Hephzibah, Georgia
Resolved
2.8
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I currently have a mobile hotspot with straighttalk. I logged onto the internet for 20 minutes (mind you, the browser was open to google for 15 minutes, while i was doing some cleaning, then I started a google search ) & I got a screen saying I needed to replenish my data plan, which I thought was strange since my service end date isn't until 5/07, & I may use the hotpost every few days for 30 minutes or so.

I used my phone to check my balance on the website and sure enough it was 0. I purchased another 2GB plan and checked my email for about 10 minutes. Later this afternoon, I connected to the internet. After 2 hours the same message popped up on my screen to replenish my data.

I used my phone to log on to the website & my balancr was once again 0. The entire time I utilized the internet during this 2 hour period it was very slow, some pages did not load fully, or I had to refresh multiple times. I visited the turbo tax site for 15 minutes, checked email, and performed basic searches using google. I DID NOT stream any video or music & the only webpage that may have used the most data is TurboTax, which i highly doubt was much since I've visited the site before for well over an hour & had no issues or data drain.

I just find it strange thay this happened & I've used the hotspot on a previous weekend months ago for at least 3 hours & my usual short spurt twice a week & still had data left at the end of the month. I used Cricket wireless before, with the same amount in the data plan, & i used it to take classes online & complete course assignments & I never experience an issue such as this.

The only reason i switched was due to their merger with another company who's service area wasnt the best. No I seriously wonder if I should stay with straighttalk I refuse to buy another plan that will probably disappear after 10 minutes.

Product or Service Mentioned: Straight Talk Wireless 2gb Plan Mobile Hotspot Plan.

Reason of review: Bad quality.

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MariaST
#1149618
Straight Talk Wireless Verified Representative

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

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