1.0
Details
Make it stop - Straight Talk Wireless
Last month I paid online and enrolled for automatic refill, at least that's what was supposed to happen. The next day my phone wasn't working. I had to use someone else's phone to call the customer service center. The first person I talked to said they didn't receive...
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1 comment
MariaST
#1765313

Hi FastToucan780. This is Maria from Straight Talk Wireless.

We sincerely apologize for all the trouble that you encountered with our dealership. It was definitely not the experience we wanted you to have. We'd like to speak with you again to fully investigate what happened and straighten things out. Kindly chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. We look forward to speaking and working with you towards earning back your trust.

Review
#1686683 Review #1686683 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Cons
  • Very difficult to get a refund
  • Dishonest company
  • Incompetent employees
Reason of review
Poor customer service
Loss
$50
Preferred solution
Full refund
Tags
  • Just Dont Go To Them

Nothing yet my phone is still not working | Straight Talk Wireless

1.0
Details
I'm locked out of my account and phone on my Samsung Galaxy J7 pro it's asking for a PUK code it's been like this for 2 days I'm not happy
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1 comment
MariaST
#1793712

Hi. This is Maria from Straight Talk Wireless.

We are sorry to hear that your phone is not working properly. For us to provide you with the PUK code, we will need to access your account. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. You may also text HELP to 611611.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.

Review
#1726612 Review #1726612 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Affordability
  • Have used straight talk for 10 years
Cons
  • Umprofessional liars
  • Tech support
  • Unable to use my data that i paid for
Reason of review
Locked out of my account and I need a PUK code to unlock it the phone is not working properly and I need a PUK code to unlock it
Loss
$500
Preferred solution
Full refund
1.4
Details
I had issues with my phone yesterday, I could not send or receive phone calls or text messages (of course, my monthly payment plan had just been taken out the day before) and they did the same thing to try to resolve it 5 or 6 times even though they had it on record...
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5 comments
MariaST
#1695211

Hi AnnoyingElk115. I'm Maria from Straight Talk Wireless.

I noticed your post, and I'm sorry that you are having some problems. We would like to discuss the details of the issue, so that we can address it immediately. Please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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Review
#1546319 Review #1546319 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
Loss
$100
Preferred solution
Deliver product or service ordered
1.0
Details
I placed an order on July 2nd with Straight Talk Wireless. The agent entered the address for the billing address wrong, and shipped the phone, plan, and sim card out omitting the apartment number. Obviously, FedEx, through no fault of their own, could not deliver the...
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1 comment
MariaST
#1713921

Hi CurlyAyeAye711. This is Maria from Straight Talk Wireless.

We sincerely apologize for the inconvenient experience that you had with our service. We made a mistake and we hope to speak with you again to straighten things out.

Kindly chat with us at http://bit.ly/2CuBvXO or text the key word HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#1582048 Review #1582048 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Good until you need help
Cons
  • Service
  • Keep hanging up on me
  • Support services
Reason of review
Problem with delivery
Loss
$126
Preferred solution
Deliver product or service ordered
Tags
  • new sim card
  • Straight Talk customer
  • All Straight Talk Phones
1.3
Details
I have been with Straight Talk for over 7 years now. Yesterday my phone was not working. Luckily I was near a computer and was able to get on their website for online chat. I waited for over an HOUR for a manager to help me. One never came! This is not the first time...
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2 comments
MariaST
#1764463

Hi GlamorousMarkhor722. I'm Maria from Straight Talk Wireless.

Thank you for bringing this to our attention, and I am very sorry to learn that your experience with our service was less than adequate. This is not the kind of experience we want you to have. We value our customers and understand how important it is to offer exceptional service. We understand that your previous experience was unpleasant, and we wish to make it right for you.

Please copy and paste this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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Review
#1678371 Review #1678371 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Cons
  • Service is awful
  • Fact i had to lose money
  • Coustmer service sucks
Reason of review
Poor customer service
Loss
$35
Preferred solution
Full refund
1.8
Details
My my phone decided to stop working after 2 days. I called customer service oh, they kept me on the phone troubleshooting for 2 hours. Three people later, I decided to hang up.
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1 comment
MariaST
#1792547

Hi. This is Maria from Straight Talk Wireless.

We sincerely apologize to hear that you've had an unpleasant experience with your phone and our service. We always aim to deliver a great experience. We are gutted when we miss the mark. We will use the feedback to make us better and to ensure this doesn’t happen again.

If your issue is not yet resolved, please contact us via chat at http://bit.ly/2CuBvXO or call 1-877-430-2355 for immediate assistance. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Review
#1734568 Review #1734568 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care

Not worth the few dollar monthly savings | Straight Talk Wireless in Carlsbad, California

1.3
Details
Existing customer. Purchased new Galaxy s10e which has dual sim card slots and is compoatible with Verizon. Imade thew simple request that a sim card be sent to me so I can activate it. Been on the phone for 25 minutes with service reps who find this to be a diificult request. ABSOLUTELY rediculous.
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1 comment
MariaST
#1793715

Hi. This is Maria from Straight Talk Wireless.

We are sorry if you had terrible experience with our customer service. Is your phone now working? If not, let us help you out. Please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.

Review
#1726345 Review #1726345 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
1.0
Details
Where the *** is this DAMN office at in chattanooga !!! Those damn *** liars!!! They had my service and my sons and wifes where we ciuldnt even send a text all GOD DAMN day with out hitting airplane mode ovet and over! Then gave each one of us a differant lie!! This...
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1 comment
MariaST
#1793723

Hi. This is Maria from Straight Talk Wireless.

We are sorry to hear about your most recent experience. This is never what we like to hear nor what we want our customers to feel when speaking with our customer service team. We can only provide our sincerest apologies for your experience and want to make sure your concerns have been addressed today. To further assist you, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support.

You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#1721599 Review #1721599 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
Loss
$50

To switch phones | Straight Talk Wireless in Tallahassee, Florida

1.0
Details
I think it's real crazy that I have to switch my device. from Boost Mobile. I've been with Boost Mobile for 16 years now. one of my close friends gave me a phone and I was just trying to activate it. your customer service. they put me through to three different people and then finally when I got to talk to the person. he said I had to have the phone for a whole year. but that don't make sense. but if I would have switched over to you all. I can keep the number.
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Review
#1709006 Review #1709006 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care

Contact Straight Talk Wireless Customer Service

Website:
www.straighttalk.com
Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Straight Talk Wireless Reviews

  1. 340 reviews
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  3. 129 reviews
  4. 65 reviews
  5. 28 reviews
Straight Talk Wireless reviews
3.9
Details
Charged 3 times in one month - Straight Talk Wireless
Charged 3 times in one month - Straight Talk Wireless

Update by user Nov 23, 2018

Issue is still unresolved. I even told them I would accept a COMPANY apology and I've seen nothing.

Original review posted by user Oct 24, 2018

October 1 I was charged 38.56. For my October monthly charge. October 5 I was charged again 37.46. October 10 Hurricane Michael happened so no towers were available to even use data. October 19 my sister purchased another 37.46 because my brother passed away and I...
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Featured
Review
#1388113 Review #1388113 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Cell phone
Cons
  • Employee knowledge
  • Rude service
  • Non-english speaking
Reason of review
Poor customer service
Loss
$115
Preferred solution
Let the company propose a solution
Tags
  • Wireless carriers
  • cell phone providers
  • Very Bad Customer Service
  • Language Comprehension