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4.1
Details
I purchased a phone card, and it wasn't rung up correctly. I called Customer service SEVEN different times, only to constantly get the run around. When they finally answered, I was told to take it back to the store, get it re scanned, then call them back. For two hours...
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1 comment
MariaST
#1648917

Hi FavoriteEdibleFrog888. This is Maria from Straight Talk Wireless.

We do apologize for the inconvenience that you have experienced. We are determined to help you resolve your issue. Please chat with us at http://bit.ly/2CuBvXO or contact our Customer Care Center at 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1471069 Review #1471069 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • It was cheaper
Cons
  • Customer service or lack of
Reason of review
Poor customer service
Loss
$30
Preferred solution
Deliver product or service ordered
3.6
Details
I went to cancel my service today. I didn't expect charges to come out until tomorrow because last month they were taken out on the 13th. Well the auto refill took out today on the 12th. When I called to get a refund for the charge they basically said sorry, no...
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2 comments
MariaST
#1691306

Hi, FlawlessRaven. I'm Maria from Straight Talk.

We would like to apologize for any inconvenience that you've experienced with our service. For us to serve you better in the future, please feel free to chat with us by using this link http://bit.ly/2CuBvXO, or by calling 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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Review
#1469938 Review #1469938 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
3.9
Details
Charged 3 times in one month - Straight Talk Wireless
Charged 3 times in one month - Straight Talk Wireless

Update by user Nov 23, 2018

Issue is still unresolved. I even told them I would accept a COMPANY apology and I've seen nothing.

Original review posted by user Oct 24, 2018

October 1 I was charged 38.56. For my October monthly charge. October 5 I was charged again 37.46. October 10 Hurricane Michael happened so no towers were available to even use data. October 19 my sister purchased another 37.46 because my brother passed away and I...
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Featured
Review
#1388113 Review #1388113 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Cell phone
Cons
  • Employee knowledge
  • Lack of tech support
  • Non-english speaking
Reason of review
Poor customer service
Loss
$115
Preferred solution
Let the company propose a solution
Tags
  • Wireless carriers
  • cell phone providers
  • Very Bad Customer Service
  • Language Comprehension
4.0
Details
My high speed data was cut from 4g to 2g because I went over my data limit. After contacting customer service and informed them that the reason I've been using so much data is because I live in Eastern North Carolina and power, TV and phones are out due to hurricane...
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15 comments
Anonymous
#1588091

I called Straight Talk to find out what they are doing about those of us in Florida who are dealing with the aftermath ofhurricane Michael. The repeated answer I received was 'I can not give you free service.' If the Verizon network is going to be free for three months down here, straight talk is making pure profit off of their customers.

This, I am certain, is illegal. Worst customer service.

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Review
#1359367 Review #1359367 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service

RIPPED OFF NO HELP FROM STRAIGHT TALK!! | Straight Talk Wireless

3.9
Details
in short, i bought a stolen iphone 6 from a man on Offer Up for my sons 17th birthday. i have proof of it all, but when i explained the situation to Straight talk, they did nothing. Now i am out $260 and cant do anything with the phone except get on internet.
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Review
#1149403 Review #1149403 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
4.1
Details
the accent was so strong I can barely understand her say her name I called for a SIMs card she pulled my phone number up I'm not a Straight Talk wireless customer I would have to go to Walmart and buy me to the activation kit to bring your own phone that upset me I...
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1 comment
MariaST
#1366811

Hi. I'm Maria from Straight Talk Wireless.

I'm sorry for the inconvenience that you have experienced.

Let me help you in resolving that issue.

Please send us an email with your account information to straighttalk@fb-tracfone.com and we will gladly assist you.

Well be looking forward to work with you. Thank you.

Review
#1096187 Review #1096187 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
4.0
Details
After talking to three people I was informed I have to live with anothers name as my caller ID copy of my chat Unfortunately, the caller ID feature cannot be personalized with your name.We are a prepaid phone company and the numbers provided are recycled. When calling...
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1 comment
MariaST
#1259836

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#975383 Review #975383 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Caller ID

Contact Straight Talk Wireless Customer Service

Website:
www.straighttalk.com
Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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