Product: Straight Talk Wireless Customer Care Clear all filters (127 of 127 reviews match)
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3 comments
2.0
Details
I bought a Straight Talk Phone 2 years ago, and added a Straight Talk unlimited plan. Everyting was great until I tried to combine all our family lines into one plan with T-Mobile. I called Straight talk and after 30 minutes on the phone with three different people...
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MariaST
Straight Talk Wireless Verified Representative
#1576943

Hi TenderJay459. This is Maria from Straight Talk Wireless. We are sorry for the inconvenience that you've experienced. As your service provider, we are determined to help you...

Author
Service
Straight Talk Wireless Customer Care
Pros
  • Service until i needed help
  • Good until you need help
Cons
  • Underhanded billing practices
Reason of review
Poor customer service
Loss
$600
Review #1374044 is a subjective opinion of poster.
4 comments
1.0
Details
They refused to refund money. Promised to fix problems n never did. Different stories from diff supervisors. Coukdnt make calls or texts. Cant use mobile data anywhere
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MariaST
Straight Talk Wireless Verified Representative
#1578457

Hi Valued Customer. This is Maria from Straight Talk Wireless. I see you need help with your phone. Please chat with us using this link http://bit.ly/2CuBvXO. For your conveni...

Author
Location
Lynchburg, Virginia
Service
Straight Talk Wireless Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Review #1373988 is a subjective opinion of poster.
3 comments
I called for help on why my phone is acting up. I called on numerous times i always do what they ask me to do. Turn off the phone, turn it back on etc. They have even updated the phone. I have taken the sim card out and read them the last 4 nunbers. Nothing seems to be...
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MariaST
Straight Talk Wireless Verified Representative
#1578447

Hi Valued Customer. This is Maria from Straight Talk Wireless. Please accept our deepest apology for the inconvenience we have caused you. For us to further assist you, please...

Author
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
Review #1369044 is a subjective opinion of poster.
2 comments
They are not offering any services to areas hit by Hurricane Florence like other phone carriers are offering. That’s just sad and greedy.
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MariaST
Straight Talk Wireless Verified Representative
#1578368

Hi ToweringAnteater. This is Maria from Straight Talk Wireless. I see you need help with your phone. Please chat with us using this link http://bit.ly/2CuBvXO. For your conven...

Author
Location
Antioch, California
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
Review #1368245 is a subjective opinion of poster.
1 comment
I have never seen an American based company that only uses foreign customer service. I can not understand any damn thing the people are saying in the Philippines. I was on the phone 09/25/18 from 7pm est til 907pm est when I just decided to hang up. I was transferred...
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MariaST
Straight Talk Wireless Verified Representative
#1578358

Hi OblongBobcat. This is Maria from Straight Talk Wireless. We apologize for the inconvenience we have caused you. Please send us a message through this chat link http://bit.l...

Author
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
Preferred solution
Price reduction
Review #1365962 is a subjective opinion of poster.
5 comments
I. Call and thay decide. Taking it but my bank said thay. Did it is going to be investigated
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Anonymous
#1570063

straight talk sucks

Author
Service
Straight Talk Wireless Customer Care
Reason of review
Problems with payment
Review #1364146 is a subjective opinion of poster.
4 comments
1.6
Details
Humbly seeking advice, I have been a loyal customer to ST for over 12 years. About 8 months ago, due to a clerical error on their part, my zip code was changed. After 3 weeks of phone calls, texts, Etc... The only response I get is that if they change my ZIP code back...
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MariaST
Straight Talk Wireless Verified Representative
#1567073

Hi, RemarkableDolphin236. This is Maria from Straight Talk Wireless. Thank you for being a loyal customer despite your bad experience on the sudden change of your phone number...

Author
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
Review #1362539 is a subjective opinion of poster.
2 comments
1.0
Details
Yesterday my phone was deactivated and I am up to date on payments until October 1st.I called customer service and encountered so really rude and obnoxious people who spoke very little English.After 8 calls to your experts my phone still is not working.Serveral so...
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MariaST
Straight Talk Wireless Verified Representative
#1563732

Hi WigglyServal377. I am Maria from Straight Talk Wireless. We're sorry for the trouble you've encountered with your phone. If you give us another chance, we assure you we wil...

Author
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
Review #1359770 is a subjective opinion of poster.
4 comments
1.0
Details
Spent 8 hours on the phone getting transferred around, repeatedly hung up on and lied to by the worst customer service team ever assembled. They make you answer the same questions and after you answered them all they tell you to hold while they transfer you. Then hang...
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MariaST
Straight Talk Wireless Verified Representative
#1563730

Hi BeneficialAngelfish. I am Maria from Straight Talk Wireless. We understand your frustrations about our service. Please accept our deepest apology for the inconvenience you ...

Author
Service
Straight Talk Wireless Customer Care
Cons
  • Fact the customer is to be cheated as much as possible
  • Cheating people out of their money
  • Service is very poor very verry poor
Reason of review
Poor customer service
Preferred solution
Stick by your word and treat people better. Unlock my phone so we can part ways on good terms.
Review #1359613 is a subjective opinion of poster.
15 comments
4.0
Details
My high speed data was cut from 4g to 2g because I went over my data limit. After contacting customer service and informed them that the reason I've been using so much data is because I live in Eastern North Carolina and power, TV and phones are out due to hurricane...
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Anonymous
#1588091

I called Straight Talk to find out what they are doing about those of us in Florida who are dealing with the aftermath ofhurricane Michael. The repeated answer I received was ...

Author
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
Review #1359367 is a subjective opinion of poster.