Product: Straight Talk Wireless Customer Care Clear all filters (135 of 135 reviews match)
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1.0
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Never had worst customer service in my entire life literally the guy could not speak hardly any English made no sense when I kept asking him and clearly proved we do not have a sales tax or a tax in our state and that I could go get a card across the street for $55...
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1 comment
MariaST
#1556590

Hi ScientificFerret144. This is Maria from Straight Talk Wireless.

We are very sorry for the inconvenience you are going through. We never like hearing that our customers are having an unpleasant time with customer service. This is not how we want you to feel and experience. Allow us to review your account so we can provide you with a concrete resolution.

Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information

Review
#1341114 Review #1341114 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
1.0
Details
I purchased a phone through Straightalk for my daughter a few months ago. I went on auto refill to ensure her phone would not run out of minutes. My daughter then added her debit card and we were assured the monthly charge would be taken out of her card. I asked that...
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2 comments
MariaST
#1557330

Hi ErraticBologneseDog. This is Maria from Straight Talk Wireless.

I read your post. Please accept our deepest apology for all the issues that you have faced with our service. We are determined to help you get this resolved. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. We look forward to working with you.

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Review
#1331899 Review #1331899 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Problems with payment
1.0
Details
Was having trouble with network, called and sought help, person on other keppt saying I'm looking it up without asking what was wrong, then switched me to someone else because he couldn't help, that person put me on hold without telling me and left me there. I was so...
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1 comment
MariaST
#1556468

Hi AshamedSiameseFightingFish. This is Maria from Straight Talk Wireless.

We are very sorry for the inconvenience you are going through. We never want our customers to have a poor experience with service. Allow us to review your account so we can provide you with a concrete resolution. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1321583 Review #1321583 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
About two years ago I got straight talk wireless to save money and the caller ID on my wife’s landline would always show the name of a woman who had my number before me and Straight Talk said they would take care of it and it could not seem to be fixed then they sent...
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1 comment
MariaST
#1556459

Hi VolatileGiraffe. This is Maria from Straight Talk Wireless.

We are very sorry if you have encountered some issues with your caller ID. We'd like to take a closer look into what's going on and ensure there is a resolution for you. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1320225 Review #1320225 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
1.0
Details
I HAVE THREE STRAIGHT TALK PHONES THAT STRAIGHT HAS DEACTIVATED TWICE IN THE PAST MONTH FOR NONPAYMENT, I HAVE PAID FOR THEIR SERVICE FOR A YEAR ON ALL THREE CELLS, EACH TIME THEY SAY THAT THE CREDIT CARD TOOK THE PAYMENT BACK, WELL THE LAST TWO TIMES I WENT TO WALMART...
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1 comment
MariaST
#1557752

Hi NormalSeaTurtle. This is Maria from Straight Talk Wireless.

Please accept our deepest apology for all the issues that you have faced with our service. Please send us a message through this chat link http://bit.ly/2CuBvXO so we can further assist you. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1315535 Review #1315535 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Cons
  • Cheating people out of their money
  • Worst customer service ever
  • Using people whose accent is so strong i cant understand them
Reason of review
Problems with payment
Loss
$235000
Preferred solution
Deliver product or service ordered
Update: I have spoken to 5 more customer service agents and everyone of them made me start telling them the information over again from the beginning. None have offered a refund and so far I have recieved false information from each agent. After just over 7 hours on...
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Review
#1312194 Review #1312194 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
1.1
Details
Dont ever use this company they r cheap and thats what u get! Their customer service sux they dont know *** about phones , their supervisor telling me that u cant check google or be online if u r talking on the phone lol and the other guy telling evrrytime u travel to...
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1 comment
MariaST
#1567427

Hi PurringCanaanDog166. I'm Maria from Straight Talk Wireless.

We are sorry to hear that you are displeased with the product and service. Please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1302965 Review #1302965 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
4.5
Details
Last week i purchased two plans one for me,,and my wife respectively. And i made sure before i got off the phone that there was no confusion ,that they were seperate plans for different numbers,,and what happened......they put both plans on my wifes number...go...
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Review
#1298866 Review #1298866 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
My phone was stolen and my daughter was texted from it trying to get us to buy it back. I immediately contacted StaightTalk and informed them of the incident and told them to please turn off that phone and that I would be going to buy a new phone to transfer the number...
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1 comment
MariaST
#1557945

Hi TellingLadybug. This is Maria from Straight Talk Wireless.

Please accept our deepest apology for the inconvenience we have caused you. Allow us to check with it so we can get this resolved. To do this, please send us a message through this chat link http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1295593 Review #1295593 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
I buy my groceries online from Walmart and I guess that's how Straight Talk got my debit card information. They have pulled $57.21 out of my account and I don't have an account with them. I called Straight Talk and they said I had to contact my bank and have them...
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2 comments
MariaST
#1557962

Hi MarkedGreatWhiteShark811. This is Maria from Straight Talk Wireless.

We apologize for the inconvenience we have caused you. Please send us a message through this chat link http://bit.ly/2CuBvXO so we can further investigate this matter and provide the best possible resolution. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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Review
#1289936 Review #1289936 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
fraud
Loss
$57
Preferred solution
Full refund