Product: Straight Talk Wireless Customer Care Clear all filters (70 of 70 reviews match)
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Straight Talk Wireless - Bad service

I’ve been a customer for 7 years never had a complaint til now the company deactivated my SIM card without checking if it was active put me out of business for 4 days
Product
Straight Talk Wireless Customer Care
#1177660
Overseas call center is TOTALLY USELESS and a bunch of IDIOTS!!I was double billed back in September and numerous phone calls have been useless! The reps are hard to understand, clueless and rude! I thought DirecTV had the worse customer service, but ST is 100 times...
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MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. I'm sorry for the inconvenience that you've experienced. Let me help you in resolving that billing issue. Let us further check your ...

3.3
Product
Straight Talk Wireless Customer Care
#1148575
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Straight Talk Wireless - Ooo how you get away with this

Whack company. Rips people off by selling you “minutes” and “data” but then not providing services. I’ve tried calling and all I got was “nobody can help you, goodbye” yeah thanks straight talk. GOODBYE
1.6
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
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Product
Straight Talk Wireless Customer Care
#1147219
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Straight Talk Wireless - Horrible customer service

They allowed someone to transfer my number to another device without my approval. No service for 8 consecutive days. Customer service reps couldn't fix problem. Canceled my service . Customer service reps are useless,rude and uncaring
Product
Straight Talk Wireless Customer Care
#1146499
service I have with straight talk is att, my number was portered out to metro brokers for one of their customers.it was still active we have had it for over 20 years. no one called us to verify that we were transferring number. our privacy act was violated. when...
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MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. I'm sorry for the inconvenience that you've experienced. Let me help you in resolving that issue. To resolve the problem, please sen...

1.0
Product
Straight Talk Wireless Customer Care
I didn't like
  • Poor
#1138035
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Straight Talk Wireless - Customer service

This is a recurring problem that I have experienced. Indian accented customer service agents (by phone) at Straight Talk and Home Depot would put me on hold for ever. I would leave the speakerphone on and hear background conversations. After thirty minutes or so, I realized I was duped at hang up. Happened five times -- this is a cultural cancer.
3.4
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Straight Talk Wireless Customer Care
#1129429
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Straight Talk Wireless - Unhappy

My data runs so slow after i top up...and its not fair...i dont think yall are worth 45 a month....still waiting on custsrv to contact me...i should be reinversed or something....if cant compensate or whatever...then i think i will check on other companies
Product
Straight Talk Wireless Customer Care
#1114945
I have contacted safelink wireless about a big problem with my phone and was only then informed that my plan had been cancelled due to me supposely not making a monthly call.i was told i would have to reapply sending all my documents in to them to see if u i qualafied...
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Anonymous
Cool at 2015

I am verry upset at straight talk.We received at least 25 calls that we never made ! Those calls were called back because those calls showed up as we called them. ..We didn't ...

MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I’m sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. Let us check on your account so we can...

Product
Straight Talk Wireless Customer Care
#1106475
This is the fourth week without a phone,I was called sat.9=16 & was told to call a 800# mon.9-18 to get a tracking # for the return of a new black box,& they WILL OVER NIGHT IT,I called & was on hold over 17 min.On a phone I pay min.onI have wasted over 180 min on...
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MariaST
MariaST

Hi. I'm Maria from Straight Talk Wireless. We're sorry for the inconvenience that you've experienced. Let us help you in resolving your issue. Please send us an email with you...

Product
Straight Talk Wireless Customer Care
I liked
  • Good until you need help
I didn't like
  • Worst customer service ever
#1102239
My phone went out 2 days befor Harvey,I was told they would send me a label to return the black box,10 days later I recived it .It went by fedex 6 day to deliver it.I was told that when they recived the old one they would overnight the new one.They recived it on 9-14.I...
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MariaST
MariaST

Hi. I'm Maria from Straight Talk Wireless. We're sorry for the inconvenience that you've experienced. Let us help you in resolving your issue. Please send us an email with you...

1.0
Product
Straight Talk Wireless Customer Care
I liked
  • Until i need them good
  • Monthly cost was good
I didn't like
  • Non-english speaking
  • Customer service or lack of
#1101597