Upton, Massachusetts
Not resolved
1.7
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1 comment

Every time their profile is changed my phone is turned off and I am not notified. Then, when I call customer service, they ILLEGALLY deactivated my phone, gave me rude attitude, hung up on me, lied to me, and did not know how to fix my phone never mind speak simple English. I could not understand anything they were saying to me.

Product or Service Mentioned: Straight Talk Wireless Customer Care.

Reason of review: Poor customer service.

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MariaST
#1154969
Straight Talk Wireless Verified Representative

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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