Monroeville, Alabama
Not resolved
1 comment

I have a straight talk phone. The phone works fine but the company charged my account twice in the same month Sept 16, and then the 23 for $49.64.

They have no one who can speak clear English and they transfer you from representative to representative to help you with your valid complaint. I have spent a total of 14 hours over the last 34 days trying to get my money back. I even cancelled the service but guess what ????? They charged me again on October 25.

I was placed on hold for 42 minutes just today.

If you hang up you never get the same person again. You have to start all over again with the story and then they transfer you and then you end up on hold all over again.

Monetary Loss: $75.

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Anonymous
#1116199

After the problem that we just had we will never go back with them again

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