Promises, promises, promises from Straight Talk CSR's:.
It has been 3 months and I still have not received a refund for a phone sent to the wrong address and then returned to the company.. I have about 20 hours invested in e mails sent to the company, and at least 6 hours of phone time|. To top it off, the company lost the original refund order number and had to issue me a new one,. I was told that the refund would be credited back to my phone card in 7 days, and then I was sent a e mail that it would be 14 days before the refund was credited!. I finally got pissed and sent a e mail stating that I was going to send a complaint letter to both Walmart Headquarters informing them of the horrible customer service of this company, and I was also sending a complaint to the BBB?. I received a phone call from Tracfone's Corporate office stating that they are now going to issue me a refund via check/. (I was told my a CSR that this could not be done). I assume that it will take another 2 weeks before the check is received, which will make 4 months total.
While the phone service is cheap, the CSR issues do not make using this company (at least for me) worth the savings. Most people have a job and can't afford spending many hours (month's) to have a problem resolved. I recommend researching other non contract phone plans.
If you have a issue, I recommend calling Corporate at 1-80*-876-**** and by pass the CSR's who seem to be ill informed.
If you have non resolved issues, I recommend sending a complaint to WalMart Headquarters and the BBB. Straight Talk needs to get their act together
Location: Los Angeles, California
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