Manufacturer: Straight Talk Wireless Category: Customer Care Clear all filters (37 of 37 reviews match)
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I ordered two sim cards for an unlocked phone.Fed -Ex was the carrier. They show up after waiting 4 days and put a door tag on my door while I and another family member, and dog were home. They did not bother to knock on the door, even though two cars are in the...
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Anonymous

Anonymous If you're not a potential new customer, you mean absolutely nothing to Straight Talk/Net10/TRACFONE. The only thing that matters to them is new money, and even then, if you ha...

MariaST

MariaST Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live age...

Tonight a straight talk rep fried my sim card due to lack of experience an I asked to be transfered to management management refuse to discuss the issue an put me on hold tell they closed
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Anonymous

Anonymous If you're not a potential new customer, you mean absolutely nothing to Straight Talk/Net10/TRACFONE. The only thing that matters to them is new money, and even then, if you ha...

MariaST

MariaST Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live age...

Straight Talk Wireless - Straight Talk (Tracfone, Net10) Ripped Me Off and Claims Inability to Unlock Phones!
Straight Talk Wireless - Straight Talk (Tracfone, Net10) Ripped Me Off and Claims Inability to Unlock Phones!
Straight Talk Wireless - Straight Talk (Tracfone, Net10) Ripped Me Off and Claims Inability to Unlock Phones!
Straight Talk Wireless - Straight Talk (Tracfone, Net10) Ripped Me Off and Claims Inability to Unlock Phones!
After several attempts to recoup losses from them ripping me off (Tried porting my number before end of service date (11-20-16), but Straight Talk (Tracfone, Net10) blocked the port), Straight Talk (Tracfone, Net10) tells me that the devices in my possession (The...
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Anonymous

Anonymous You missed a few brands under the Tracfone umbrella:TracfoneNet10 WirelessStraight Talk WirelessSIMPLE MobileTelcel SafeLink Wireless Page Plus Total Wireless ...And they're A...

MariaST

MariaST Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. You can contact us via chat at http://bit.ly/2gQCmUz?caseId=41023 for us to assist you with your concer...

2.3
I liked
  • Coverage
  • Price
I didn't like
  • Spitefulness
  • Thievery
  • Unreachable
#1003979

Straight Talk Wireless Customer Care Review

#988279
1.4
Poorest customer service ever Need to hire Americans.
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Straight Talk Wireless Customer Care Review

#924769
1.1
I recently had surgery and was out of work for 3 weeks so I brought a 30 dollar plan because I couldn't afford the 45 and I didn't know it wasn't compatible. I'm just getting back to work and get payed in a week and asked for a 7 day exstention they wouldn't do it.. I have to be without a phone for a week then I am going with another company
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Worst customer service depart in the world!!!Unuseable for IPhone. I've never had so much trouble spending money. Customer service is always an hour long nightmare. I have never been able to access my account online From month to month I have to convince them I am a...
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Anonymous

Anonymous If you're not a potential new customer, you mean absolutely nothing to Straight Talk/Net10/TRACFONE. The only thing that matters to them is new money, and even then, if you ha...

Anonymous

Anonymous Do not expect any satisfaction from straight talk. They will not be there when there are. Any problem . The government agencies can sue them but what you get is nothing, and ...

Didn't get to use all of my 5g data
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Anonymous

Anonymous The data is used up before the 30 day cycle is done. Then you are to suppose to get 2gs but there are many exceptions. No help can you get from the company. Do not buy unless...

MariaST

MariaST Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

1.0
I didn't like
  • There attitude
  • Inability to fix the problem
  • Given the runaround
#995174
I should have my posterior kicked for taking a one year plan with Straight Talk a few months back.Their customer service is horrendous. Last year I tried to connect blue tooth to a rented car from the airport and data over ran the buffer making phone calls impossible....
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Anonymous

Anonymous If you're not a potential new customer, you mean absolutely nothing to Straight Talk/Net10/TRACFONE. The only thing that matters to them is new money, and even then, if you ha...

MariaST

MariaST Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. If you need assistance, please send us an email with your account information to ST.CorpResolutionTeam@...

Rep,NO help with problems fixing my phone.. THIS company connections are AWFUL!! There phoned are terrible
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MariaST

MariaST Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

They have a revolving customer service line which always reverts back to the unlocking automated policy and if you do get to speak to an actually person they are rude and don't let you get to explain your situation.They just read from a piece of paper like a robot and...
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MariaST

MariaST Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. You can contact us via chat at http://bit.ly/2gQCmUz?caseId=41023 for us to assist you with your concer...

MariaST

MariaST Hi. I’m Matt from SafeLink Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to SL.CorpResolutionTeam@safeli...

2.9
I didn't like
  • Tech support
#984130
My $600 iphone 5 which i have owned since new at least 4 years is not "eligable" to be unlocked.I switched to t mobile as straittalk has the worst customer service i have ever experienced!... That is, IF you can ever actually get a real person. So if u choose...
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Anonymous

Anonymous If you're not a potential new customer, you mean absolutely nothing to Straight Talk/Net10/TRACFONE. The only thing that matters to them is new money, and even then, if you ha...

MariaST

MariaST Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. You can contact us via chat at http://bit.ly/2gQCmUz?caseId=41023 for us to assist you with your concer...

Straight talks customer service is the worst in the world...Go through another carrier... Phones are ok, and the plans are ok... But the customer service and how they treat there customers SUCKS!!!!! 100%!!! Talked to them and put on hold for 3-4 hours... They have ***...
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MariaST

MariaST Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. You can contact us via chat at http://bit.ly/2gQCmUz?caseId=41023 for us to assist you with your concer...