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1.0
Details
I have been on the computer for hours trying to resolve getting my phone activated with Straight Talk.Trac-phone contacted my current provider had my account closed and now is holding up activation. I brought my own phone bought Straightalk's activation kit with sim...
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3 comments
Anonymous
#1689668

tracfone wtf stright talk down goes your band paid for and stolen MF

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Review
#1111638 Review #1111638 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Activation
Pros
  • Reasonably priced plan for 10g
  • I could go almost anywhere in the us and use my phone
Cons
  • Uneducated on phone topics
  • Unresponsive customer service was not willing to assist customer
  • Representative arrogance
Reason of review
Poor customer service
Loss
$50
1.0
Details
What a joke!Bought the activation kit and being a current Straight Talk customer, felt I would have no problem. I purchased the unlocked phone from Walmart, and make sure it is a phone accepted by this activation kit. Tried to activate and sim card was not active....
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2 comments
Anonymous
#1325699

They don't REALLY care that you have a problem with their service.Once they have your money, they couldn't care less about any issues you may have.

These crooks have been ripping everyone off with the same scams. Spread the word to EVERYONE you know, and ask them to do the same. #StraightTalkSUCKS #StraightTalkTHIEVERY #StraightTalkPIRATES...BTW...robot Maria won't help.

Just a form response which will give you the same response that you got from the customer service rep.Mariabot is just here to give the ILLUSION of caring.

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Review
#1022745 Review #1022745 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Activation
Cons
  • Lack of tech support
  • No protection
  • Lack of technical support
Reason of review
Order processing issue
1.0
Details
My daughter came to my house with a Walmart bag in hand and pulled out a new Straight talk phone she put purchased for me.Later that day I called to activate my new phone and they said it couldn't be activated. I took the phone back to the same store she bought it and...
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1 comment
MariaST
#1292081

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#1011622 Review #1011622 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Activation
Reason of review
Poor customer service
1.0
Details
I received a hand-me-down phone recently, an ANDROID, from a friend who decided to switch product & services (from STRAIGHT TALK to a different service using an iPhone). First of all, I went to Wal-Mart to activate with STRAIGHT TALK. Wal-mart said that I needed to...
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Review
#831841 Review #831841 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Activation
Cons
  • Billing practice
  • New potential customer experience
Reason of review
Poor customer service
Tags
  • Crooked Straight Talk
1.0
Details
So My boyfriend has been with straight talk for over 2 years. He had never had any problems with them until he purchased a new Straight talk phone at Walmart. His SIM card did not fit into the new phone, so we called the company to activate the new SIM card, that came...
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1 comment
MariaST
#1121407

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#801794 Review #801794 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Activation
Cons
  • Being hung up on
  • Inability to fix problem
  • Wasting my time
Reason of review
Poor customer service
Tags
  • big deal
  • Straight Talk trac Phone
1.3
Details
Over two years ago I became a "Straight Talk" customer. I bought a "Straight Talk Phone" that included a $45.00 monthly "unlimited" service plan. Each month since then, I have purchased a shiny new $45.00 Unlimited Service Plan card and all was well with the...
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2 comments
MariaST
#1033257

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

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Review
#698686 Review #698686 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Activation
Pros
  • Unlimited plan has served me well
Cons
  • No respect for customer with disability
  • No refund policy and no remedy
  • No customer complaint department
Reason of review
Misleading Service Plan charge - No Refund Policy
Loss
$33
Preferred solution
Full refund
1.3
Details
I have now been without cell service for 9 days. I have spent everyday speaking with them (a call center in the Phillipines). March 15 bought the activation kit, $45 plan. Paid term fee with previous carrier, ended service. this was their Bring Your Own phone plan,...
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3 comments
Anonymous
#1254983

Yep I'm going through same exact thing!!!

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Review
#612569 Review #612569 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Activation
Cons
  • Being lied to
  • Customer service
  • Customer service staff
Reason of review
Poor customer service
Loss
$677
Preferred solution
Full refund
Tags
  • Customer Service Does Not Exist

Contact Straight Talk Wireless Customer Service

Website:
www.straighttalk.com
Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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