Product: Straight Talk Wireless Customer Care Clear all filters (0 of 124 reviews match)
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Ive bought two new straight talk phones to replace my old straight talk phones. Ive been told i cant use them. Take them back. If i could i would but you cant take back once you open them ive talk to two people whove been rude once i ask if she was still on the phone....
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MariaST
MariaST

Hi LoyalGiantSchnauzer. I'm Maria from Straight Talk Wireless. We apologize for the trouble this has caused you. What happened to you was unfortunate and we wish to make it ri...

Product
Straight Talk Wireless Customer Care
#1483929
I purchased a phone card, and it wasn't rung up correctly. I called Customer service SEVEN different times, only to constantly get the run around. When they finally answered, I was told to take it back to the store, get it re scanned, then call them back. For two hours...
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MariaST
MariaST

Hi FavoriteEdibleFrog888. This is Maria from Straight Talk Wireless. We do apologize for the inconvenience that you have experienced. We are determined to help you resolve you...

4.1
Product
Straight Talk Wireless Customer Care
I liked
  • It was cheaper
I didn't like
  • Customer service or lack of
#1471069

Straight Talk Wireless - Refused a refund

I went to cancel my service today. I didn't expect charges to come out until tomorrow because last month they were taken out on the 13th. Well the auto refill took out today on the 12th. When I called to get a refund for the charge they basically said sorry, no refunds! So now I'm out $48 for a service I'm not going to use. Free money for them I guess. Not happy with this customer service.
3.6
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Straight Talk Wireless Customer Care
#1469938

Straight Talk Wireless - Still pissed

They have not gave me anymore minutes. Their rude and they need backing up now Americans on the phone and not the Indians who wants to be vindictive
Product
Straight Talk Wireless Customer Care
#1462278
First off I called to have my number switched Felix did not listen too me transfered my wife's phone number to my brand new phone. Only reason I can think of is because I called using her number then he realized his mistake and pulled her number off which in turn...
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MariaST
MariaST

Hi BelligerentMeerkat. This is Maria from Straight Talk Wireless. I read your post and am sorry you’re having some problems. This is not how we want you to feel and experience...

2.8
Product
Straight Talk Wireless Customer Care
#1440304
I switched to Straight Talk Home because they advertise that you can call any number in the U.S. Every week we discover more numbers that won't accept our calls. The first 5 or 6 that wouldn't accept our calls, we said "oh well, we can just use our tracfone." When we...
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2.0
Product
Straight Talk Wireless Customer Care
I liked
  • Price would be good if st provided the advertised service
I didn't like
  • Customer service
  • Poor service quality
#1390670
That I’ve seen Straight Talk offer no assistance to the hurricane victims in Georgia and Florida is appalling. I’ve been in their shoes during Ike, Rita, and recently Harvey, and communication is key to survival. Verizon and a couple others stepped in during these...
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2.0
Product
Straight Talk Wireless Customer Care
#1390370
Straight talk sold me a phone that came with a built-in hot-spot feature and suspended my data saying I "violated" their terms and agreements by using the hot-spot feature that came with the phone they sold me. I had purchased the phone several months ago and had been...
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2.4
Product
Straight Talk Wireless Customer Care
I didn't like
  • Service is very poor very verry poor
  • Product or service quality
  • Representative arrogance
#1389880
Featured
Straight Talk Wireless - Charged 3 times in one month
Straight Talk Wireless - Charged 3 times in one month
October 1 I was charged 38.56. For my October monthly charge. October 5 I was charged again 37.46. October 10 Hurricane Michael happened so no towers were available to even use data. October 19 my sister purchased another 37.46 because my brother passed away and I...
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3.9
Product
Straight Talk Wireless Customer Care
I liked
  • Cell phone
I didn't like
  • Non-english speaking
  • Rude service
  • Lack of tech support
#1388113
Straight talk uses false advertising. They say the specs on the phone are better than they are. I called to get them to make it right and it is the worst customer service I have ever experienced! THIS COMPANY IS A SCAM! DO NOT BUY! I WILL NEVER DO BUSINESS WITH THIS...
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MariaST
MariaST

Hi FarGuineaPig483. This is Maria from Straight Talk Wireless. We are very sorry if you have encountered some issues with the device you've purchased from us. We also regret t...

MariaST
MariaST

Hi FarGuineaPig483. This is Maria from Straight Talk Wireless. We're sorry for the inconvenience that you've experienced. We can surely help you in resolving your issue. Pleas...

1.0
Product
Straight Talk Wireless Customer Care
#1385101