I purchased two phones on a Friday and was supposed to get free overnight Fed Ex. The web site said the phones were in stock when they were actually not.
When they became available they were shipped Fed Ex ground. I called the worst customer support team ever and each time I was lied to or just given false info how ever you want to look at it. It took a week for the phones to arrive. To make up for their breach of contract on the not shipping overnight one supervisor said I would get first month free unlimited and then use the $30.00 card that comes with the phone for the second month.
She said she put it in their system to reflect this. When the phones finally came the next supervisor said he could not honor that agreement and there was no way for him to track down another supervisor even with her name and ID number. We ported our old numbers and my wife's phone was up and running in 15 minutes. Mine took over 24 hours.
I was told I would get a text on my phone when it was ready to use but never did. Then both of our voice mails were not accessible because of a code in the speed dial that could not be deleted. This was the worst customer service I have ever received. One lie after another.
Countless hours on the phone with them for nothing. They flat lie to you and do not honor anything.
I wish I never switched. The customer service is outsourced to I believe India and they were very difficult to understand at times.