Nevada, Missouri
100% full Not resolved

My mom gave my daughter a straight talk cell phone.We looked online to compare plans but went to Walmart to purchase the phone card because we needed pick up some things.

We did not feel the need to do serious caparisons at the store because we all ready looked at them online. The 30 dollar card does not work with this phone and nothing really indicates that it won't I have spoke to two representatives and they just called me back and informed me that I can buy a 45 dollar phone card to activate the phone, acting like that solved the problem that I spent 30 dollars on service they had no intention of providing. Straight Talk is saying Walmart should refund and Walmart is saying Straight Talk won't let them.

I will be filing a complaint with the Attorney General and FCC against them and Walmart for misleading advertising.It says nothing on where we looked 1st

Review about: Alcatel One Touch Cell Phone.

I didn't like: Misleading terms of service, Customer service agents do not speak clearly hard to understand.

Review #831489 is a subjective opinion of a user.

Billing Practices
Product or Service Quality
Exchange, Refund and Cancellation Policy
Style and Design
Diversity of Products or Services
Coverage Area
Customer service
Value for money
Price Affordability
Reason of Review / Monetary Loss Misslead me into thinking cheaper option would work and refuse to refund / $30
Preferred solution Full refund

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Cranford, New Jersey, United States #1180898

I'm going to do the same. You have the same amount of service with or without a card

Nevada, Missouri, United States #1146013

I also have a email from Walmart Showing a Android Smartphone with a 30 dollar card they apparently work with some smartphones here is the link to the website.

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