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2.8
Details

Update by user Jan 03, 2019

If I could give customer service a negetive number rating I would

Original review posted by user Jan 03, 2019

First off I called to have my number switched Felix did not listen too me transfered my wife's phone number to my brand new phone. Only reason I can think of is because I called using her number then he realized his mistake and pulled her number off which in turn...
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1 comment
MariaST
#1626368

Hi BelligerentMeerkat. This is Maria from Straight Talk Wireless.

I read your post and am sorry you’re having some problems. This is not how we want you to feel and experience. We are doing our best to address all the issues that our customers may have encountered. We'd like to take a closer look into what's going on and ensure there is a resolution for you.

Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1440304 Review #1440304 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
3.3
Details
Overseas call center is TOTALLY USELESS and a bunch of IDIOTS!!I was double billed back in September and numerous phone calls have been useless! The reps are hard to understand, clueless and rude! I thought DirecTV had the worse customer service, but ST is 100 times...
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3 comments
MariaST
#1405279

Hi. I’m Maria from Straight Talk Wireless.

I'm sorry for the inconvenience that you've experienced. Let me help you in resolving that billing issue.

Let us further check your account. To resolve the problem, please send us an email with your account information to straighttalk@fb-tracfone.com.

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Review
#1148575 Review #1148575 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Problems with payment

Customer service | Straight Talk Wireless

3.4
Details
This is a recurring problem that I have experienced. Indian accented customer service agents (by phone) at Straight Talk and Home Depot would put me on hold for ever. I would leave the speakerphone on and hear background conversations. After thirty minutes or so, I realized I was duped at hang up. Happened five times -- this is a cultural cancer.
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Review
#1129429 Review #1129429 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
2.9
Details
They have a revolving customer service line which always reverts back to the unlocking automated policy and if you do get to speak to an actually person they are rude and don't let you get to explain your situation.They just read from a piece of paper like a robot and...
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2 comments
MariaST
#1266697

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. You can contact us via chat at http://bit.ly/2gQCmUz?caseId=41023 for us to assist you with your concern.

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Review
#984130 Review #984130 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Cons
  • Tech support
Reason of review
Poor customer service
Loss
$149
Preferred solution
Let the company propose a solution
3.1
Details
I have two Straight Talk phones that have been working fine for two years with the exception of voicemail (that's another story). I tried to add a 3rd phone with a new BYOP sim card and the agent applied it to one of my existing phones, not to the new phone. Now the...
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1 comment
MariaST
#1252670

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#964150 Review #964150 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Cheaper rates and no contracts
Cons
  • Terrible customer service
Reason of review
Poor customer service
Loss
$60
Preferred solution
Full refund
Tags
  • Straight Talk Cell and Service
2.6
Details
I too have had nothing but similar problems with byot and bop. The iPad has never worked for more than two months. It is on autopsy, so it is not that there was ever a payment problem. The solution I would get was they made us purchase another sim card, and reactivate....
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1 comment
MariaST
#1252695

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#961291 Review #961291 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Problems with payment

2G TO 3G = LOSS OF SERVICE | Straight Talk Wireless in Washington Court House, Ohio

3.3
Details
Spent three phone calls and two chats with Straight Talk to get my phone running. Phone calls are useless. The chats were the most productive. At first I couldn't make or receive a call. AND NO TEXTING. After two chats and two Code Entries I could finally send and receive texts. However, I cannot use MMS keep getting the "No Data Balance Available." Today, one guy (via phone call) had me input two Code Entries. This has not worked. He also told me that the phone may not be capable of doing MMS. Well then what the *** is the brower button for and why would I have a camera on it??? Lucky for me we have an AT&T store in town where I can get personal help if I switch over.
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1 comment
MariaST
#1163722

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#852996 Review #852996 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
Loss
$33
Preferred solution
Deliver product or service ordered
Tags
  • No Mms

Contact Straight Talk Wireless Customer Service

Website:
www.straighttalk.com
Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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