Seller: Straight Talk Wireless Product: Straight Talk Wireless Customer Care Clear all filters (0 of 131 reviews match)
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Call Straight Talk wireless to see how to get my phone replaced due to many problems with it and being it was under factory warranty. Service tech was very arrogant and ignorant made some comments concerning my family which totally blew me away. Of course my response...
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1 comment
MariaST
#1482920

Hi. My name is Maria and I work with Straight Talk Wireless.

Please accept our sincere apologies for the inconvenience and trouble you have been through. We can further take a look on this matter so we can provide a concrete resolution. You can contact us via chat at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.Type your message here

Review
#1258078 Review #1258078 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Bad quality

Straight Talk Wireless - Horrible customer service

1.4
Details
Finally got a new phone because the one i bought from them was broke. Being i didnt have a phone to call them they wouldnt give me my 7 days back after being on hold for 30 minutes. Not how you keep customers.
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Review
#1241088 Review #1241088 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
1.7
Details
I just spent 3 hours on the phone with Straighttalk. I have a screenshot of the time (as it was my computer phone) to prove it. The last hour was with the so called "Head office" in Miami.. which I got through to after being on the phone for almost 2 hours. Finally the...
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1 comment
MariaST
#1437442

This is Christian from Straight Talk Wireless. We apologize for the trouble.

Allow us to assist you further and gather the information. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1197100 Review #1197100 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Cons
  • Using people who cannot understand what i say
  • Using people whose accent is so strong i cant understand them
  • Inflexibility
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Straight Talk Wireless - Bad service

I’ve been a customer for 7 years never had a complaint til now the company deactivated my SIM card without checking if it was active put me out of business for 4 days
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Review
#1177660 Review #1177660 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
1.1
Details
I had been with StraightTalk for several years, but for the last year my service had declined to the point I could not make or receive a phone call unless I went outside my house. People with different services could use their phones, but mine would not make...
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5 comments
MariaST
#1410369

Hi. I’m Maria from Straight Talk Wireless.

I'm sorry for the inconvenience that you've experienced. Let me help you in resolving that billing issue.

Let us further check your account. To resolve the problem, please send us an email with your account information to straighttalk@fb-tracfone.com.

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Review
#1155732 Review #1155732 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Phone and service plan
Reason of review
Poor customer service
Loss
$99
Preferred solution
Full refund
Tags
  • Horrible Customer Care
  • Poor Service
  • Poor Product Quality

Straight Talk Wireless - RIPPED OFF NO HELP FROM STRAIGHT TALK!!

3.9
Details
in short, i bought a stolen iphone 6 from a man on Offer Up for my sons 17th birthday. i have proof of it all, but when i explained the situation to Straight talk, they did nothing. Now i am out $260 and cant do anything with the phone except get on internet.
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Review
#1149403 Review #1149403 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
3.3
Details
Overseas call center is TOTALLY USELESS and a bunch of IDIOTS!!I was double billed back in September and numerous phone calls have been useless! The reps are hard to understand, clueless and rude! I thought DirecTV had the worse customer service, but ST is 100 times...
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3 comments
MariaST
#1405279

Hi. I’m Maria from Straight Talk Wireless.

I'm sorry for the inconvenience that you've experienced. Let me help you in resolving that billing issue.

Let us further check your account. To resolve the problem, please send us an email with your account information to straighttalk@fb-tracfone.com.

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Review
#1148575 Review #1148575 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Problems with payment

Straight Talk Wireless - Ooo how you get away with this

1.6
Details
Whack company. Rips people off by selling you “minutes” and “data” but then not providing services. I’ve tried calling and all I got was “nobody can help you, goodbye” yeah thanks straight talk. GOODBYE
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Review
#1147219 Review #1147219 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service

Straight Talk Wireless - Horrible customer service

They allowed someone to transfer my number to another device without my approval. No service for 8 consecutive days. Customer service reps couldn't fix problem. Canceled my service . Customer service reps are useless,rude and uncaring
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Review
#1146499 Review #1146499 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
1.0
Details
service I have with straight talk is att, my number was portered out to metro brokers for one of their customers.it was still active we have had it for over 20 years. no one called us to verify that we were transferring number. our privacy act was violated. when...
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1 comment
MariaST
#1397251

Hi. I’m Maria from Straight Talk Wireless.

I'm sorry for the inconvenience that you've experienced.

Let me help you in resolving that issue. To resolve the problem, please send us an email with your account information to straighttalk@fb-tracfone.com.

Review
#1138035 Review #1138035 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Cons
  • Poor
Reason of review
Poor customer service
Loss
$700
Preferred solution
Full refund
Tags
  • Poor Customer Care