Seller: Straight Talk Wireless Product: Straight Talk Wireless Customer Care Clear all filters (0 of 127 reviews match)
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1 comment
My phone was stolen and my daughter was texted from it trying to get us to buy it back. I immediately contacted StaightTalk and informed them of the incident and told them to please turn off that phone and that I would be going to buy a new phone to transfer the number...
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MariaST
Straight Talk Wireless Verified Representative
#1557945

Hi TellingLadybug. This is Maria from Straight Talk Wireless. Please accept our deepest apology for the inconvenience we have caused you. Allow us to check with it so we can g...

Author
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
Review #1295593 is a subjective opinion of poster.
2 comments
I buy my groceries online from Walmart and I guess that's how Straight Talk got my debit card information. They have pulled $57.21 out of my account and I don't have an account with them. I called Straight Talk and they said I had to contact my bank and have them...
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MariaST
Straight Talk Wireless Verified Representative
#1557962

Hi MarkedGreatWhiteShark811. This is Maria from Straight Talk Wireless. We apologize for the inconvenience we have caused you. Please send us a message through this chat link ...

Author
Service
Straight Talk Wireless Customer Care
Reason of review
fraud
Loss
$57
Preferred solution
Full refund
Review #1289936 is a subjective opinion of poster.
0 comments

Straight Talk Wireless - Took out money and cut my phone off

1.7
Details
Y’all are worst phone ever . I was promised that I would get my49.99 back in my account . Since it got take out by mistake and then I try call fix it y’all cut my phone off so I want my money back
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Author
Location
Atlanta, Georgia
Service
Straight Talk Wireless Customer Care
Reason of review
Problems with payment
Review #1275742 is a subjective opinion of poster.
1 comment
1.7
Details
Phone broke so had to get was told I had get strait talk phone so I did and it was junk so I lose my card agian find a sim so now they want me to buy a sim for 1dollar and 6 bucks shipping and it be there in 5 days got one and strait talk wouldn't even reimburse me the...
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MariaST
Straight Talk Wireless Verified Representative
#1494942

Hi flawlessminkewhale. This is Maria from Straight Talk Wireless. Please accept our sincere apology for the inconvenience you have gone through. This is definitely not the exp...

Author
Location
Atlanta, Georgia
Service
Straight Talk Wireless Customer Care
Reason of review
Order processing issue
Review #1273667 is a subjective opinion of poster.
0 comments

Straight Talk Wireless - Dispicable customer service

I recently refilled my service plan and my data has not reset. After 2.5 hours and 8 phone calls still has not reset. Next time spend the extra money and hire monkeys. They would do a better job than the idiots working there.
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Author
Service
Straight Talk Wireless Customer Care
Reason of review
Problems with payment
Review #1271513 is a subjective opinion of poster.
0 comments
I was charge 49.05 for june i have no phone number never never have aoto fill with this co i will never deal with this co again in fact iam going to file a complain to the fcc
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Author
Service
Straight Talk Wireless Customer Care
Reason of review
Problems with payment
Review #1270928 is a subjective opinion of poster.
1 comment
Call Straight Talk wireless to see how to get my phone replaced due to many problems with it and being it was under factory warranty. Service tech was very arrogant and ignorant made some comments concerning my family which totally blew me away. Of course my response...
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MariaST
Straight Talk Wireless Verified Representative
#1482920

Hi. My name is Maria and I work with Straight Talk Wireless. Please accept our sincere apologies for the inconvenience and trouble you have been through. We can further take a...

Author
Location
Miami, Florida
Service
Straight Talk Wireless Customer Care
Reason of review
Bad quality
Review #1258078 is a subjective opinion of poster.
0 comments

Straight Talk Wireless - Horrible customer service

1.4
Details
Finally got a new phone because the one i bought from them was broke. Being i didnt have a phone to call them they wouldnt give me my 7 days back after being on hold for 30 minutes. Not how you keep customers.
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Author
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
Review #1241088 is a subjective opinion of poster.
1 comment
1.7
Details
I just spent 3 hours on the phone with Straighttalk. I have a screenshot of the time (as it was my computer phone) to prove it. The last hour was with the so called "Head office" in Miami.. which I got through to after being on the phone for almost 2 hours. Finally the...
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MariaST
Straight Talk Wireless Verified Representative
#1437442

This is Christian from Straight Talk Wireless. We apologize for the trouble. Allow us to assist you further and gather the information. Please chat with us using this link htt...

Author
Service
Straight Talk Wireless Customer Care
Cons
  • Inflexibility
  • How long customer service takes
  • Using people who cannot understand what i say
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1197100 is a subjective opinion of poster.
0 comments

Straight Talk Wireless - Bad service

I’ve been a customer for 7 years never had a complaint til now the company deactivated my SIM card without checking if it was active put me out of business for 4 days
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Author
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
Review #1177660 is a subjective opinion of poster.