Product: Straight Talk Wireless Cell Phone Replacement Clear all filters (19 of 19 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:
2.1
Details
I bought a galaxy through straight talk and it didn't work right so they sent me a box to mail it to them for a replacement and I never got a phone back! So I'm out all the money paid for the phone plus had to buy two cards ( one of which came with new phone) and...
View full review
1 comment
MariaST
#1576938

Hi EmptyFinch. This is Maria from Straight Talk Wireless.

We're sorry for the inconvenience that you've experienced. As your service provider, we are determined to help you in resolving your issue. Please chat with us using this link http://bit.ly/2CuBvXO so we can provide a concrete resolution.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1376438 Review #1376438 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Replacement
Reason of review
Order processing issue
I had a samsung s4 it broke couldn't get another s4 so I bought a cheaper samsung it didn't last a year one day screen went black Iordered a s5 reconditioned charged it up screen showed battery charged turned it on nothing screen was black ordered a 10.00 phone waited...
View full review
1 comment
MariaST
#1559705

Hi. This is Maria from Straight Talk Wireless.

I read your post and am sorry you’re having some problems with your device. We'd like to take a closer look into what's going on and ensure there is a resolution for you. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1354881 Review #1354881 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Replacement
Reason of review
Poor customer service
I called customer service requesting to get the same exact model as the one I purchase. I was told that the shipping department had no equivalent phones so they took it upon themselves to send me a down graded phone and they could not do anything else about it. I was...
View full review
1 comment
MariaST
#1556592

Hi ThisMarmot. This is Maria from Straight Talk Wireless.

I read your post and am sorry you’re having some problems. Please chat with us using this link http://bit.ly/2CuBvXO so I can help you get this resolved.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1339400 Review #1339400 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Replacement
Reason of review
Return, Exchange or Cancellation Policy
Loss
$150
Preferred solution
Let the company propose a solution
1.0
Details
this all started June 26th 2018. When my husband's phone mic was malfunctioning. So we called from my phone and told customer service that his phone needed replaced. The person on the phone said that we would receive a replacement phone 3-5 business days from then....
View full review
1 comment
MariaST
#1557791

Hi CuddlyMarineToad664. This is Maria from Straight Talk Wireless.

Please accept our deepest apology for all the issues that you have faced with our service. Please send us a message using this link http://bit.ly/2CuBvXO so we can further investigate this matter and provide the best possible resolution. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1303121 Review #1303121 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Replacement
Reason of review
Problem with delivery

Straight Talk Wireless - Send phone back they said they don't have it

1.0
Details
Have talked to them over 30 times ,send Samsung galaxy 7 back they can't find it say I can't get a replacement phone until they received it, no tracking number no nothing don't have phone or money back, stupid services
View full review
Review
#1230384 Review #1230384 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Replacement
Reason of review
Order processing issue
3.8
Details
My daughter and i both bought exact phones on black Friday.We went through straight talk pre pay. Hers has broken twice and she contacted Straight Talk and got it replaced both times, no questions asked. I went through the warrenty plan and was offered either $79...
View full review
1 comment
Anonymous
#1403975

try amazon

Review
#1147116 Review #1147116 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Replacement
Reason of review
Pricing issue
2.3
Details
As Straighttalk requested, I sent by FedEx a nearly brand-new Samsung Galaxy S 8 to them which had been hijacked by a severe virus infection. The representative from Straighttalk promised that a replacement Samsung Galaxy S 8 would be sent to me to replace the...
View full review
1 comment
MariaST
#1378769

Hi. I’m Maria from Straight Talk Wireless.

I'm sorry for the inconvenience that you have experienced.

Let me help you in resolving that issue. To resolve the problem, please send us an email with your account information to straighttalk@fb-tracfone.com to further assist you.

Review
#1114483 Review #1114483 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Replacement
Reason of review
Return, Exchange or Cancellation Policy
Loss
$700
Preferred solution
Deliver product or service ordered
Tags
  • Very Bad Customer Service
3.3
Details
I havent been able to use my phone since august 1, 2017 My phone turned off and didnt power back on for hours and hours I called straight talk they called their selves fixing the problem but in all reality they really didn't because the problem continued not even a...
View full review
1 comment
MariaST
#1370909

Hi. I'm Maria from Straight Talk Wireless.

We're sorry for the inconvenience that you've experienced. Let us help you in resolving your issue. Please send us an email with your account information to straighttalk@fb-tracfone.com and we will gladly assist you.

We'll be looking forward to work with you. Thank you.

Review
#1102653 Review #1102653 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Replacement
Reason of review
Poor customer service
purchased a phone from straight talk.com.it didn't work. kept telling me no service, service disabled, blah blah blah. called then 8 times with each person telling me to do this and wait two hours. if no service, call back again. I finally had it, wanted to send phone...
View full review
2 comments
Anonymous
#1733575

hey maria we know you are a bot , which shows even more how little straight talk cares .... wow been a customer for 10 plus years always dealt with the crappie customer service because of the great deals , now they even suck and all they can do is have a bot send a bot message NO CLUE ..... good bye straight talk after 10 plus years at least ill never have to deal with that crappie customer service

View more comments
Review
#1087500 Review #1087500 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Replacement
Reason of review
Order processing issue

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Straight Talk Wireless Reviews

  1. 329 reviews
  2. 216 reviews
  3. 127 reviews
  4. 65 reviews
  5. 25 reviews
Straight Talk Wireless reviews
1.0
Details
I had bought a android phone june 2016 for $79, I bought the 2 year extended warreny, had trouble with my phone already in August of 2016 so I mailed it in and they sent me a new one, well again having problems again in march of this year wont take a charge and all of...
View full review
3 comments
Anonymous
#1325685

They don't REALLY care that you have a problem with their service.Once they have your money, they couldn't care less about any issues you may have.

These crooks have been ripping everyone off with the same scams. Spread the word to EVERYONE you know, and ask them to do the same. #StraightTalkSUCKS #StraightTalkTHIEVERY #StraightTalkPIRATES...BTW...robot Maria won't help.

Just a form response which will give you the same response that you got from the customer service rep.Mariabot is just here to give the ILLUSION of caring.

View more comments
Review
#1029752 Review #1029752 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Replacement
Pros
  • Nonthing
Cons
  • He was rude and told me to just hang up and call back
  • On the phone more then once over 30 minutes
  • I sent in a 79 smart phone and they mailed me a 20 flip phone
Reason of review
Poor customer service
Loss
$79
Preferred solution
Full refund