Update by user Nov 15, 2014
There has been no resolution to my problem I have only grown more frustrated with this company. I hope that this can be resolved quickly because I am a disabled veteran who is trying to give straight talk a chance to make this situation right
Original review posted by user Nov 08, 2014
Straight Talk deactivated my phone permanently for supposedly making an international call without an international call plan. A mere $15 difference.
I accidently answered an 876 number which originated in Jamacia but looked like a US number. A week later straight deactivated my phone of course after they docked my checking account for the next months service. it took nearly an hour to get my service restored. I was given stern warnings not to make an international call without an international plan.
so a week later my phone was permanatly deactivated for making another international call which by the way I did not make. I call straight talk again an when I ask for proof of the call they cant provide me with that information, but they can render my $350 smartphone useless as well as my $45 unlimited plan as well.
If anyone has any ideas on how to make straight talk accountable for this rip-off please let me know. Im going to wal mart in the morning and addressing this problem.
Product or Service Mentioned: Straight Talk Wireless Phone Plan.
Reason of review: Service deactivated for no reason they can prove or verify..
Monetary Loss: $500.
Preferred solution: replace my phone and restore my service that i have paid for..
I didn't like: Customer service personel, Rudeness of customer service.