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I buy my groceries online from Walmart and I guess that's how Straight Talk got my debit card information. They have pulled $57.21 out of my account and I don't have an account with them. I called Straight Talk and they said I had to contact my bank and have them...
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2 comments
MariaST
#1557962

Hi MarkedGreatWhiteShark811. This is Maria from Straight Talk Wireless.

We apologize for the inconvenience we have caused you. Please send us a message through this chat link http://bit.ly/2CuBvXO so we can further investigate this matter and provide the best possible resolution. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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Review
#1289936 Review #1289936 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
fraud
Loss
$57
Preferred solution
Full refund

Took out money and cut my phone off | Straight Talk Wireless in Atlanta, Georgia

1.7
Details
Y’all are worst phone ever . I was promised that I would get my49.99 back in my account . Since it got take out by mistake and then I try call fix it y’all cut my phone off so I want my money back
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Review
#1275742 Review #1275742 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Problems with payment
1.7
Details
Phone broke so had to get was told I had get strait talk phone so I did and it was junk so I lose my card agian find a sim so now they want me to buy a sim for 1dollar and 6 bucks shipping and it be there in 5 days got one and strait talk wouldn't even reimburse me the...
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1 comment
MariaST
#1494942

Hi flawlessminkewhale. This is Maria from Straight Talk Wireless.

Please accept our sincere apology for the inconvenience you have gone through. This is definitely not the experience that we want you to have, and we would be glad to work with you to get this problem resolved. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1273667 Review #1273667 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Order processing issue

Dispicable customer service | Straight Talk Wireless

I recently refilled my service plan and my data has not reset. After 2.5 hours and 8 phone calls still has not reset. Next time spend the extra money and hire monkeys. They would do a better job than the idiots working there.
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Review
#1271513 Review #1271513 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Problems with payment

Update by user Jul 03, 2018

I never heard from the company even after contacting the the head office. Just take your money they do to care i do not know what else to do Even phone call will not be return

Original review posted by user Jun 03, 2018

I was charge 49.05 for june i have no phone number never never have aoto fill with this co i will never deal with this co again in fact iam going to file a complain to the fcc
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Review
#1270928 Review #1270928 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Problems with payment
Call Straight Talk wireless to see how to get my phone replaced due to many problems with it and being it was under factory warranty. Service tech was very arrogant and ignorant made some comments concerning my family which totally blew me away. Of course my response...
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1 comment
MariaST
#1482920

Hi. My name is Maria and I work with Straight Talk Wireless.

Please accept our sincere apologies for the inconvenience and trouble you have been through. We can further take a look on this matter so we can provide a concrete resolution. You can contact us via chat at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.Type your message here

Review
#1258078 Review #1258078 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Bad quality

Horrible customer service | Straight Talk Wireless

1.4
Details
Finally got a new phone because the one i bought from them was broke. Being i didnt have a phone to call them they wouldnt give me my 7 days back after being on hold for 30 minutes. Not how you keep customers.
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Review
#1241088 Review #1241088 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
1.7
Details
I just spent 3 hours on the phone with Straighttalk. I have a screenshot of the time (as it was my computer phone) to prove it. The last hour was with the so called "Head office" in Miami.. which I got through to after being on the phone for almost 2 hours. Finally the...
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1 comment
MariaST
#1437442

This is Christian from Straight Talk Wireless. We apologize for the trouble.

Allow us to assist you further and gather the information. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1197100 Review #1197100 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Cons
  • Using people who cannot understand what i say
  • How rude they are
  • How long customer service takes
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Bad service | Straight Talk Wireless

I’ve been a customer for 7 years never had a complaint til now the company deactivated my SIM card without checking if it was active put me out of business for 4 days
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Review
#1177660 Review #1177660 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
1.1
Details
I had been with StraightTalk for several years, but for the last year my service had declined to the point I could not make or receive a phone call unless I went outside my house. People with different services could use their phones, but mine would not make...
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5 comments
MariaST
#1410369

Hi. I’m Maria from Straight Talk Wireless.

I'm sorry for the inconvenience that you've experienced. Let me help you in resolving that billing issue.

Let us further check your account. To resolve the problem, please send us an email with your account information to straighttalk@fb-tracfone.com.

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Review
#1155732 Review #1155732 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Phone and service plan
Reason of review
Poor customer service
Loss
$99
Preferred solution
Full refund
Tags
  • Horrible Customer Care
  • Poor Service
  • Poor Product Quality