Product: Straight Talk Wireless Cell Phone Replacement Clear all filters (19 of 19 reviews match)
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1 comment
2.1
Details
I bought a galaxy through straight talk and it didn't work right so they sent me a box to mail it to them for a replacement and I never got a phone back! So I'm out all the money paid for the phone plus had to buy two cards ( one of which came with new phone) and...
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MariaST
Straight Talk Wireless Verified Representative
#1576938

Hi EmptyFinch. This is Maria from Straight Talk Wireless. We're sorry for the inconvenience that you've experienced. As your service provider, we are determined to help you in...

Author
Service
Straight Talk Wireless Cell Phone Replacement
Reason of review
Order processing issue
Review #1376438 is a subjective opinion of poster.
1 comment
I had a samsung s4 it broke couldn't get another s4 so I bought a cheaper samsung it didn't last a year one day screen went black Iordered a s5 reconditioned charged it up screen showed battery charged turned it on nothing screen was black ordered a 10.00 phone waited...
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MariaST
Straight Talk Wireless Verified Representative
#1559705

Hi. This is Maria from Straight Talk Wireless. I read your post and am sorry you’re having some problems with your device. We'd like to take a closer look into what's going on...

Author
Service
Straight Talk Wireless Cell Phone Replacement
Reason of review
Poor customer service
Review #1354881 is a subjective opinion of poster.
1 comment
I called customer service requesting to get the same exact model as the one I purchase. I was told that the shipping department had no equivalent phones so they took it upon themselves to send me a down graded phone and they could not do anything else about it. I was...
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MariaST
Straight Talk Wireless Verified Representative
#1556592

Hi ThisMarmot. This is Maria from Straight Talk Wireless. I read your post and am sorry you’re having some problems. Please chat with us using this link http://bit.ly/2CuBvXO ...

Author
Service
Straight Talk Wireless Cell Phone Replacement
Reason of review
Return, Exchange or Cancellation Policy
Loss
$150
Preferred solution
Let the company propose a solution
Review #1339400 is a subjective opinion of poster.
1 comment
1.0
Details
this all started June 26th 2018. When my husband's phone mic was malfunctioning. So we called from my phone and told customer service that his phone needed replaced. The person on the phone said that we would receive a replacement phone 3-5 business days from then....
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MariaST
Straight Talk Wireless Verified Representative
#1557791

Hi CuddlyMarineToad664. This is Maria from Straight Talk Wireless. Please accept our deepest apology for all the issues that you have faced with our service. Please send us a ...

Author
Service
Straight Talk Wireless Cell Phone Replacement
Reason of review
Problem with delivery
Review #1303121 is a subjective opinion of poster.
0 comments

Straight Talk Wireless - Send phone back they said they don't have it

1.0
Details
Have talked to them over 30 times ,send Samsung galaxy 7 back they can't find it say I can't get a replacement phone until they received it, no tracking number no nothing don't have phone or money back, stupid services
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Author
Service
Straight Talk Wireless Cell Phone Replacement
Reason of review
Order processing issue
Review #1230384 is a subjective opinion of poster.
1 comment
3.8
Details
My daughter and i both bought exact phones on black Friday.We went through straight talk pre pay. Hers has broken twice and she contacted Straight Talk and got it replaced both times, no questions asked. I went through the warrenty plan and was offered either $79...
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Anonymous
#1403975

try amazon

Author
Service
Straight Talk Wireless Cell Phone Replacement
Reason of review
Pricing issue
Review #1147116 is a subjective opinion of poster.
1 comment
2.3
Details
As Straighttalk requested, I sent by FedEx a nearly brand-new Samsung Galaxy S 8 to them which had been hijacked by a severe virus infection. The representative from Straighttalk promised that a replacement Samsung Galaxy S 8 would be sent to me to replace the...
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MariaST
Straight Talk Wireless Verified Representative
#1378769

Hi. I’m Maria from Straight Talk Wireless. I'm sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. To resolve the problem, please s...

Author
Location
Miami, Florida
Service
Straight Talk Wireless Cell Phone Replacement
Reason of review
Return, Exchange or Cancellation Policy
Loss
$700
Preferred solution
Deliver product or service ordered
Review #1114483 is a subjective opinion of poster.
1 comment
3.3
Details
I havent been able to use my phone since august 1, 2017 My phone turned off and didnt power back on for hours and hours I called straight talk they called their selves fixing the problem but in all reality they really didn't because the problem continued not even a...
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MariaST
Straight Talk Wireless Verified Representative
#1370909

Hi. I'm Maria from Straight Talk Wireless. We're sorry for the inconvenience that you've experienced. Let us help you in resolving your issue. Please send us an email with you...

Author
Service
Straight Talk Wireless Cell Phone Replacement
Reason of review
Poor customer service
Review #1102653 is a subjective opinion of poster.
1 comment
purchased a phone from straight talk.com.it didn't work. kept telling me no service, service disabled, blah blah blah. called then 8 times with each person telling me to do this and wait two hours. if no service, call back again. I finally had it, wanted to send phone...
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MariaST
Straight Talk Wireless Verified Representative
#1360130

Hi. Im Maria from Straight Talk Wireless. Im sorry for the inconvenience that you have experienced. Let us further check your account. We can surely provide the best resolutio...

Author
Service
Straight Talk Wireless Cell Phone Replacement
Reason of review
Order processing issue
Review #1087500 is a subjective opinion of poster.
3 comments
1.0
Details
I had bought a android phone june 2016 for $79, I bought the 2 year extended warreny, had trouble with my phone already in August of 2016 so I mailed it in and they sent me a new one, well again having problems again in march of this year wont take a charge and all of...
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Anonymous
#1325685

They don't REALLY care that you have a problem with their service.Once they have your money, they couldn't care less about any issues you may have.These crooks have been rippi...

Author
Service
Straight Talk Wireless Cell Phone Replacement
Pros
  • Nonthing
Cons
  • On the phone more then once over 30 minutes
  • I sent in a 79 smart phone and they mailed me a 20 flip phone
  • He was rude and told me to just hang up and call back
Reason of review
Poor customer service
Loss
$79
Preferred solution
Full refund
Review #1029752 is a subjective opinion of poster.