Product: Straight Talk Wireless Customer Care Clear all filters (0 of 119 reviews match)
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I switched to Straight Talk Home because they advertise that you can call any number in the U.S. Every week we discover more numbers that won't accept our calls. The first 5 or 6 that wouldn't accept our calls, we said "oh well, we can just use our tracfone." When we...
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2.0
Product
Straight Talk Wireless Customer Care
I liked
  • Price would be good if st provided the advertised service
I didn't like
  • Customer service
  • Poor service quality
#1390670
That I’ve seen Straight Talk offer no assistance to the hurricane victims in Georgia and Florida is appalling. I’ve been in their shoes during Ike, Rita, and recently Harvey, and communication is key to survival. Verizon and a couple others stepped in during these...
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2.0
Product
Straight Talk Wireless Customer Care
#1390370
Straight talk sold me a phone that came with a built-in hot-spot feature and suspended my data saying I "violated" their terms and agreements by using the hot-spot feature that came with the phone they sold me. I had purchased the phone several months ago and had been...
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2.4
Product
Straight Talk Wireless Customer Care
I didn't like
  • Service is very poor very verry poor
  • Product or service quality
  • Representative arrogance
#1389880
Featured
Straight Talk Wireless - Charged 3 times in one month
Straight Talk Wireless - Charged 3 times in one month
October 1 I was charged 38.56. For my October monthly charge. October 5 I was charged again 37.46. October 10 Hurricane Michael happened so no towers were available to even use data. October 19 my sister purchased another 37.46 because my brother passed away and I...
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3.9
Product
Straight Talk Wireless Customer Care
I liked
  • Cell phone
I didn't like
  • Employee knowledge
  • Rude service
  • Language issues
#1388113
Straight talk uses false advertising. They say the specs on the phone are better than they are. I called to get them to make it right and it is the worst customer service I have ever experienced! THIS COMPANY IS A SCAM! DO NOT BUY! I WILL NEVER DO BUSINESS WITH THIS...
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MariaST
MariaST

Hi FarGuineaPig483. This is Maria from Straight Talk Wireless. We are very sorry if you have encountered some issues with the device you've purchased from us. We also regret t...

MariaST
MariaST

Hi FarGuineaPig483. This is Maria from Straight Talk Wireless. We're sorry for the inconvenience that you've experienced. We can surely help you in resolving your issue. Pleas...

1.0
Product
Straight Talk Wireless Customer Care
#1385101
We don't call a lot of people. We though we'd save money with Straight Talk. I can call my son in Maui. We've come across 5 numbers locally that we can't call. Yesterday we discovered that we can't call the New York State Police. Unacceptable. I called ST customer...
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MariaST
MariaST

Hi CarefulSwallowtail. This is Maria from Straight Talk Wirelesss. I read your post and am sorry you’re having some problems. We are determined to help you in resolving this i...

MariaST
MariaST

Hi CarefulSwallowtail. This is Maria from Straight Talk Wireless. We do apologize for the inconvenience that you've experienced with our customer service. Allow us to resolve ...

Product
Straight Talk Wireless Customer Care
#1384376
I have been going back and forth with Straight talk and smart pay trying to understand why I started a lease for a Note 9 with and unlimited plan yesterday 09/15/2018 and was told that I have to wait 3 days before my phone can be sent to me. Smart pay directs me to...
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MariaST
MariaST

Hi. This is Maria from Straight Talk Wireless. I read your post and am sorry you’re having some problems upon purchasing our device. We are determined to help you in resolving...

Product
Straight Talk Wireless Customer Care
#1383531
I got on live chat 10-15-2018 bout my phone not staying charged twice and last time a supervisor was supposedly on there i was cut off both times in the middle of typing. They made a replacement ticket but i was supposed to send this phone back and then i would get a...
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MariaST
MariaST

Hi WeirdSeaOtter. This is Maria from Straight Talk Wireless. I read your post and am sorry you’re having some problems. We are determined to help you in resolving this issue. ...

Anonymous
Wierdseaotter

Straight talk Trac Phone and LG wont replace phone unless i send this one in first its impossible ill never buy these products again. If i had a basic phone they would send me...

2.4
Product
Straight Talk Wireless Customer Care
#1383027
Reward program offered,Oct 14,2018, typed and all information call customer service she informed me that I had the wrong email address about 20 minutes on the phone have end up calling back after I hung up with them and try to enter it again and still wouldn't let me...
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MariaST
MariaST

Hi Valued Customer. This is Maria from Straight Talk Wireless. We apologize for the inconvenience we have caused you. Please send us a message through this chat link http://bi...

Product
Straight Talk Wireless Customer Care
#1381402
I have had the absolute worst experience with your Straight Talk Customer service. I am absolutely appalled and you should be embarrassed for the way this company handles customers issues. I have spent several hours total with your customer service and was told that my...
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MariaST
MariaST

Hi SophisticatedLynx247. This is Maria from Straight Talk Wireless. We are very sorry for the inconvenience you are going through. We understand where you are coming from and ...

1.3
Product
Straight Talk Wireless Customer Care
I liked
  • Prices of their plans
I didn't like
  • Customer serive and refund issues
  • Language issues
  • Transferred numerous times
#1380407