Product: Straight Talk Wireless Customer Care Clear all filters (127 of 127 reviews match)
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5 comments
1.4
Details
I had issues with my phone yesterday, I could not send or receive phone calls or text messages (of course, my monthly payment plan had just been taken out the day before) and they did the same thing to try to resolve it 5 or 6 times even though they had it on record...
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MariaST
Straight Talk Wireless Verified Representative
#1695211

Hi AnnoyingElk115. I'm Maria from Straight Talk Wireless. I noticed your post, and I'm sorry that you are having some problems. We would like to discuss the details of the iss...

Author
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
Loss
$100
Preferred solution
Deliver product or service ordered
Review #1546319 is a subjective opinion of poster.
2 comments
I would give a zero if possible. StraightTalk Corporate absolutely disgusts me. I have had my phone and service for about 3 years. Various people had said they left a voicemail message for me but there wasn't anything there. As far as I knew, I had a working voicemail....
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MariaST
Straight Talk Wireless Verified Representative
#1693945

Hi classicrun. This is MariaST from Straight Talk Wireless. We apologize for the inconvenience we have caused you. Please chat with us at http://bit.ly/2CuBvXO so we can furth...

Author
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
Preferred solution
Price reduction
Review #1507339 is a subjective opinion of poster.
1 comment
This company is a joke. Less then poor customer service. I am trying to get a refund for months over being overcharged. Its a joke because I call the number and they say theres no one to assist me to call back. This was their "Refund" number. Why am I tracking them...
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MariaST
Straight Talk Wireless Verified Representative
#1671445

Hi. I'm Maria from Straight Talk Wireless. We are sorry to hear that you are having some problems. Allow us to help you with your refund request. To better assist you with thi...

Author
Service
Straight Talk Wireless Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Review #1506973 is a subjective opinion of poster.
1 comment
Ive bought two new straight talk phones to replace my old straight talk phones. Ive been told i cant use them. Take them back. If i could i would but you cant take back once you open them ive talk to two people whove been rude once i ask if she was still on the phone....
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MariaST
Straight Talk Wireless Verified Representative
#1653817

Hi LoyalGiantSchnauzer. I'm Maria from Straight Talk Wireless. We apologize for the trouble this has caused you. What happened to you was unfortunate and we wish to make it ri...

Author
Service
Straight Talk Wireless Customer Care
Review #1483929 is a subjective opinion of poster.
1 comment
4.1
Details
I purchased a phone card, and it wasn't rung up correctly. I called Customer service SEVEN different times, only to constantly get the run around. When they finally answered, I was told to take it back to the store, get it re scanned, then call them back. For two hours...
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MariaST
Straight Talk Wireless Verified Representative
#1648917

Hi FavoriteEdibleFrog888. This is Maria from Straight Talk Wireless. We do apologize for the inconvenience that you have experienced. We are determined to help you resolve you...

Author
Service
Straight Talk Wireless Customer Care
Pros
  • It was cheaper
Cons
  • Customer service or lack of
Reason of review
Poor customer service
Loss
$30
Preferred solution
Deliver product or service ordered
Review #1471069 is a subjective opinion of poster.
2 comments
3.6
Details
I went to cancel my service today. I didn't expect charges to come out until tomorrow because last month they were taken out on the 13th. Well the auto refill took out today on the 12th. When I called to get a refund for the charge they basically said sorry, no...
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MariaST
Straight Talk Wireless Verified Representative
#1691306

Hi, FlawlessRaven. I'm Maria from Straight Talk. We would like to apologize for any inconvenience that you've experienced with our service. For us to serve you better in the f...

Author
Service
Straight Talk Wireless Customer Care
Review #1469938 is a subjective opinion of poster.
2 comments
They have not gave me anymore minutes. Their rude and they need backing up now Americans on the phone and not the Indians who wants to be vindictive
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MariaST
Straight Talk Wireless Verified Representative
#1691307

Hi,PissedConsumer1462278. I'm Maria from Straight Talk. We apologize for any inconvenience that our service has caused you. To help us serve you better in the future, please f...

Author
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
Review #1462278 is a subjective opinion of poster.
1 comment
2.8
Details
First off I called to have my number switched Felix did not listen too me transfered my wife's phone number to my brand new phone. Only reason I can think of is because I called using her number then he realized his mistake and pulled her number off which in turn...
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MariaST
Straight Talk Wireless Verified Representative
#1626368

Hi BelligerentMeerkat. This is Maria from Straight Talk Wireless. I read your post and am sorry you’re having some problems. This is not how we want you to feel and experience...

Author
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
Review #1440304 is a subjective opinion of poster.
0 comments
2.0
Details
I switched to Straight Talk Home because they advertise that you can call any number in the U.S. Every week we discover more numbers that won't accept our calls. The first 5 or 6 that wouldn't accept our calls, we said "oh well, we can just use our tracfone." When we...
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Author
Service
Straight Talk Wireless Customer Care
Pros
  • Price would be good if st provided the advertised service
Cons
  • Poor service quality
  • Customer service
Reason of review
Not as described
Preferred solution
I want to be able to call any number in U.S. as advertised by Straight Talk
Review #1390670 is a subjective opinion of poster.
0 comments
2.0
Details
That I’ve seen Straight Talk offer no assistance to the hurricane victims in Georgia and Florida is appalling. I’ve been in their shoes during Ike, Rita, and recently Harvey, and communication is key to survival. Verizon and a couple others stepped in during these...
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Author
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
Review #1390370 is a subjective opinion of poster.