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My service was disrupted October, November, December, and January. Each time I Asked how , but wasnt able to get the issue resolved so it wouldnt happen again the next month.

Each month my service end date was the 28th and I had the last straw when I woke up on January 17th and my phone was off. I contacted straight talk and they said Id have to redo my service. Being upset about it I just went ahead and did it with the intentions of changing carriers when my service ended. Now Ive changed carriers and tried to port my number but they refused to do so without me buying more minutes even after they turned my service off on January 16th when it wasnt supposed to until January 28th.

Ive asked the last 2 of the customer service representatives to transfer me to someone higher up in office and was told (NO!!!).. The whole reason I left straight talk was because they kept turning my service off. The last time 12 days early.

And now they want more money to keep my number when theyre the ones that did it and took 12 days of service from me. I have pictures of my service end date on the straight talk app and screenshots of the welcome back msg on January 17th when my service should have never been cancelled.

Preferred solution: My number transferred .

Straight Talk Wireless Cons: Turn phone off when not supposed to and not resolve it.

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Jonathan R Rlx

The link you sent just sends me to the same number I already talked too

MariaST

Hi, Jonathan R Rlx. This is Maria from Straight Talk Wireless.

Our sincerest apologies for the bad experience that you have encountered with our service. Please know that this is not the kind of service we want our customers to experience. We would like to further investigate your account so we can provide a concrete resolution for this issue. For assistance, kindly chat with us using this link https://***/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

MariaST

Hi, Jonathan R Rlx. This is Maria from Straight Talk Wireless.

Our sincerest apologies for the bad experience that you have encountered with our service. Please know that this is not the kind of service we want our customers to experience. We would like to further investigate your account so we can provide a concrete resolution for this issue. For assistance, kindly chat with us using this link https://***/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

MariaST

Hi, Jonathan R Rlx. This is Maria from Straight Talk Wireless.

Our sincerest apologies for the bad experience that you have encountered with our service. Please know that this is not the kind of service we want our customers to experience. We would like to further investigate your account so we can provide a concrete resolution for this issue. For assistance, kindly chat with us using this link https://***/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

MariaST

Hi, Jonathan R Rlx. This is Maria from Straight Talk Wireless.

Our sincerest apologies for the bad experience that you have encountered with our service. Please know that this is not the kind of service we want our customers to experience. We would like to further investigate your account so we can provide a concrete resolution for this issue. For assistance, kindly chat with us using this link https://***/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

MariaST

Hi. This is Maria from Straight Talk Wireless.

Our sincerest apologies for the bad experience that you have encountered with our service. Please know that this is not the kind of service we want our customers to experience. We would like to further investigate your account so we can provide a concrete resolution for this issue. For assistance, kindly chat with us using this link https://***/support/contact.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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