Product: Straight Talk Wireless Customer Care Clear all filters (0 of 126 reviews match)
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Straight Talk Wireless - Charged 3 times in one month
Straight Talk Wireless - Charged 3 times in one month
October 1 I was charged 38.56. For my October monthly charge. October 5 I was charged again 37.46. October 10 Hurricane Michael happened so no towers were available to even use data. October 19 my sister purchased another 37.46 because my brother passed away and I...
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3.9
Product
Straight Talk Wireless Customer Care
I liked
  • Cell phone
I didn't like
  • Lack of tech support
  • Non-english speaking
  • Language issues
#1388113
Straight talk uses false advertising. They say the specs on the phone are better than they are. I called to get them to make it right and it is the worst customer service I have ever experienced! THIS COMPANY IS A SCAM! DO NOT BUY! I WILL NEVER DO BUSINESS WITH THIS...
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MariaST
MariaST

Hi FarGuineaPig483. This is Maria from Straight Talk Wireless. We are very sorry if you have encountered some issues with the device you've purchased from us. We also regret t...

MariaST
MariaST

Hi FarGuineaPig483. This is Maria from Straight Talk Wireless. We're sorry for the inconvenience that you've experienced. We can surely help you in resolving your issue. Pleas...

1.0
Product
Straight Talk Wireless Customer Care
#1385101
We don't call a lot of people. We though we'd save money with Straight Talk. I can call my son in Maui. We've come across 5 numbers locally that we can't call. Yesterday we discovered that we can't call the New York State Police. Unacceptable. I called ST customer...
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MariaST
MariaST

Hi CarefulSwallowtail. This is Maria from Straight Talk Wirelesss. I read your post and am sorry you’re having some problems. We are determined to help you in resolving this i...

MariaST
MariaST

Hi CarefulSwallowtail. This is Maria from Straight Talk Wireless. We do apologize for the inconvenience that you've experienced with our customer service. Allow us to resolve ...

Product
Straight Talk Wireless Customer Care
#1384376
I have been going back and forth with Straight talk and smart pay trying to understand why I started a lease for a Note 9 with and unlimited plan yesterday 09/15/2018 and was told that I have to wait 3 days before my phone can be sent to me. Smart pay directs me to...
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MariaST
MariaST

Hi. This is Maria from Straight Talk Wireless. I read your post and am sorry you’re having some problems upon purchasing our device. We are determined to help you in resolving...

Product
Straight Talk Wireless Customer Care
#1383531
I got on live chat 10-15-2018 bout my phone not staying charged twice and last time a supervisor was supposedly on there i was cut off both times in the middle of typing. They made a replacement ticket but i was supposed to send this phone back and then i would get a...
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MariaST
MariaST

Hi WeirdSeaOtter. This is Maria from Straight Talk Wireless. I read your post and am sorry you’re having some problems. We are determined to help you in resolving this issue. ...

Anonymous
Wierdseaotter

Straight talk Trac Phone and LG wont replace phone unless i send this one in first its impossible ill never buy these products again. If i had a basic phone they would send me...

2.4
Product
Straight Talk Wireless Customer Care
#1383027
Reward program offered,Oct 14,2018, typed and all information call customer service she informed me that I had the wrong email address about 20 minutes on the phone have end up calling back after I hung up with them and try to enter it again and still wouldn't let me...
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MariaST
MariaST

Hi Valued Customer. This is Maria from Straight Talk Wireless. We apologize for the inconvenience we have caused you. Please send us a message through this chat link http://bi...

Product
Straight Talk Wireless Customer Care
#1381402
I have had the absolute worst experience with your Straight Talk Customer service. I am absolutely appalled and you should be embarrassed for the way this company handles customers issues. I have spent several hours total with your customer service and was told that my...
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MariaST
MariaST

Hi SophisticatedLynx247. This is Maria from Straight Talk Wireless. We are very sorry for the inconvenience you are going through. We understand where you are coming from and ...

1.3
Product
Straight Talk Wireless Customer Care
I liked
  • Prices of their plans
I didn't like
  • Transferred numerous times
  • Language issues
  • Refused a refund for data unused
#1380407
First off, there isnt a csr that doesn't have such a thick accent that I can understand. I can only ask to repeat what they said so many times. Basically, they charged my bank account for services I never received. When I called them I got the run around after run...
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MariaST
MariaST

Hi SlushyMorayEel. This is Maria from Straight Talk Wireless. I read your post and am sorry you’re having some problems. We are determined to help you in resolving this issue....

1.0
Product
Straight Talk Wireless Customer Care
#1380377
my mother inlaw and myself have straight talk nservice her phone is about a year old, she does the 6 month refill card . two weeks ago she refilled her plan over the phone and used her credit card. ever since then he phone works but desplays restricted on all incoming...
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MariaST
MariaST

Hi HeartfeltChowChow. This is Maria from Straight Talk Wireless. We're sorry for the inconvenience that you've experienced. As your service provider, we are determined to help...

Product
Straight Talk Wireless Customer Care
I liked
  • Service until i needed help
#1374209
I bought a Straight Talk Phone 2 years ago, and added a Straight Talk unlimited plan. Everyting was great until I tried to combine all our family lines into one plan with T-Mobile. I called Straight talk and after 30 minutes on the phone with three different people...
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MariaST
MariaST

Hi TenderJay459. This is Maria from Straight Talk Wireless. We are sorry for the inconvenience that you've experienced. As your service provider, we are determined to help you...

Anonymous
TC

They don't REALLY care that you have a problem with their service. Once they have your money, they couldn't care less about any issues you may have. These crooks have been rip...

2.0
Product
Straight Talk Wireless Customer Care
I liked
  • Good until you need help
  • Service until i needed help
I didn't like
  • Underhanded billing practices
#1374044