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I use the all you need plan which is not unlimited since I am on a fixed income. this is the only phone I own.

I went on straight talk website like I always do to check my remaining minutes and found it now shows 0 for minutes,text,and web. I called several times and got NO HELP WHATSOVER!! their customer service is HORRIBLE!

This problem that I have been experiencing has gone on for over a week and its like not ever knowing when your not going to have phone service. anyone on a fixed income or anyone disabled, DO NOT BUY STRAIGHT TALK, you will never get any customer service help that you may need one day!

Product or Service Mentioned: Straight Talk Wireless Unlimited Phone Plan.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Straight Talk Wireless Cons: Poor service quality.

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MariaST
#1207079

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.