Product: Straight Talk Wireless Apple Cell Phone Unlock Clear all filters (5 of 5 reviews match)
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3.4
Details
Have an old iPhone wanted to get it unlocked so my dad could use it and was not they couldn’t because it was not compatible with other networks which is a lie because I called my dads service and it would work!! I bought and paid for the phone at Walmart it’s mine and...
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2 comments
MariaST
#1752913

Hi RichSalamander775. We sincerely apologize for the inconvenience you have a bad experience with our customer service.

This is not how we want you to feel and experience with our service. Please chat with us at http://bit.ly/2CuBvXO so we can help you fix the issue.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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Review
#1663046 Review #1663046 is a subjective opinion of poster.
Service
Straight Talk Wireless Apple Cell Phone Unlock
Pros
  • Cost
  • Straight talk bc there no contract
Cons
  • Language issues with customer service
  • Representative arrogance
Reason of review
Unlock iPhone
Preferred solution
just unlock it! Do the right thing
Tags
  • Straight Talk customer
  • Poor Customer Care
1.0
Details
I purchased an iPhone directly from Apple so I wouldn’t be under contract with any cell carrier. I had straight talk service for 3 months and decided to switch carriers. Straight talk has a lock on MY phone. They won’t unlock a phone unless you have service with them...
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2 comments
Anonymous
#1586830

This has JUST happened to me! With my daughter's phones (2 kiddos one phone each)....SAME thing!

WHAT A SCAM!

What I want to know is , can they really get away with this?!?! I intend to pursue.

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Review
#1184421 Review #1184421 is a subjective opinion of poster.
Service
Straight Talk Wireless Apple Cell Phone Unlock
Reason of review
Poor customer service
1.0
Details
I brought a iPhone for my son for Christmas who lives in another states, yes my son is under another plan but straight talk is connected to his plan. The only thing that straight talk has to do is unlock the phone so that I can transfer the phone over to him. Every...
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1 comment
MariaST
#1412492

Hi. I’m Maria from Straight Talk Wireless.

Let me help you in resolving that issue. To resolve the problem, please send us an email with your account information to straighttalk@fb-tracfone.com.

Review
#1160393 Review #1160393 is a subjective opinion of poster.
Service
Straight Talk Wireless Apple Cell Phone Unlock
Cons
  • Poor customer service
  • Nothing about the company
Reason of review
Poor customer service
Loss
$269
1.0
Details
I have been with Straight Talk for over 15 years and just updated to a newer phone, now they will not unlock my old phone so I can give it to my grandson to use with another carrier, the phone was paid for out of my own money plus the new phone I have is paid for, just...
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1 comment
MariaST
#1363100

Hi. I'm Maria from Straight Talk Wireless.

I'm sorry for the inconvenience that you have experienced.

Let me help you in resolving that issue.

Please send us an email with your account information to straighttalk@fb-tracfone.com and we will gladly assist you.

Well be looking forward to work with you. Thank you.

Review
#1091422 Review #1091422 is a subjective opinion of poster.
Service
Straight Talk Wireless Apple Cell Phone Unlock
Pros
  • How easy to pay bill
  • No contract
Cons
  • Felt deceived
  • Coustmer service sucks
  • Keep hanging up on me
Reason of review
Poor customer service
Loss
$199
Preferred solution
Full refund
My sons phone which has been established for multiple years screen had issues (iphone 6), we decided to send this in for repair as we have paid for the service with straight talk. When we started the repair, he realized he would be without his phone and paid from his...
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2 comments
Anonymous
#1359696

Hello well I had the same type problem, plus I could never get a English speaking person when I had problems.. I found a solution to my problem, it is TOTAL WIRELESS 2 lines for $60.00 3 for $85.00 and 4 lines for $100.00 I hope this helps and I hope you can afford to change to a better company now

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Review
#1049855 Review #1049855 is a subjective opinion of poster.
Service
Straight Talk Wireless Apple Cell Phone Unlock
Reason of review
Unjust Policy Unlock

Contact Straight Talk Wireless Customer Service

Website:
www.straighttalk.com
Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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