Philadelphia, Pennsylvania
7.9K views 202 comments

Straight Talk is Beyond Horrible!

After only 1 month, my phone stopped working. It would not recognize that I added the unlimted $45 card to it. The phone was purchased new from Walmart.

I called the customer DIS service department and they saw that their system did recognize that I did add minutes but my phone did not.

So, after spending LITERALLY 12 HOURS and 15 minutes on the phone with the Straight Talk customer DIS service department (that is what I call them now) over the course of approximatley 8-10 different phone calls... Still NOTHING was resolved. They gave me codes to put into my phone NUMEROUS times despite the fact that it didn't work the previous day that I talked to them and was told to do that.

So, as of today, I have not have ANY cell phone service for 18 days(almost 3 weeks). 3 Weeks that I paid for!

Straight Talk wanted me to send my phone back to them. So, they took 5 plus days to send me an airbill fed ex package so I could mail them my phone. I sent it on Thursday and it was received at Straight talk the next day.

So, I waited about a week and called them to see where my phone was... I was told 3 different things by 3 different people.. The best was by a supervisor who told me that I would have a new phone on my doorstep in 3 days. BUT, when I asked him if the phone was shipped from their warehouse, he said I DON"T KNOW! I asked him.. how can you tell me I will have my new phone in 3 days when you don't even know if it was shipped or not???? He could not understand this concept at all!!!!

He could not give me a tracking number .. b/c there was none!

BOTTOM LINE... I filed an online complaint with the Better Business Bureau www.bbb.org and within 24 hours I had the Better Business Bureau liason at Straight talk and she personally called me at my work number and walked to the warehouse and got a new phone herself changed my number to that phone, made sure it worked. She is also sending it to me OVERNIGHT.

She is in the Corporate Office in Miami, Florida.

I also asked that I get a month FREE for all the aggravation and she agreed to do that.

This is her contact info

Main phone 800 876 5753 x 6175

or 305-715-6500 x 6175

fax 305-715-6737

Her name is Karen Calderon

email is kcalderon@tracfone.com

She is the Better Business SPecialist with Trac Fone Wireless.. This is who is the parent company of Straight Talk and who you ultimately need to deal with if you have a problem with Straight Talk.

I am posting this b/c I am thoroughly disgusted with the way I was treated by the foreign customer service department who are like zombies reading from a script no matter what you say to them.

I hope this helps someone.

Review about: Straight Talk Lg 290 Cm.

Review #204724 is a subjective opinion of a user.

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Reason of Review / Monetary Loss Not specified / Not specified
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Anonymous
Bloomfield Hills, Michigan, United States #1301497
I'm sorry you're had so many problems but I'm also glad. I thought I was the only one that was stuck in straight lie ***. It is now March 11th and I have attempted to work with them I've got a hundred and thirty-nine hours logged on phone time alone and as you said no service forced to buy additional service only to have them disable it repeatedly including removing my IP address and any information pertaining to getting online or I can even use the phone to call Straight Talk I am now waiting still since February 9th to get my money back as they lied to me repeatedly misrepresentation is their best thing to do. Straight Talk is got to be one of the biggest lies in America's history I would never recommend them to anyone and I have yet to hear back from them about my money being returned
Anonymous
#1292213
Thank you so much for this contact information. I too am fed up and disgusted with the foreign people and their so called "customer service".
Anonymous
Gainesville, Florida, United States #1251561
i BOUGHT A STRAIGHT TALK PHONE OVER THE INTERNET LAST AUGUST. IT WAS A SAMAUNG GALAZY S4, AND WAS ADVERTISED AS NEW. BY THAT I ASSUMED IT WAS NEW BECAUSE SOME OF THE OTHER PHONES ADVERTISED SAID THEY WERE RECONDITIONED. THIS PHONE DID NOT SAY IT WAS RECONDITIONED. AFTER HAVING IT FOR TWO MONTHS, I HAD PROBLEMS AND CALLED FOR TECHNICAL HELP AND THEY TOLD ME IT WAS A RECONDITIONED PHONE. THAT DID NOT MAKE ME HAPPY SINCE I EXPECTED IT HAD NOT BEEN PRE-OWNED. SO THEY SAID TO RETURN THE PHONE AND THEN THEY WOULD SEND ME ANOTHER RECONDITIONED PHONE. AGAIN I TOLD THEM I DID NOT WANT A RECONDITIONED PHONE. THE S4 WAS STOPPED PRODUCTION LONG AGO AND THERE ARE NO NEW S4'S I HAVE LEARNED. SO THE SECOND RECONDITIONED PHONE IS NOT FUNCTIONING PROPERLY, CALLS CROPPED OFTEN, DO NOT GET CALLS OFTEN, PEOPLE SAY THEY CALL AND DO NOT GET VOICE MAIL, I AM IN THE SAME ROOM AND DO NOT HEAR IT RING. THAT HAS HAPPENED MANY TIMES. LAST WEEK I TALKED TO A STRAIGHT TALK PERSON WHO SAID I WOULD BE GIVEN A REFUND AND THAT SOMEONE WOULD BE CALLING ME WITH DETAILS. I NEVER GOT THAT CALL, MAYBE CAUSE THE PHONE IS NOT RINGING ALL CALLS, AND THERE WAS NO MESSAGE. THIS WEEK I CALL FOR DETAIL AND AM TOLD I HAVE TO ACCEPT ANOTHER RECONDITIONED PHONE, AFTER THEY SAID I WOULD GET A REFUND. I HAVE BEEN ON HOLD FOR 35 MINUTES WHILE I ASKED IT TO BE BUMPED UP TO THE NEXT LEVEL. IT IS CALLED "IGNORE". THEY INSIST I ACCEPT RECONDITIONED PHONES. I WOULD PREFER TO USE THE REFUND TO BUY A PHONE IN WALMART. NEVER... Show more
Anonymous
to Anonymous #1292217
I too bought a "new" phone but a galaxy s3 and mine too was defective. They refuse to send me a replacement before receiving the defective phone, which irritates the *** out of me because I have no other means of communication outside of this phone and my work phone! So if my son has an asthma attack while away then I would never know because I wouldn't have a phone.
Anonymous
Indianapolis, Indiana, United States #1250425
It definitely helped me. These people talk to you as if you're beneath them & they do not respect the customer's needs or concerns.
Anonymous
#1244215
I will let you know tomorrow. Their offices are closed tonight.
Anonymous
Sioux Falls, South Dakota, United States #1241019
This company *** sucks
Anonymous
#1223907
Thank you so much for this important information and advice it has been very helpful to me I also have had various issues with Straight Talk and problems with them sticking to their promises and different people telling me different things from there StraightTalk call number have told me different things even talk to a manager he was very rude and disrespectful to me
Anonymous
Bettendorf, Iowa, United States #1219785
So far I tired to update my phone, I was told I had to buy a new sim and activate the number. Then they could help me transfer my old number a week and a half later I am still trying to get the customer service to do as they said. They are horribly incompetent or just very poorly trained. I am about to file legal action against them for fraud. I have had them for going on a year their service is okay but the customer service rank at the bottom of any company I have ever had to deal with.
MariaST
to Anonymous #1220649
Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/19Cre0y to chat with live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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