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I've been with Straight Talk for years.I just bought a Samsung Galaxy 5 two weeks ago and the battery gets super hot, screen too.

I don't leave my WiFi or data on when I'm not using it (using the phone or when the display is off), I don't let apps run in the background, I only have it sync once a day, I never turn on location services, no live wallpaper, screen timeout is at 1 minute, my touch keys don't light up, no Bluetooth or GPS...etc...I know how to save battery power. I had them set it up at Walmart, so I wouldn't have to do it. Needless to say, customer service WAS JUST A NIGHTMARE!!! They always want me to call from a different phone so they can check certain "things" & turn my phone on & off for an hr.

I asked her like what? & oh my she didn't like that! I told her my battery isn't damaged, my phone works, but I just need a new battery. I was very polite, until the end.

I pay $300 for a phone and it's my fault the battery is defective and doesn't charge??? I go to bed with 100% & wake up to 94%. And the heat that comes out of this phone is not right!

I said, "I'll just buy a new battery myself and "beep" off.Horrible, just horrible!!!!

Review about: Customer Service And New Samsung Galaxy 5.

Review #1008071 is a subjective opinion of a user.

2.1
Product or Service Quality
Customer service
Billing Practices
Warranty
Style and Design
Website
Diversity of Products or Services
Value for money
Price Affordability
Advertised vs Delivered
Discounts and Special Offers
Coverage Area
Exchange, Refund and Cancellation Policy
Reliability
Reason of Review / Monetary Loss Damaged or defective / Not specified
Preferred solution Not specified

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Anonymous
#1293304

If you're not a potential new customer, you mean absolutely nothing to Straight Talk/Net10/TRACFONE. The only thing that matters to them is new money, and even then, if you have a complicated problem during activation or later, as long as they have your money already, it's too bad, so sad, cry to your dad. Straight Talk/Net10/TRACFONE are thieves, modern day pirates.

MariaST
#1288605

Hi.I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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