1.0
Details
Make it stop - Straight Talk Wireless
Last month I paid online and enrolled for automatic refill, at least that's what was supposed to happen. The next day my phone wasn't working. I had to use someone else's phone to call the customer service center. The first person I talked to said they didn't receive...
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1 comment
MariaST
#1765313

Hi FastToucan780. This is Maria from Straight Talk Wireless.

We sincerely apologize for all the trouble that you encountered with our dealership. It was definitely not the experience we wanted you to have. We'd like to speak with you again to fully investigate what happened and straighten things out. Kindly chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. We look forward to speaking and working with you towards earning back your trust.

Review
#1686683 Review #1686683 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Cons
  • Very difficult to get a refund
  • Dishonest company
  • Unreliable customer care
Reason of review
Poor customer service
Loss
$50
Preferred solution
Full refund
Tags
  • Just Dont Go To Them
3.9
Details
Charged 3 times in one month - Straight Talk Wireless
Charged 3 times in one month - Straight Talk Wireless

Update by user Nov 23, 2018

Issue is still unresolved. I even told them I would accept a COMPANY apology and I've seen nothing.

Original review posted by user Oct 24, 2018

October 1 I was charged 38.56. For my October monthly charge. October 5 I was charged again 37.46. October 10 Hurricane Michael happened so no towers were available to even use data. October 19 my sister purchased another 37.46 because my brother passed away and I...
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Featured
Review
#1388113 Review #1388113 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Cell phone
Cons
  • Employee knowledge
  • Lack of tech support
  • Rude service
Reason of review
Poor customer service
Loss
$115
Preferred solution
Let the company propose a solution
Tags
  • Wireless carriers
  • cell phone providers
  • Very Bad Customer Service
  • Language Comprehension
2.2
Details
Best at Being the Worst Customer Service - Straight Talk Wireless
I would like to start off by saying that I originally was satisfied with their service.However, the phone options were less than desirable, down right worthless in regards to the phone I purchased. After a couple months when my phone with 32 GB card purchase was...
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1 comment
MariaST
#1314917

Hi. I'm Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve this issue, please contact us via chat at http://bit.ly/2gQCmUz?caseId= and we will be glad to help you.

Review
#1033154 Review #1033154 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Monthly cost was good
Cons
  • I was overcharged given the run around and lied to by employee
Reason of review
Poor customer service
Loss
$49
Preferred solution
Full refund
2.3
Details
Straight Talk (Tracfone, Net10) Ripped Me Off and Claims Inability to Unlock Phones! - Straight Talk Wireless
Straight Talk (Tracfone, Net10) Ripped Me Off and Claims Inability to Unlock Phones! - Straight Talk Wireless
Straight Talk (Tracfone, Net10) Ripped Me Off and Claims Inability to Unlock Phones! - Straight Talk Wireless
Straight Talk (Tracfone, Net10) Ripped Me Off and Claims Inability to Unlock Phones! - Straight Talk Wireless
After several attempts to recoup losses from them ripping me off (Tried porting my number before end of service date (11-20-16), but Straight Talk (Tracfone, Net10) blocked the port), Straight Talk (Tracfone, Net10) tells me that the devices in my possession (The...
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4 comments
Anonymous
#1311853

They don't REALLY care that you have a problem with their service. Once they have your money, they couldn't care less about any issues you may have.

These crooks have been ripping everyone off with the same scams. Spread the word to EVERYONE you know, and ask them to do the same. #StraightTalkSUCKS #StraightTalkTHIEVERY #StraightTalkPIRATES...BTW...robot Maria won't help.

Just a form response which will give you the same response that you got from the customer service rep. Mariabot is just here to give the ILLUSION of caring.

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Review
#1003979 Review #1003979 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Price
  • Coverage
Cons
  • Spitefulness
  • Poor customer service
  • Billing practices
Reason of review
Poor customer service
Loss
$450
Preferred solution
Let the company propose a solution
Tags
  • Straight Talk trac Phone
  • Unreachable Customer Service
  • Thieves
  • Expiry On Device Unlocking

Straight Talk Wireless Customer Care Review

Simple Review #1407531799 - Straight Talk Wireless
Simple Review #1407531799 - Straight Talk Wireless
Simple Review #1407531799 - Straight Talk Wireless
Simple Review #1407531799 - Straight Talk Wireless
Simple Review #1407531799 - Straight Talk Wireless
I hate the customer service of straight talk wireless they don't give a *** about their customers they just keep screwing u every way they can I'll sue them one day because they don't care about us people they r based out a county that is not even base in the USA they don't care if they screw u all they want is money!!!!!!!!!!! I'm a us vetren and deserve more than these *** holes r giving me
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Review
#519842 Review #519842 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care

Update by user Jul 05, 2013

Just a lttle up date....

I chose to keep the phone after I got it because I needed a phone. Well let me tell you guys this....

the phone does what it wants when it wants.

One day I picked it up to use it and everything was in SPANISH...after 8 hrs. of pushing buttons...

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4 comments
Anonymous
#1513949

I know this is an old Post. You should've seriously left off the last couple of sentences.

Do you think your opinion is gold? There are way more people out there with pleasant experiences with ST.

Who are you to be calling anyone ***** for using ST? You had my attention until that point...peace!

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Featured
Review
#418100 Review #418100 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Loss
$130

Contact Straight Talk Wireless Customer Service

Website:
www.straighttalk.com
Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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