Product: Straight Talk Wireless Customer Care Clear all filters (0 of 76 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
My high speed data was cut from 4g to 2g because I went over my data limit. After contacting customer service and informed them that the reason I've been using so much data is because I live in Eastern North Carolina and power, TV and phones are out due to hurricane...
Read more
Anonymous
Kayla

So I guess straight talk is the only carrier NOT helping customers after hurricane Florence. Not surprising at all. I'm sure many customers like myself used all data during th...

Anonymous
Wanda

This company has done nothing for hurricane victims...my phone was not working....had very limited to no service....couldn't find out what was going on...had no power and no s...

4.0
Product
Straight Talk Wireless Customer Care
#1359367
Never had worst customer service in my entire life literally the guy could not speak hardly any English made no sense when I kept asking him and clearly proved we do not have a sales tax or a tax in our state and that I could go get a card across the street for $55...
Read more
MariaST
MariaST

Hi ScientificFerret144. This is Maria from Straight Talk Wireless. We are very sorry for the inconvenience you are going through. We never like hearing that our customers are ...

1.0
Product
Straight Talk Wireless Customer Care
#1341114
Dont ever use this company they r cheap and thats what u get! Their customer service sux they dont know *** about phones , their supervisor telling me that u cant check google or be online if u r talking on the phone lol and the other guy telling evrrytime u travel to...
Read more
MariaST
MariaST

Hi PurringCanaanDog166. I'm Maria from Straight Talk Wireless. We are sorry to hear that you are displeased with the product and service. Please click on this link http://bit....

1.1
Product
Straight Talk Wireless Customer Care
#1302965
Call Straight Talk wireless to see how to get my phone replaced due to many problems with it and being it was under factory warranty. Service tech was very arrogant and ignorant made some comments concerning my family which totally blew me away. Of course my response...
Read more
MariaST
MariaST

Hi. My name is Maria and I work with Straight Talk Wireless. Please accept our sincere apologies for the inconvenience and trouble you have been through. We can further take a...

Product
Straight Talk Wireless Customer Care
#1258078
Show

Straight Talk Wireless - Horrible customer service

Finally got a new phone because the one i bought from them was broke. Being i didnt have a phone to call them they wouldnt give me my 7 days back after being on hold for 30 minutes. Not how you keep customers.
1.4
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Straight Talk Wireless Customer Care
#1241088
I just spent 3 hours on the phone with Straighttalk. I have a screenshot of the time (as it was my computer phone) to prove it. The last hour was with the so called "Head office" in Miami.. which I got through to after being on the phone for almost 2 hours. Finally the...
Read more
MariaST
MariaST

This is Christian from Straight Talk Wireless. We apologize for the trouble. Allow us to assist you further and gather the information. Please chat with us using this link htt...

1.7
Product
Straight Talk Wireless Customer Care
I didn't like
  • How long customer service takes
  • Using people whose accent is so strong i cant understand them
  • Using people who cannot understand what i say
#1197100
Show

Straight Talk Wireless - Bad service

I’ve been a customer for 7 years never had a complaint til now the company deactivated my SIM card without checking if it was active put me out of business for 4 days
Product
Straight Talk Wireless Customer Care
#1177660
Overseas call center is TOTALLY USELESS and a bunch of IDIOTS!!I was double billed back in September and numerous phone calls have been useless! The reps are hard to understand, clueless and rude! I thought DirecTV had the worse customer service, but ST is 100 times...
Read more
MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. I'm sorry for the inconvenience that you've experienced. Let me help you in resolving that billing issue. Let us further check your ...

3.3
Product
Straight Talk Wireless Customer Care
#1148575
Show

Straight Talk Wireless - Ooo how you get away with this

Whack company. Rips people off by selling you “minutes” and “data” but then not providing services. I’ve tried calling and all I got was “nobody can help you, goodbye” yeah thanks straight talk. GOODBYE
1.6
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Straight Talk Wireless Customer Care
#1147219
Show

Straight Talk Wireless - Horrible customer service

They allowed someone to transfer my number to another device without my approval. No service for 8 consecutive days. Customer service reps couldn't fix problem. Canceled my service . Customer service reps are useless,rude and uncaring
Product
Straight Talk Wireless Customer Care
#1146499