Seller: Straight Talk Wireless Product: Straight Talk Wireless Customer Care Clear all filters (0 of 128 reviews match)
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15 comments
4.0
Details
My high speed data was cut from 4g to 2g because I went over my data limit. After contacting customer service and informed them that the reason I've been using so much data is because I live in Eastern North Carolina and power, TV and phones are out due to hurricane...
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Anonymous
#1588091

I called Straight Talk to find out what they are doing about those of us in Florida who are dealing with the aftermath ofhurricane Michael. The repeated answer I received was ...

Author
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
Review #1359367 is a subjective opinion of poster.
3 comments
I went to my local Walmart and the Straight Talk employee, Tina, was very rude and had a bad attitude. She was so rude, it made me angry. She does not need to work with people with an attitude.
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MariaST
Straight Talk Wireless Verified Representative
#1561166

Hi ShinyBengalTiger. This Maria from Straight Talk Wireless. I read your post and am sorry you’re having some problems. Please chat with us using this link http://bit.ly/2CuBv...

Author
Location
Easley, South Carolina
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
Review #1355985 is a subjective opinion of poster.
1 comment
1.0
Details
12 hours to recive an emergency text. nobody, NOBODY has been able to help me or resolve my messeging issue. chat has determined that my phone,a stylo3, is configured correctly and it is working fine with nearby devices AND the test code from " supervisor " RAUL. i had...
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MariaST
Straight Talk Wireless Verified Representative
#1556497

Hi ParallelHoneyBee. This is Maria from Straight Talk Wireless. I read your post and am sorry you’re having some problems. We'd like to take a closer look into what's going on...

Author
Location
Miami, Florida
Service
Straight Talk Wireless Customer Care
Pros
  • How it worked when i bought it
Cons
  • Support services
Reason of review
text messageing 12 hour delay
Loss
$593
Preferred solution
Let the company propose a solution
Review #1347251 is a subjective opinion of poster.
1 comment
1.0
Details
Never had worst customer service in my entire life literally the guy could not speak hardly any English made no sense when I kept asking him and clearly proved we do not have a sales tax or a tax in our state and that I could go get a card across the street for $55...
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MariaST
Straight Talk Wireless Verified Representative
#1556590

Hi ScientificFerret144. This is Maria from Straight Talk Wireless. We are very sorry for the inconvenience you are going through. We never like hearing that our customers are ...

Author
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
Review #1341114 is a subjective opinion of poster.
2 comments
1.0
Details
I purchased a phone through Straightalk for my daughter a few months ago. I went on auto refill to ensure her phone would not run out of minutes. My daughter then added her debit card and we were assured the monthly charge would be taken out of her card. I asked that...
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MariaST
Straight Talk Wireless Verified Representative
#1557330

Hi ErraticBologneseDog. This is Maria from Straight Talk Wireless. I read your post. Please accept our deepest apology for all the issues that you have faced with our service....

Author
Service
Straight Talk Wireless Customer Care
Reason of review
Problems with payment
Review #1331899 is a subjective opinion of poster.
1 comment
1.0
Details
Was having trouble with network, called and sought help, person on other keppt saying I'm looking it up without asking what was wrong, then switched me to someone else because he couldn't help, that person put me on hold without telling me and left me there. I was so...
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MariaST
Straight Talk Wireless Verified Representative
#1556468

Hi AshamedSiameseFightingFish. This is Maria from Straight Talk Wireless. We are very sorry for the inconvenience you are going through. We never want our customers to have a ...

Author
Location
Portage, Indiana
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
Review #1321583 is a subjective opinion of poster.
1 comment
About two years ago I got straight talk wireless to save money and the caller ID on my wife’s landline would always show the name of a woman who had my number before me and Straight Talk said they would take care of it and it could not seem to be fixed then they sent...
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MariaST
Straight Talk Wireless Verified Representative
#1556459

Hi VolatileGiraffe. This is Maria from Straight Talk Wireless. We are very sorry if you have encountered some issues with your caller ID. We'd like to take a closer look into ...

Author
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
Review #1320225 is a subjective opinion of poster.
1 comment
1.0
Details
I HAVE THREE STRAIGHT TALK PHONES THAT STRAIGHT HAS DEACTIVATED TWICE IN THE PAST MONTH FOR NONPAYMENT, I HAVE PAID FOR THEIR SERVICE FOR A YEAR ON ALL THREE CELLS, EACH TIME THEY SAY THAT THE CREDIT CARD TOOK THE PAYMENT BACK, WELL THE LAST TWO TIMES I WENT TO WALMART...
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MariaST
Straight Talk Wireless Verified Representative
#1557752

Hi NormalSeaTurtle. This is Maria from Straight Talk Wireless. Please accept our deepest apology for all the issues that you have faced with our service. Please send us a mess...

Author
Service
Straight Talk Wireless Customer Care
Cons
  • Worst customer service ever
  • Poor service quality
  • Paying for thier mistake
Reason of review
Problems with payment
Loss
$235000
Preferred solution
Deliver product or service ordered
Review #1315535 is a subjective opinion of poster.
0 comments
Update: I have spoken to 5 more customer service agents and everyone of them made me start telling them the information over again from the beginning. None have offered a refund and so far I have recieved false information from each agent. After just over 7 hours on...
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Author
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
Review #1312194 is a subjective opinion of poster.
1 comment
1.1
Details
Dont ever use this company they r cheap and thats what u get! Their customer service sux they dont know *** about phones , their supervisor telling me that u cant check google or be online if u r talking on the phone lol and the other guy telling evrrytime u travel to...
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MariaST
Straight Talk Wireless Verified Representative
#1567427

Hi PurringCanaanDog166. I'm Maria from Straight Talk Wireless. We are sorry to hear that you are displeased with the product and service. Please click on this link http://bit....

Author
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
Review #1302965 is a subjective opinion of poster.