Manufacturer: Straight Talk Wireless Category: Customer Care Clear all filters (57 of 57 reviews match)
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I thought this type of terrible customer service was a myth but wow after today I completely regret ever purchasing anything from straight talk wireless and would rather pay 3x the amount for Verizon just to never have to deal with that again. DO NOT GET ANYTHING FROM...
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MariaST
MariaST

Hi. Im Maria from Straight Talk Wireless. Im sorry for the inconvenience that you have experienced. Let us further check your account. We can surely provide the best resolutio...

Product
Straight Talk Wireless Customer Care
#1087474
On July 3 2017 I signed into my straight talk account and unenrolled in autopay.Five days later I get an overdraft notice from my bank. Straight talk charged me as if I was still enrolled in autopay. I signed into the account and see I'm not enrolled so I called...
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MariaST
MariaST

Hi. Im Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to straighttalk@fb-tracfon...

2.0
Product
Straight Talk Wireless Customer Care
#1071739
Straight Talk Wireless - Best at Being the Worst Customer Service
I would like to start off by saying that I originally was satisfied with their service.However, the phone options were less than desirable, down right worthless in regards to the phone I purchased. After a couple months when my phone with 32 GB card purchase was...
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MariaST
MariaST

Hi. I'm Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve this issue, please contact us via chat at http://bit.ly/2gQCmUz?caseId= and we will be glad ...

2.2
Product
Straight Talk Wireless Customer Care
I liked
  • Monthly cost was good
I didn't like
  • I was overcharged given the run around and lied to by employee
#1033154

Straight Talk Wireless - Sorry

#1065459
1.7
The customer service people are Very rude. Straight talk service were I am is ok but straight talk is NOT worth it when you can not get good customer service and can barely speak any English at all. Don't do business in the us if you can not get better people and that speaks English. Will find another provider been with straight talk over 4 years. Sorry sorry company.
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Straight Talk Wireless Customer Care Review

#988279
1.4
Poorest customer service ever Need to hire Americans.
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Straight Talk Wireless Customer Care Review

#924769
1.1
I recently had surgery and was out of work for 3 weeks so I brought a 30 dollar plan because I couldn't afford the 45 and I didn't know it wasn't compatible. I'm just getting back to work and get payed in a week and asked for a 7 day exstention they wouldn't do it.. I have to be without a phone for a week then I am going with another company
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Straight Talk Wireless Customer Care Review

#519842
I hate the customer service of straight talk wireless they don't give a *** about their customers they just keep screwing u every way they can I'll sue them one day because they don't care about us people they r based out a county that is not even base in the USA they don't care if they screw u all they want is money!!!!!!!!!!! I'm a us vetren and deserve more than these *** holes r giving me
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I bought a packet at Walmart.There was no sprint SIM card so when I called they said no problem that they would send me one out I should receive it within 5 days. I waited no SIM card. I called back after 5 days they said the person who wrote my ticket out never put in...
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MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. We’re sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live age...

Product
Straight Talk Wireless Customer Care
#1032537
I dont like straight talk at all they lyars they take your money an when you wanna talk to a manager they say there the manager but theres somebody higher than them so they put another employee on the phone actin like there manager an some times you be on hold for...
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MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live age...

1.0
Product
Straight Talk Wireless Customer Care
#1031214
Terribke company it is worse than comcast when talking to them they are not able to answer questions help you and when they tell you they will escalate it and simeone will contact you within 48 hours it will never happen. Their 45 dollar plan is 50 so their advertising...
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MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live age...

1.0
Product
Straight Talk Wireless Customer Care
#1030122
i have never had such horrible customer service than i have with straight talk!This compony is so unprofessional i can't believe they have not been sued more times than they already have.the straight talk representatives wii straight up lie to you and tell yo that they...
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Anonymous
Anonymous

They don't REALLY care that you have a problem with their service. Once they have your money, they couldn't care less about any issues you may have. These crooks have been rip...

MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live age...

Product
Straight Talk Wireless Customer Care
I didn't like
  • Umprofessional liars
#1028184
My daughter phone was turn on they turn the phone off and gave her number to another customer want me to get another whole number and services they have lost they freaking mind getting new service they list a loyal customer
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Anonymous
Anonymous

They don't REALLY care that you have a problem with their service.Once they have your money, they couldn't care less about any issues you may have.These crooks have been rippi...

MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live age...

5.0
Product
Straight Talk Wireless Customer Care
#1027690
I ordered two sim cards for an unlocked phone.Fed -Ex was the carrier. They show up after waiting 4 days and put a door tag on my door while I and another family member, and dog were home. They did not bother to knock on the door, even though two cars are in the...
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Anonymous
Anonymous

If you're not a potential new customer, you mean absolutely nothing to Straight Talk/Net10/TRACFONE. The only thing that matters to them is new money, and even then, if you ha...

MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live age...

Product
Straight Talk Wireless Customer Care
#1008876
Tonight a straight talk rep fried my sim card due to lack of experience an I asked to be transfered to management management refuse to discuss the issue an put me on hold tell they closed
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Anonymous
Anonymous

If you're not a potential new customer, you mean absolutely nothing to Straight Talk/Net10/TRACFONE. The only thing that matters to them is new money, and even then, if you ha...

MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live age...

Product
Straight Talk Wireless Customer Care
#1006354