Lawton, Oklahoma
Not resolved
1 comment

I have been a Straight Talk user for years with really no issues. But now I am very pissed.

I've had the same phone number for several years and all my clients and friends from all over the world have me at that number. I recently had to order a new phone and the sim card they sent was from another provider that has terrible coverage in my area. So they sent me a new sim from another provider and installed and it was a different phone number. I tried to get my old number back but "supervisor" said it could not be retrieved and after waiting for a period of time (I asked to speak to her supervisor) she said she could get my old number but would have to send new sim (3-5 business days) but would have to terminate my phone immediately.

So I would be without my phone for a week or so. I am on the road most of the time and must have a phone. So now my only other option is to call everyone of my contacts and give them this new number (that is in the hundreds).

All along I have been so adamant and clear as to how important that number was to me and in just a couple of seconds Straight Talk screwed me. I believe I am done.

Product or Service Mentioned: Straight Talk Wireless Sim Card.

Reason of review: Poor customer service.

  • Lost Number
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Hi russhulme. I am Maria and I work with Straight Talk.

Sorry for the trouble. Let me help you. Please send me an email at for assistance your with your issue.

Include your name, contact number and your cell phone number or phone serial number. Thanks.