Poquoson, Virginia
Not resolved
1.0
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1 comment

I called straight talk before buying a samsung S5 to make sure it was compatable. They told me it was compatable with ATT.

Bought the straight talk kit from Walmart and followed directions. The phone kept saying it was out of service area. I have made at least 7 calls to customer service for help. Customer service has hung up on me once and I have been told different information by each person that speaks poor English.

Yesterday on the 8th call I was told the Samsung galaxy s5 has to be unlocked before it can be used and they didn't know where I could go for that service.

I have wasted hours on phone and lied to about the phone being compatable. I bought the kit for 45.00 and I am not any closer to having a phone I can use and wasted money

Reason of review: Not as described/ advertised.

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MariaST
#1084742

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

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