Seller: Straight Talk Wireless Product: Straight Talk Wireless Customer Care Clear all filters (0 of 131 reviews match)
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Straight Talk Wireless - Make it stop
Last month I paid online and enrolled for automatic refill, at least that's what was supposed to happen. The next day my phone wasn't working. I had to use someone else's phone to call the customer service center. The first person I talked to said they didn't receive...
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1 comment
MariaST
#1765313

Hi FastToucan780. This is Maria from Straight Talk Wireless.

We sincerely apologize for all the trouble that you encountered with our dealership. It was definitely not the experience we wanted you to have. We'd like to speak with you again to fully investigate what happened and straighten things out. Kindly chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. We look forward to speaking and working with you towards earning back your trust.

Review
#1686683 Review #1686683 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Cons
  • Very difficult to get a refund
  • Unreliable customer care
  • Incompetent employees
Reason of review
Poor customer service
Loss
$50
Preferred solution
Full refund
Tags
  • Just Dont Go To Them
1.3
Details
I have been with Straight Talk for over 7 years now. Yesterday my phone was not working. Luckily I was near a computer and was able to get on their website for online chat. I waited for over an HOUR for a manager to help me. One never came! This is not the first time...
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2 comments
MariaST
#1764463

Hi GlamorousMarkhor722. I'm Maria from Straight Talk Wireless.

Thank you for bringing this to our attention, and I am very sorry to learn that your experience with our service was less than adequate. This is not the kind of experience we want you to have. We value our customers and understand how important it is to offer exceptional service. We understand that your previous experience was unpleasant, and we wish to make it right for you.

Please copy and paste this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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Review
#1678371 Review #1678371 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Cons
  • Fact i had to lose money
  • Service is awful
  • Coustmer service sucks
Reason of review
Poor customer service
Loss
$35
Preferred solution
Full refund
An agent tried to tell me i needed to give her a physical address to get my phone to be able to call from there so i had to switch carriers and no need for an address anymore
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1 comment
MariaST
#1719009

Hi PissedConsumer1592900. This is Maria from Straight Talk Wireless.

We're sorry to hear that you've encountered some problems with your phone. Let us take a closer look into what is going on in your account and provide you with a concrete resolution. Please contact us using this link http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Review
#1592900 Review #1592900 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
1.0
Details
I placed an order on July 2nd with Straight Talk Wireless. The agent entered the address for the billing address wrong, and shipped the phone, plan, and sim card out omitting the apartment number. Obviously, FedEx, through no fault of their own, could not deliver the...
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1 comment
MariaST
#1713921

Hi CurlyAyeAye711. This is Maria from Straight Talk Wireless.

We sincerely apologize for the inconvenient experience that you had with our service. We made a mistake and we hope to speak with you again to straighten things out.

Kindly chat with us at http://bit.ly/2CuBvXO or text the key word HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#1582048 Review #1582048 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Good until you need help
Cons
  • Keep hanging up on me
  • Support services
  • Service
Reason of review
Problem with delivery
Loss
$126
Preferred solution
Deliver product or service ordered
Tags
  • new sim card
  • Straight Talk customer
  • All Straight Talk Phones
1.4
Details
I had issues with my phone yesterday, I could not send or receive phone calls or text messages (of course, my monthly payment plan had just been taken out the day before) and they did the same thing to try to resolve it 5 or 6 times even though they had it on record...
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5 comments
MariaST
#1695211

Hi AnnoyingElk115. I'm Maria from Straight Talk Wireless.

I noticed your post, and I'm sorry that you are having some problems. We would like to discuss the details of the issue, so that we can address it immediately. Please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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Review
#1546319 Review #1546319 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
Loss
$100
Preferred solution
Deliver product or service ordered
I would give a zero if possible. StraightTalk Corporate absolutely disgusts me. I have had my phone and service for about 3 years. Various people had said they left a voicemail message for me but there wasn't anything there. As far as I knew, I had a working voicemail....
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2 comments
MariaST
#1693945

Hi classicrun. This is MariaST from Straight Talk Wireless.

We apologize for the inconvenience we have caused you. Please chat with us at http://bit.ly/2CuBvXO so we can further assist you with your concerns. You may also call us at 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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Review
#1507339 Review #1507339 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
Preferred solution
Price reduction
This company is a joke. Less then poor customer service. I am trying to get a refund for months over being overcharged. Its a joke because I call the number and they say theres no one to assist me to call back. This was their "Refund" number. Why am I tracking them...
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1 comment
MariaST
#1671445

Hi. I'm Maria from Straight Talk Wireless.

We are sorry to hear that you are having some problems. Allow us to help you with your refund request. To better assist you with this matter, please contact our hotline number at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1506973 Review #1506973 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Ive bought two new straight talk phones to replace my old straight talk phones. Ive been told i cant use them. Take them back. If i could i would but you cant take back once you open them ive talk to two people whove been rude once i ask if she was still on the phone....
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1 comment
MariaST
#1653817

Hi LoyalGiantSchnauzer. I'm Maria from Straight Talk Wireless.

We apologize for the trouble this has caused you. What happened to you was unfortunate and we wish to make it right for you. Please chat with us using this link http://bit.ly/2CuBvXO or call 1-877-430-2355 for us to help you. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can use our self-service menu by texting Help to 611611. ^Larry

Review
#1483929 Review #1483929 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
4.1
Details
I purchased a phone card, and it wasn't rung up correctly. I called Customer service SEVEN different times, only to constantly get the run around. When they finally answered, I was told to take it back to the store, get it re scanned, then call them back. For two hours...
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1 comment
MariaST
#1648917

Hi FavoriteEdibleFrog888. This is Maria from Straight Talk Wireless.

We do apologize for the inconvenience that you have experienced. We are determined to help you resolve your issue. Please chat with us at http://bit.ly/2CuBvXO or contact our Customer Care Center at 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1471069 Review #1471069 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • It was cheaper
Cons
  • Customer service or lack of
Reason of review
Poor customer service
Loss
$30
Preferred solution
Deliver product or service ordered

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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Straight Talk Wireless reviews
3.6
Details
I went to cancel my service today. I didn't expect charges to come out until tomorrow because last month they were taken out on the 13th. Well the auto refill took out today on the 12th. When I called to get a refund for the charge they basically said sorry, no...
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2 comments
MariaST
#1691306

Hi, FlawlessRaven. I'm Maria from Straight Talk.

We would like to apologize for any inconvenience that you've experienced with our service. For us to serve you better in the future, please feel free to chat with us by using this link http://bit.ly/2CuBvXO, or by calling 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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Review
#1469938 Review #1469938 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care