, yes indeed, but is not worth the headache! I wish I had stayed with Sprint. At least I knew my issues would be addressed. No more...
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Anonymous

Anonymous I will not buy this product!!!!

I've had a straight talk phone for over 5+ years now. Although I feel satisfied with the phone service and performance itself, it's the customer service reps. that are frustrating. I dread having to call and update information or request assistance or have a billing...
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I was trying to switch a number from Metro PCS(another company I would not recommend)to Straight Talk. I am too exhausted from the ordeal to give a blow-by-blow account, but after 3 days and more frustrating phone calls than I can remember, I finally told the customer...
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After 7 calls to a non customer service dept., none of the non- English speaking reps. could determine a fix for my problem. The phone could not use SD memory Only 157MB of memory is usable. Phone was under warranty and needed replacement. They would replace the phone...
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Contact Straight Talk Wireless

Headquarters Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, FL 33178
Phone:
(877) 430-2355
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My phone number was hacked. Tech support and customer service deny that can happen. They told me it is impossible. They apparently haven't heard of the Rupert Murdock scandal. They won't listen or do anything about it except suggest I get yet another phone number...
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