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1.8
Details
My my phone decided to stop working after 2 days. I called customer service oh, they kept me on the phone troubleshooting for 2 hours. Three people later, I decided to hang up.
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1 comment
MariaST
#1792547

Hi. This is Maria from Straight Talk Wireless.

We sincerely apologize to hear that you've had an unpleasant experience with your phone and our service. We always aim to deliver a great experience. We are gutted when we miss the mark. We will use the feedback to make us better and to ensure this doesn’t happen again.

If your issue is not yet resolved, please contact us via chat at http://bit.ly/2CuBvXO or call 1-877-430-2355 for immediate assistance. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Review
#1734568 Review #1734568 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
2.0
Details
I switched to Straight Talk Home because they advertise that you can call any number in the U.S. Every week we discover more numbers that won't accept our calls. The first 5 or 6 that wouldn't accept our calls, we said "oh well, we can just use our tracfone." When we...
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Review
#1390670 Review #1390670 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Price would be good if st provided the advertised service
Cons
  • Poor service quality
  • Customer service
Reason of review
Not as described/ advertised
Preferred solution
I want to be able to call any number in U.S. as advertised by Straight Talk
Tags
  • Poor Product Quality
2.0
Details
That I’ve seen Straight Talk offer no assistance to the hurricane victims in Georgia and Florida is appalling. I’ve been in their shoes during Ike, Rita, and recently Harvey, and communication is key to survival. Verizon and a couple others stepped in during these...
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Review
#1390370 Review #1390370 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
2.4
Details
Straight talk sold me a phone that came with a built-in hot-spot feature and suspended my data saying I "violated" their terms and agreements by using the hot-spot feature that came with the phone they sold me. I had purchased the phone several months ago and had been...
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Review
#1389880 Review #1389880 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Cons
  • Representative arrogance
  • Product or service quality
  • Service is very poor very verry poor
Reason of review
Poor customer service
Tags
  • cellphones walmart
  • staff training
2.4
Details
I got on live chat 10-15-2018 bout my phone not staying charged twice and last time a supervisor was supposedly on there i was cut off both times in the middle of typing. They made a replacement ticket but i was supposed to send this phone back and then i would get a...
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3 comments
MariaST
#1584930

Hi WeirdSeaOtter. This is Maria from Straight Talk Wireless.

I read your post and am sorry you’re having some problems. We are determined to help you in resolving this issue. Allow us to review your account and escalate this matter to our higher office, so we can provide you with a concrete resolution. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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Review
#1383027 Review #1383027 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
2.0
Details
I bought a Straight Talk Phone 2 years ago, and added a Straight Talk unlimited plan. Everyting was great until I tried to combine all our family lines into one plan with T-Mobile. I called Straight talk and after 30 minutes on the phone with three different people...
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3 comments
MariaST
#1576943

Hi TenderJay459. This is Maria from Straight Talk Wireless.

We are sorry for the inconvenience that you've experienced. As your service provider, we are determined to help you in resolving your issue. Please chat with us using this link http://bit.ly/2CuBvXO so we can provide a concrete resolution. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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Review
#1374044 Review #1374044 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Service until i needed help
  • Good until you need help
Cons
  • Underhanded billing practices
Reason of review
Poor customer service
Loss
$600
Tags
  • Straight talk cell phones
  • Unreachable Customer Service
1.6
Details
Humbly seeking advice, I have been a loyal customer to ST for over 12 years. About 8 months ago, due to a clerical error on their part, my zip code was changed. After 3 weeks of phone calls, texts, Etc... The only response I get is that if they change my ZIP code back...
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4 comments
MariaST
#1567073

Hi, RemarkableDolphin236. This is Maria from Straight Talk Wireless.

Thank you for being a loyal customer despite your bad experience on the sudden change of your phone number. Allow us to gather some information so that we can find a solution on how to fix it. Please chat with us using this link http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

On the other hand, you can visit our website to check the available phones that we offer. Just click this link https://shop.straighttalk.com/shop/en/straighttalk/phones and it will direct you to the page.

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Review
#1362539 Review #1362539 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service

Took out money and cut my phone off | Straight Talk Wireless in Atlanta, Georgia

1.7
Details
Y’all are worst phone ever . I was promised that I would get my49.99 back in my account . Since it got take out by mistake and then I try call fix it y’all cut my phone off so I want my money back
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Review
#1275742 Review #1275742 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Problems with payment
1.7
Details
Phone broke so had to get was told I had get strait talk phone so I did and it was junk so I lose my card agian find a sim so now they want me to buy a sim for 1dollar and 6 bucks shipping and it be there in 5 days got one and strait talk wouldn't even reimburse me the...
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1 comment
MariaST
#1494942

Hi flawlessminkewhale. This is Maria from Straight Talk Wireless.

Please accept our sincere apology for the inconvenience you have gone through. This is definitely not the experience that we want you to have, and we would be glad to work with you to get this problem resolved. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1273667 Review #1273667 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Order processing issue

Contact Straight Talk Wireless Customer Service

Website:
www.straighttalk.com
Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Straight Talk Wireless Reviews

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Straight Talk Wireless reviews
1.7
Details
I just spent 3 hours on the phone with Straighttalk. I have a screenshot of the time (as it was my computer phone) to prove it. The last hour was with the so called "Head office" in Miami.. which I got through to after being on the phone for almost 2 hours. Finally the...
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1 comment
MariaST
#1437442

This is Christian from Straight Talk Wireless. We apologize for the trouble.

Allow us to assist you further and gather the information. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1197100 Review #1197100 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Cons
  • Using people whose accent is so strong i cant understand them
  • How rude they are
  • How long customer service takes
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution