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Straight Talk is Beyond Horrible!

After only 1 month, my phone stopped working. It would not recognize that I added the unlimted $45 card to it. The phone was purchased new from Walmart.

I called the customer DIS service department and they saw that their system did recognize that I did add minutes but my phone did not.

So, after spending LITERALLY 12 HOURS and 15 minutes on the phone with the Straight Talk customer DIS service department (that is what I call them now) over the course of approximatley 8-10 different phone calls... Still NOTHING was resolved. They gave me codes to put into my phone NUMEROUS times despite the fact that it didn't work the previous day that I talked to them and was told to do that.

So, as of today, I have not have ANY cell phone service for 18 days(almost 3 weeks). 3 Weeks that I paid for!

Straight Talk wanted me to send my phone back to them. So, they took 5 plus days to send me an airbill fed ex package so I could mail them my phone. I sent it on Thursday and it was received at Straight talk the next day.

So, I waited about a week and called them to see where my phone was... I was told 3 different things by 3 different people.. The best was by a supervisor who told me that I would have a new phone on my doorstep in 3 days. BUT, when I asked him if the phone was shipped from their warehouse, he said I DON"T KNOW! I asked him.. how can you tell me I will have my new phone in 3 days when you don't even know if it was shipped or not???? He could not understand this concept at all!!!!

He could not give me a tracking number .. b/c there was none!

BOTTOM LINE... I filed an online complaint with the Better Business Bureau www.bbb.org and within 24 hours I had the Better Business Bureau liason at Straight talk and she personally called me at my work number and walked to the warehouse and got a new phone herself changed my number to that phone, made sure it worked. She is also sending it to me OVERNIGHT.

She is in the Corporate Office in Miami, Florida.

I also asked that I get a month FREE for all the aggravation and she agreed to do that.

This is her contact info

Main phone 800 876 **** x 6175

or 305-715-**** x 6175

fax 305-715-****

Her name is Karen Calderon

email is kcalderon@***.com

She is the Better Business SPecialist with Trac Fone Wireless.. This is who is the parent company of Straight Talk and who you ultimately need to deal with if you have a problem with Straight Talk.

I am posting this b/c I am thoroughly disgusted with the way I was treated by the foreign customer service department who are like zombies reading from a script no matter what you say to them.

I hope this helps someone.

Location: Philadelphia, Pennsylvania

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Johnhenry Osj

I have been a new customer for about 2 weeks with this same issue, everything you stated is true af and no matter what you do or say, each person have you do the same thing. My expensive phone 3 sim cards later my *** still not working.

I have no data usage when away from home and at home I have my own wifi. No MMS text messages can be sent or received individually or a group.

Can not send group text with or without a picture, and cannot send individual text messages as of today they call themselves working on my phone, the more they work the less I have. I have 2 straighttalk phones now and if they dont hurry and fix mine, these are straight up donated for emergency calls only.

MariaST
reply icon Replying to comment of Johnhenry Osj

Hi Johnhenry Osj. This is Maria from Straight Talk Wireless.

We sincerely apologize for the inconvenience you have experienced with our service.

If your issue is still unresolved, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Guest

Straight talk is in fact, a very horrible company. People need to stay clear of them. Mark A.

MariaST
reply icon Replying to comment of Guest-2088201

Hi PissedConsumer2088201. This is Maria from Straight Talk Wireless.

Our apologies for the inconvenience we have caused you. As your service provider, this is definitely not how we want you to feel. Give us another chance to make things right for you. To assist you, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

We're available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611. Thank you.

An B Ksc

Same has happened

Guest

I just went through 8 out of the country customer no service reps no resolve. I got a number with some guys name that they were unable to change.

Never left Walmart returned the phone would not give me the money back for the service card attached to the phone. Not too much money it’s the principle. Nor Walmart wouldn’t even help. EF STRAIGHT TALK.

EF WALMART. NEVER GOING BACK

Guest

I would never bend over backwards to help you out either. Maybe you should just use a different phone service.

