Manufacturer: Straight Talk Wireless Category: Customer Care Clear all filters (29 of 29 reviews match)
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Worst customer service depart in the world!!!Unuseable for IPhone. I've never had so much trouble spending money. Customer service is always an hour long nightmare. I have never been able to access my account online From month to month I have to convince them I am a customer and that I know my father's name. It's ridiculous when your answer the security question, "What is your father's name?" with your father's name your are told, "That is...
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Anonymous

Anonymous If you're not a potential new customer, you mean absolutely nothing to Straight Talk/Net10/TRACFONE. The only thing that matters to them is new money, and even then, if you ha...

Anonymous

Anonymous Do not expect any satisfaction from straight talk. They will not be there when there are. Any problem . The government agencies can sue them but what you get is nothing, and ...

Didn't get to use all of my 5g data
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Anonymous

Anonymous The data is used up before the 30 day cycle is done. Then you are to suppose to get 2gs but there are many exceptions. No help can you get from the company. Do not buy unless...

MariaST

MariaST Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

1.0
I didn't like
  • There attitude
  • Language issues with customer service
  • Inability to fix the problem
#995174
I should have my posterior kicked for taking a one year plan with Straight Talk a few months back.Their customer service is horrendous. Last year I tried to connect blue tooth to a rented car from the airport and data over ran the buffer making phone calls impossible. ST had me do a hard reset in which I lost all my contacts and the phone still did not work. I fixed the phone myself the next day after researching the internet. I recently...
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Anonymous

Anonymous If you're not a potential new customer, you mean absolutely nothing to Straight Talk/Net10/TRACFONE. The only thing that matters to them is new money, and even then, if you ha...

MariaST

MariaST Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. If you need assistance, please send us an email with your account information to ST.CorpResolutionTeam@...

Straight Talk Wireless Customer Care Review

#988279
1.4
Poorest customer service ever Need to hire Americans.
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Straight Talk Wireless Customer Care Review

#924769
1.1
I recently had surgery and was out of work for 3 weeks so I brought a 30 dollar plan because I couldn't afford the 45 and I didn't know it wasn't compatible. I'm just getting back to work and get payed in a week and asked for a 7 day exstention they wouldn't do it.. I have to be without a phone for a week then I am going with another company
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Rep,NO help with problems fixing my phone.. THIS company connections are AWFUL!! There phoned are terrible
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MariaST

MariaST Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

They have a revolving customer service line which always reverts back to the unlocking automated policy and if you do get to speak to an actually person they are rude and don't let you get to explain your situation.They just read from a piece of paper like a robot and they don't have any names or employee id numbers that you can request and when you try to explain something to them they say i am going to have to end this call if you won't listen...
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MariaST

MariaST Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. You can contact us via chat at http://bit.ly/2gQCmUz?caseId=41023 for us to assist you with your concer...

MariaST

MariaST Hi. I’m Matt from SafeLink Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to SL.CorpResolutionTeam@safeli...

2.9
I didn't like
  • Tech support
#984130
My $600 iphone 5 which i have owned since new at least 4 years is not "eligable" to be unlocked.I switched to t mobile as straittalk has the worst customer service i have ever experienced!... That is, IF you can ever actually get a real person. So if u choose straittalk, DO NOT BUY AN EXPENSIVE PHONE! ...Because when u leave straitalk (which u will) u will only have an expensive paperweight.
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Anonymous

Anonymous If you're not a potential new customer, you mean absolutely nothing to Straight Talk/Net10/TRACFONE. The only thing that matters to them is new money, and even then, if you ha...

MariaST

MariaST Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. You can contact us via chat at http://bit.ly/2gQCmUz?caseId=41023 for us to assist you with your concer...

Straight talks customer service is the worst in the world...Go through another carrier... Phones are ok, and the plans are ok... But the customer service and how they treat there customers SUCKS!!!!! 100%!!! Talked to them and put on hold for 3-4 hours... They have *** people working for them.. All from different countries and they are just *** people that dont know what there doing... Straight talk are complete cheap skates.. Was not...
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MariaST

MariaST Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. You can contact us via chat at http://bit.ly/2gQCmUz?caseId=41023 for us to assist you with your concer...

I disputed these charges with my bank , which straight talk told me to do, then they cut both of my phones off and told me to go to Walmart and buy a 45.oo card , call them back with the pin ,and they cut my phone on for one day and disconnected it the next day.I called them and they wanted me to send 3 payments I disputed. They were rude and everyone I talk to told me something different. still no service I paid for. they are a rip of and I'm...
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MariaST

MariaST Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. You can contact us via chat at http://bit.ly/2gQCmUz?caseId=41023 for us to assist you with your concer...

After talking to three people I was informed I have to live with anothers name as my caller ID copy of my chat Unfortunately, the caller ID feature cannot be personalized with your name.We are a prepaid phone company and the numbers provided are recycled. When calling someone with caller ID, your cell phone number or Wireless Caller will be displayed on their caller ID. If the person you are calling has stored your number and named, only then it...
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MariaST

MariaST Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

I have been ST customer for over 8 years.They have gone to *** in a handbasket (as my granny would say). I ordered a new phone, and this a new sim card. They sent me wrong card, that was 14 days ago. New sim card was wrong, got phone service, not data. I called back 2 days later, on the phone with them for over 3 hours. Long story short, oh sorry we sent wrong card. I told them over and over mine was a GSM Unlocked phone. They said new sim be...
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1.0
I didn't like
  • Unprofessionalism
  • Representativ
  • Rude know it all reps
#974155