Product: Straight Talk Wireless Account Clear all filters (3 of 3 reviews match)
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1.0
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Iv had this phine service for several years now, at first it was top knotch and i was verry happy with them. Iv sent countless numbers of people to them. A month ago my girlfirends wifi hotspot quit working on her phone. Figured it was just somthing with her phone. No...
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3 comments
MariaST
#1749670

Hi JovialHippopotamus. This is Maria from Straight Talk Wireless.

We understand how Mobile Hotspot is very handy to users. However, this feature is not offered as part of our mobile phone services. To reduce data traffic and maintain high speed of mobile internet for everyone, data usage is restricted to be used only to the mobile phone where the service plan has been added to. On the other hand, we offer Mobile Hotspot devices that can surely take care of you or your girlfriend's data sharing needs.

You may check out these devices through this link https://shop.straighttalk.com/shop/en/straighttalk/mobilebroadbands. Should you be having queries or any related concerns, do not hesitate to chat with us at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. We really hope for your understanding.

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Review
#1651402 Review #1651402 is a subjective opinion of poster.
Product
Straight Talk Wireless Account
Pros
  • It was cheaper
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution
Tags
  • Poor Business Practice
1.0
Details
My husband and I have been ST customers for over a decade. We recently received texts promoting a free month of service for a new line. Our daughters each have an iPhone 5 bought from Walmart for taking pics/playing games. We decided to do the free month for them, then...
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1 comment
MariaST
#1719013

Hello, PainstakingDormouse141. This is Maria from Straight Talk Wireless.

We sincerely apologize for the inconvenience you have encountered with our service. This is not the kind of experience that we want you to have as a valued customer for years. Let us review the accounts and ensure that there is a resolution for you today. Kindly contact us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Review
#1589198 Review #1589198 is a subjective opinion of poster.
Product
Straight Talk Wireless Account
Cons
  • Will not honor promotion
Reason of review
Poor customer service
Preferred solution
Nothing. Changing companies.
Tags
  • Straight Talk customer
  • Poor Business Practice

Straight Talk Wireless - Charged twice

2.5
Details
I bought refill card to start NEW service. I set up my straight talk account for auto pay and they withdrew another charge. Not sure how to handle.
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Review
#1269891 Review #1269891 is a subjective opinion of poster.
Product
Straight Talk Wireless Account
Reason of review
Problems with payment

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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