3 comments
Not resolved

After several attempts to recoup losses from them ripping me off (Tried porting my number before end of service date (11-20-16), but Straight Talk (Tracfone, Net10) blocked the port), Straight Talk (Tracfone, Net10) tells me that the devices in my possession (The phones I bought back from my family to save them the hassles of dealing with Straight Talk), are no longer eligiblefor unlocking, as per their unlocking policy (Expiration dates on their dairy products!).Now, I've opened (Which invalidates saleability) of five (5) BRAND NEW, NEVER OPENED PHONES, just to find out that they aren't eligible for unlocking.

Now, I'm out evewn MORE money, and stuck with PRACTICALLY USELESS devices! I would donate them, but I;d hate for someone else to be subjected to Straight Talk's (Tracfone, Net10) thievery! Now, for anyone else having issues with Straight Talk, Tracfone or Net10, and having issues contacting them (As I had before filing a complaint), here are direct email addresses: ERDManagement@tracfone.com CorporateOffice@tracfone.com ...And a direct phone number: 305-715-3804 What's humorous about this is, they sent me this information...after they tried to CALL THE NUMBER THAT THEY CANCELLED ON ME AND TRIED TO EXTORT MORE MONEY FROM ME FOR!!!

They left a voicemail at the aforementioned number.Makes you wonder who's working in their offices.

Review about: Wireless Service.

I liked: Coverage, Price.

I didn't like: Poor customer service, Billing practices, Thievery, Spitefulness, Unreachable.

Review #1003979 is a subjective opinion of a user.

2.3
Reliability
Advertised vs Delivered
Diversity of Products or Services
Price Affordability
Warranty
Style and Design
Coverage Area
Customer service
Product or Service Quality
Value for money
Billing Practices
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Website
Reason of Review / Monetary Loss Poor customer service / $450
Preferred solution Let the company propose a solution

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Anonymous
#1300378
You missed a few brands under the Tracfone umbrella:
Tracfone
Net10 Wireless
Straight Talk Wireless
SIMPLE Mobile
Telcel SafeLink Wireless Page Plus Total Wireless ...And they're ALL just as crooked as Tracfone.
MariaST
#1283876
Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. You can contact us via chat at http://bit.ly/2gQCmUz?caseId=41023 for us to assist you with your concern. For your convenience, you may contact one of our customer care representatives at 1-800-867-7183. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
Anonymous
to MariaST #1291881
Unlock or buy back your garbage phones! Nothing to chat about!

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