Milton, Vermont
Not resolved

I bought a Straight Talk phone (Galaxy S3) on December 3rd 2013. I heard great things about them and I couldn't afford 140 a month for a smart phone.

I got the 45$ unlimited text, talk and mobile data. On June 4th 2014 my phone started to have problems with charging the phone at the point where it won't charge anymore. I tried to fill out a form online for the 100$ 2 year warranty I got with the phone but it said it is under manufacture's warranty and to call Samsung directly. After about 34 minutes on hold with Samsung I got a wonderful gentleman who explained to me that when you buy a phone from Straight Talk they don't buy any warranty from Samsung so I would need to call Wal-Mart (Because I bought the phone from them) and after about 29 minutes on hold I was told basically to call Straight Talk and there is nothing they could do.

I finally call Straight Talk after this wild goose chase, 46 minutes on hold and ridiculously long menus I was told there is nothing they can do unless I send my phone out for repair which would equal about a month or so. I explained that there is nothing I can do as I use this phone for work all the time. She basically said "this is the only way and there is nothing else I can do." By the end she was obviously very irate with me because I can't let my work phone go. I asked if there was another way trying to avoid this.

She said "No, you gotta deal with the way we do things." In the end I ultimately corrected their mistake and went down to Costco first thing in the morning and got a Verizon phone.

I am still going to file the claim as I am not going to waste the warranty. I will update this as soon as I do.

Monetary Loss: $500.

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I bought the moto g phone on cyber Monday on that wedsday. I notice the phone had a crack across the screen I went back to Walmart to try and get the phone fixed they said they did not honor that sale so they didn't ask if I wanted the warranty.

So I'm stuck with a phone that they want fix or exchange.

I have used straight talk for several years now and I've never had a problem like this before. I'm almost ready to change my service.

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