Product: Straight Talk Wireless Customer Care Clear all filters (127 of 127 reviews match)
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0 comments
2.4
Details
Straight talk sold me a phone that came with a built-in hot-spot feature and suspended my data saying I "violated" their terms and agreements by using the hot-spot feature that came with the phone they sold me. I had purchased the phone several months ago and had been...
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Author
Service
Straight Talk Wireless Customer Care
Cons
  • Service is very poor very verry poor
  • Representative arrogance
  • Product or service quality
Reason of review
Poor customer service
Tags
  • cellphones walmart
  • staff training
Review #1389880 is a subjective opinion of poster.
Featured
0 comments
3.9
Details
Straight Talk Wireless - Charged 3 times in one month
Straight Talk Wireless - Charged 3 times in one month
October 1 I was charged 38.56. For my October monthly charge. October 5 I was charged again 37.46. October 10 Hurricane Michael happened so no towers were available to even use data. October 19 my sister purchased another 37.46 because my brother passed away and I...
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Author
Service
Straight Talk Wireless Customer Care
Pros
  • Cell phone
Cons
  • Non-english speaking
  • Language issues
  • Rude service
Reason of review
Poor customer service
Loss
$115
Preferred solution
Let the company propose a solution
Tags
Review #1388113 is a subjective opinion of poster.
3 comments
1.0
Details
Straight talk uses false advertising. They say the specs on the phone are better than they are. I called to get them to make it right and it is the worst customer service I have ever experienced! THIS COMPANY IS A SCAM! DO NOT BUY! I WILL NEVER DO BUSINESS WITH THIS...
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MariaST
Straight Talk Wireless Verified Representative
#1584923

Hi FarGuineaPig483. This is Maria from Straight Talk Wireless. We are very sorry if you have encountered some issues with the device you've purchased from us. We also regret t...

Author
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
Review #1385101 is a subjective opinion of poster.
4 comments
We don't call a lot of people. We though we'd save money with Straight Talk. I can call my son in Maui. We've come across 5 numbers locally that we can't call. Yesterday we discovered that we can't call the New York State Police. Unacceptable. I called ST customer...
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MariaST
Straight Talk Wireless Verified Representative
#1584925

Hi CarefulSwallowtail. This is Maria from Straight Talk Wirelesss. I read your post and am sorry you’re having some problems. We are determined to help you in resolving this i...

Author
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
Review #1384376 is a subjective opinion of poster.
1 comment
I have been going back and forth with Straight talk and smart pay trying to understand why I started a lease for a Note 9 with and unlimited plan yesterday 09/15/2018 and was told that I have to wait 3 days before my phone can be sent to me. Smart pay directs me to...
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MariaST
Straight Talk Wireless Verified Representative
#1584928

Hi. This is Maria from Straight Talk Wireless. I read your post and am sorry you’re having some problems upon purchasing our device. We are determined to help you in resolving...

Author
Service
Straight Talk Wireless Customer Care
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered
Review #1383531 is a subjective opinion of poster.
3 comments
2.4
Details
I got on live chat 10-15-2018 bout my phone not staying charged twice and last time a supervisor was supposedly on there i was cut off both times in the middle of typing. They made a replacement ticket but i was supposed to send this phone back and then i would get a...
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MariaST
Straight Talk Wireless Verified Representative
#1584930

Hi WeirdSeaOtter. This is Maria from Straight Talk Wireless. I read your post and am sorry you’re having some problems. We are determined to help you in resolving this issue. ...

Author
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
Review #1383027 is a subjective opinion of poster.
1 comment
Reward program offered,Oct 14,2018, typed and all information call customer service she informed me that I had the wrong email address about 20 minutes on the phone have end up calling back after I hung up with them and try to enter it again and still wouldn't let me...
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MariaST
Straight Talk Wireless Verified Representative
#1580141

Hi Valued Customer. This is Maria from Straight Talk Wireless. We apologize for the inconvenience we have caused you. Please send us a message through this chat link http://bi...

Author
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
Review #1381402 is a subjective opinion of poster.
1 comment
1.3
Details
I have had the absolute worst experience with your Straight Talk Customer service. I am absolutely appalled and you should be embarrassed for the way this company handles customers issues. I have spent several hours total with your customer service and was told that my...
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MariaST
Straight Talk Wireless Verified Representative
#1580149

Hi SophisticatedLynx247. This is Maria from Straight Talk Wireless. We are very sorry for the inconvenience you are going through. We understand where you are coming from and ...

Author
Service
Straight Talk Wireless Customer Care
Pros
  • Prices of their plans
Cons
  • Customer serive and refund issues
  • Transferred numerous times
  • Refused a refund for data unused
Reason of review
Return, Exchange or Cancellation Policy
Loss
$51
Preferred solution
Full refund
Review #1380407 is a subjective opinion of poster.
1 comment
1.0
Details
First off, there isnt a csr that doesn't have such a thick accent that I can understand. I can only ask to repeat what they said so many times. Basically, they charged my bank account for services I never received. When I called them I got the run around after run...
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MariaST
Straight Talk Wireless Verified Representative
#1580150

Hi SlushyMorayEel. This is Maria from Straight Talk Wireless. I read your post and am sorry you’re having some problems. We are determined to help you in resolving this issue....

Author
Service
Straight Talk Wireless Customer Care
Reason of review
Problems with payment
Review #1380377 is a subjective opinion of poster.
3 comments
my mother inlaw and myself have straight talk nservice her phone is about a year old, she does the 6 month refill card . two weeks ago she refilled her plan over the phone and used her credit card. ever since then he phone works but desplays restricted on all incoming...
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MariaST
Straight Talk Wireless Verified Representative
#1576940

Hi HeartfeltChowChow. This is Maria from Straight Talk Wireless. We're sorry for the inconvenience that you've experienced. As your service provider, we are determined to help...

Author
Service
Straight Talk Wireless Customer Care
Pros
  • Service until i needed help
Reason of review
Return, Exchange or Cancellation Policy
Loss
$260
Preferred solution
Full refund
Review #1374209 is a subjective opinion of poster.