Johnson City, Tennessee
Not resolved
1.8
Details
1 comment

I've had Straight Talk for around 8 years now with great cell service for the most part, but when you buy a $400 Straight Talk phone only to find out that it will never receive an OTA Update it makes one pretty upset and only goes to show that Straight Talk doesn't care about their customers, but only the money they profit off of them instead. Yes, it is Straight Talk's responsibility to provide these updates and not Samsung's.

My phone service is through Straight Talk, not Samsung and Straight Talk is who i bought the phone from, not Samsung.

Anyway, do your research and you'll see that it is Straight Talk who is to provide you with your updates.

Product or Service Mentioned: Straight Talk Wireless Phone Service.

Reason of review: Poor customer service.

Straight Talk Wireless Pros: Service plan.

Straight Talk Wireless Cons: Lied to by employees.

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MariaST
#1107964

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.