Guest

Your fault for waiting a month. You make your own life difficult.

Guest

I have been a straight talk customer for 4 years and hate it but can't find the time or money to switch. I was in dis belief when in the midst of the coronavirus pandemic on top of my father being gravely ill with Cancer, that my service was shut off because I couldn't get out to get a phonecard. Once this is over I will be cancelling my service and will encourage others to do so as well.

MariaST
reply icon Replying to comment of Guest-1849558

Hi. This is Maria from Straight Talk Wireless.

Thank you for contacting us. We recognize this is a difficult time for everyone, but please know we’re here to support you.

Our team is continually working on potential solutions to offer some support to as many of our customers as possible. Please click here https://www.straighttalk.com/covid/ for an important update.Thank you for your patience and for being a loyal customer.

Johnhenry Osj
reply icon Replying to comment of Guest-1849558

Did you consider paying over the phone. I have quite a few issues with them as well. So no I do believe they vut you off.

Javion Thz

Just have to say I am having real problems with straight talk as well, my phone stopped working they sent me the email to send my phone in and they would send a replacement. I sent my phone last week, I called Monday and was told they received my phone and was shipping my new one out.

I called today and talked to several "managers" who said they didn't have my phone and was not sending my new one until I proved I sent it. I am in the process of moving and had to miss work today because I was told my phone would be here and I had to sign for it. They have been rude and hateful and I am pissed at how they are treating me.

I have been with straight talk for over 9 years and this is how I am treated. Just send me my phone i have kids and need my phone and cant afford a new one.

MariaST
reply icon Replying to comment of Javion Thz

Hi GloriousRedAdmiral145. I'm Maria from Straight Talk Wireless.

I'm sorry that you are having issues with your replacement phone. This is not the kind of experience we want you to have. We would like to discuss the details of the issue, so that we can address it immediately. Please click on this link http://bit.ly/2CuBvXO to chat with a live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Guest

I had almost the same situation. CS seems robotic reading from a script.

Telling me the same thing over and over. Didn’t give me the correct package I paid for. And not only that, but they’ve shut my service off a cpl times by “accident”.

So I’ve gone with out service and have gone without internet. I will not stay with ST and I certainly would not suggest them

Guest

First call was over an hour long. When the first lady answered, she tried to help, but couldn't.

She then sent me to someone else who got very little info and then placed me on hold and kept picking up the phone without saying anything hoping I will eventually hang up, they eventually got tired of checking and just hung up on me. I called immediately back and told the guy what was done and he got someone back in that department on the phone. She got frustrated and must to have not been looking at the same phone. She was telling to go to certain areas that was not leading to the area that she wanted me in.

She stated that I wasn't following directions. I didn't know what I was doing. I informed her that I had a note 8 and pretty much know how to deal with any phone. She stated since I didn't know what I was doing, she was going to do it by turning it off.

I then once she repeated it did what she was asking, she got frustrated takes her phone down or hits it against the desk because what she stated to do didn't work which was turn the phone off and push the volume button down. At this time, I got tired of her telling me that I didn't know how to follow directions and asked to speak to someone else. Her manager got on the phone and basically held the phone without saying much. I asked if he was still there and he apparently had left without saying anything and just kept me on hold without letting me know I was on hold.

I held on for about 1 hour waiting on him to come back which is unacceptable. Calling the number above in the morning, I have never been so disrespected in my life.

If I knew I had to go through this, I would have got on a regular plan. The supervisors are worst than the customer service reps.

Guest

Please file complaints w the BBB. It's the only way to pressure this company to do what is right.

They will tell you that ur phone is compatible, but then u realize after a short time that it is not.

They'll then tell u 2 but a new phone from them. They r nothing but scammers

MariaST
reply icon Replying to comment of Guest-1574737

Hi. I'm Maria from Straight Talk Wireless.

We apologize for the trouble this has caused you. We understand that your previous experience was unpleasant, and we want to make it right for you. Please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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