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1.0
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I had been with straight talk for five years, up until my last experience with them! THEY HAVE THE WORST CUSTOMER SERVICE! Half the time I cant even understand what they are saying, because they barely speak English well enough ! Not being rude or racist, just pointing...
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1 comment
MariaST
#1793729

Hi. This is Maria from Straight Talk Wireless.

We are sorry for this experience. It's our goal to ensure we are never providing misleading information when it comes to any of our services. We need to inform you that before October 23rd, mobile hotspot was strictly prohibited in all of our service plans. The Straight Talk $55 Ultimate Unlimited Plan includes 10 GB of mobile hotspot.

This service has been recently added to our system just for this plan. We want to prevent any service interruption, so we advise you not to use this service in another plan. You may want to check our Terms and Conditions in our website at https://www.straighttalk.com/wps/portal/home/h/legal/terms-and-conditions. To further assist you with your concern, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#1724986 Review #1724986 is a subjective opinion of poster.
Product
Straight Talk Wireless Account
Cons
  • Huge and complex language barrier
Reason of review
Poor customer service
Loss
$170
Preferred solution
Full refund
Tags
  • Rude And Incompetent Personnel
1.0
Details
Iv had this phine service for several years now, at first it was top knotch and i was verry happy with them. Iv sent countless numbers of people to them. A month ago my girlfirends wifi hotspot quit working on her phone. Figured it was just somthing with her phone. No...
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3 comments
MariaST
#1749670

Hi JovialHippopotamus. This is Maria from Straight Talk Wireless.

We understand how Mobile Hotspot is very handy to users. However, this feature is not offered as part of our mobile phone services. To reduce data traffic and maintain high speed of mobile internet for everyone, data usage is restricted to be used only to the mobile phone where the service plan has been added to. On the other hand, we offer Mobile Hotspot devices that can surely take care of you or your girlfriend's data sharing needs.

You may check out these devices through this link https://shop.straighttalk.com/shop/en/straighttalk/mobilebroadbands. Should you be having queries or any related concerns, do not hesitate to chat with us at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. We really hope for your understanding.

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Review
#1651402 Review #1651402 is a subjective opinion of poster.
Product
Straight Talk Wireless Account
Pros
  • It was cheaper
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution
Tags
  • Poor Business Practice
1.0
Details
My husband and I have been ST customers for over a decade. We recently received texts promoting a free month of service for a new line. Our daughters each have an iPhone 5 bought from Walmart for taking pics/playing games. We decided to do the free month for them, then...
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1 comment
MariaST
#1719013

Hello, PainstakingDormouse141. This is Maria from Straight Talk Wireless.

We sincerely apologize for the inconvenience you have encountered with our service. This is not the kind of experience that we want you to have as a valued customer for years. Let us review the accounts and ensure that there is a resolution for you today. Kindly contact us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Review
#1589198 Review #1589198 is a subjective opinion of poster.
Product
Straight Talk Wireless Account
Cons
  • Will not honor promotion
Reason of review
Poor customer service
Preferred solution
Nothing. Changing companies.
Tags
  • Straight Talk customer
  • Poor Business Practice

Charged twice | Straight Talk Wireless

2.5
Details
I bought refill card to start NEW service. I set up my straight talk account for auto pay and they withdrew another charge. Not sure how to handle.
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Review
#1269891 Review #1269891 is a subjective opinion of poster.
Product
Straight Talk Wireless Account
Reason of review
Problems with payment

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