3.9
Details
Charged 3 times in one month - Straight Talk Wireless
Charged 3 times in one month - Straight Talk Wireless

Update by user Nov 23, 2018

Issue is still unresolved. I even told them I would accept a COMPANY apology and I've seen nothing.

Original review posted by user Oct 24, 2018

October 1 I was charged 38.56. For my October monthly charge. October 5 I was charged again 37.46. October 10 Hurricane Michael happened so no towers were available to even use data. October 19 my sister purchased another 37.46 because my brother passed away and I...
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Featured
Review
#1388113 Review #1388113 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Cell phone
Cons
  • Rude service
  • Lack of tech support
  • Non-english speaking
Reason of review
Poor customer service
Loss
$115
Preferred solution
Let the company propose a solution
Tags
  • Wireless carriers
  • cell phone providers
  • Very Bad Customer Service
  • Language Comprehension
1.0
Details
Straight talk uses false advertising. They say the specs on the phone are better than they are. I called to get them to make it right and it is the worst customer service I have ever experienced! THIS COMPANY IS A SCAM! DO NOT BUY! I WILL NEVER DO BUSINESS WITH THIS...
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3 comments
MariaST
#1584923

Hi FarGuineaPig483. This is Maria from Straight Talk Wireless.

We are very sorry if you have encountered some issues with the device you've purchased from us. We also regret that we provided you with bad service and a poor customer experience. It is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.

We'd like to take a closer look into what's going on and ensure there is a resolution for you.Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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Review
#1385101 Review #1385101 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
We don't call a lot of people. We though we'd save money with Straight Talk. I can call my son in Maui. We've come across 5 numbers locally that we can't call. Yesterday we discovered that we can't call the New York State Police. Unacceptable. I called ST customer...
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4 comments
MariaST
#1584925

Hi CarefulSwallowtail. This is Maria from Straight Talk Wirelesss.

I read your post and am sorry you’re having some problems. We are determined to help you in resolving this issue. Allow us to review your account so we can provide you with a concrete resolution. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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Review
#1384376 Review #1384376 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
I have been going back and forth with Straight talk and smart pay trying to understand why I started a lease for a Note 9 with and unlimited plan yesterday 09/15/2018 and was told that I have to wait 3 days before my phone can be sent to me. Smart pay directs me to...
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1 comment
MariaST
#1584928

Hi. This is Maria from Straight Talk Wireless.

I read your post and am sorry you’re having some problems upon purchasing our device. We are determined to help you in resolving this issue. Allow us to review your account so we can provide you with a concrete resolution. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1383531 Review #1383531 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered
2.4
Details
I got on live chat 10-15-2018 bout my phone not staying charged twice and last time a supervisor was supposedly on there i was cut off both times in the middle of typing. They made a replacement ticket but i was supposed to send this phone back and then i would get a...
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3 comments
MariaST
#1584930

Hi WeirdSeaOtter. This is Maria from Straight Talk Wireless.

I read your post and am sorry you’re having some problems. We are determined to help you in resolving this issue. Allow us to review your account and escalate this matter to our higher office, so we can provide you with a concrete resolution. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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Review
#1383027 Review #1383027 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
Reward program offered,Oct 14,2018, typed and all information call customer service she informed me that I had the wrong email address about 20 minutes on the phone have end up calling back after I hung up with them and try to enter it again and still wouldn't let me...
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1 comment
MariaST
#1580141

Hi Valued Customer. This is Maria from Straight Talk Wireless.

We apologize for the inconvenience we have caused you. Please send us a message through this chat link http://bit.ly/2CuBvXO so we can further assist you.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1381402 Review #1381402 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
1.3
Details
I have had the absolute worst experience with your Straight Talk Customer service. I am absolutely appalled and you should be embarrassed for the way this company handles customers issues. I have spent several hours total with your customer service and was told that my...
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1 comment
MariaST
#1580149

Hi SophisticatedLynx247. This is Maria from Straight Talk Wireless.

We are very sorry for the inconvenience you are going through. We understand where you are coming from and why you have come up with such decision. However, we respect your decision very much, but we hope you would still reconsider and allow us to fix the problem. Allow us to re-investigate and know more about your concern so that we can best provide a resolution.

Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1380407 Review #1380407 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Prices of their plans
Cons
  • Language issues
  • Customer serive and refund issues
  • Transferred numerous times
Reason of review
Return, Exchange or Cancellation Policy
Loss
$51
Preferred solution
Full refund
1.0
Details
First off, there isnt a csr that doesn't have such a thick accent that I can understand. I can only ask to repeat what they said so many times. Basically, they charged my bank account for services I never received. When I called them I got the run around after run...
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1 comment
MariaST
#1580150

Hi SlushyMorayEel. This is Maria from Straight Talk Wireless.

I read your post and am sorry you’re having some problems. We are determined to help you in resolving this issue. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1380377 Review #1380377 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Problems with payment
my mother inlaw and myself have straight talk nservice her phone is about a year old, she does the 6 month refill card . two weeks ago she refilled her plan over the phone and used her credit card. ever since then he phone works but desplays restricted on all incoming...
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3 comments
MariaST
#1576940

Hi HeartfeltChowChow. This is Maria from Straight Talk Wireless.

We're sorry for the inconvenience that you've experienced. As your service provider, we are determined to help you in resolving your issue. Please chat with us using this link http://bit.ly/2CuBvXO so we can provide a concrete resolution.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

View more comments
Review
#1374209 Review #1374209 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Service until i needed help
Reason of review
Return, Exchange or Cancellation Policy
Loss
$260
Preferred solution
Full refund
2.0
Details
I bought a Straight Talk Phone 2 years ago, and added a Straight Talk unlimited plan. Everyting was great until I tried to combine all our family lines into one plan with T-Mobile. I called Straight talk and after 30 minutes on the phone with three different people...
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3 comments
MariaST
#1576943

Hi TenderJay459. This is Maria from Straight Talk Wireless.

We are sorry for the inconvenience that you've experienced. As your service provider, we are determined to help you in resolving your issue. Please chat with us using this link http://bit.ly/2CuBvXO so we can provide a concrete resolution. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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Review
#1374044 Review #1374044 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Good until you need help
  • Service until i needed help
Cons
  • Underhanded billing practices
Reason of review
Poor customer service
Loss
$600
Tags
  • Straight talk cell phones
  • Unreachable Customer Service