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6 comments

I have continually had my data shut off by Straight Talk and I have to call in to there terrible customer service, they do something, I restart my phone and it's back. Then one day it got shut off and I called in and asked why they keep shutting it off and the very rude agent said it's because I violated the user agreement?

I asked how and she said it is because I am not supposed to be using data? I asked how am I not supposed to be using data when they sold me a smart phone and I pay for the most expensive plan with "unlimited data"? She then said that we advertise it as unlimited data but you aren't allowed to use it, so you do have access to the data but if you use it, it is violating the user agreement!

WHAT?! That is the most illegal scam I have ever heard of!

Monetary Loss: $80.

Location: San Diego, California

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Guest

How do you expect The government To stop illegal activity When they are benefiting from it In the form of Tax revenue.So nothing will ever be done. It will just get worse in this country.

Guest

I am wondering if you have to talk to the "great" customer service or if data turns back on when the plan is renewed?

Kassia Mkz
reply icon Replying to comment of Guest-638577

they do not, once data is shut off, you can never get it back. They also say if you don't like it, leave.

Raydon Lhn
reply icon Replying to comment of Kassia Mkz

File a BBB complaint, it's what I did. It may take them a month or two to get in contact with you, but my phone is now reactivated and has 4 months of free service.

Guest

At least they told you! When they shut off mine I asked why, and they said I violated the contract somehow.

When I asked them how, they said "maybe" I went over my data. "Maybe" I went to a banned website.

None of the customer service agents I talked to could give me a straight answer! :(

Guest

They did the same to me. You are only allowed 1.5gb per month and then they turn off your service even when you pay.

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