San Diego, California
Not resolved

I bought a Straight Talk Phone 2 years ago, and added a Straight Talk unlimited plan. Everyting was great until I tried to combine all our family lines into one plan with T-Mobile.

I called Straight talk and after 30 minutes on the phone with three different people they told me they had unlocked it.

The phone was not unlocked.

Called back at least 6 times and each time I got a different story.

I had paid cash for the phone 2 years ago and have had straight talk since. They kept sating I had not had the phone long enough - their service terms ask for one year. One cust svc rep even got hateful. These people are crooks, it is very frustrating to call over and over and have a company lie to you each time. Horrible customer service will tell everyone I know to stay away from Straight Talk.

Product or Service Mentioned: Straight Talk Wireless Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $600.

Straight Talk Wireless Pros: Good until you need help, Service until i needed help.

Straight Talk Wireless Cons: Underhanded billing practices.

  • Straight talk cell phones
  • Unreachable Customer Service
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Hi TenderJay459. This is Maria from Straight Talk Wireless.

We are sorry for the inconvenience that you've experienced. As your service provider, we are determined to help you in resolving your issue. Please chat with us using this link so we can provide a concrete resolution. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.


This response did not help. I am totally frustrated with their service.


They don't REALLY care that you have a problem with their service. Once they have your money, they couldn't care less about any issues you may have.

These crooks have been ripping everyone off with the same scams. Spread the word to EVERYONE you know, and ask them to do the same. #StraightTalkSUCKS #StraightTalkTHIEVERY #StraightTalkPIRATES...BTW...robot Maria won't help.

Just a form response which will give you the same response that you got from the customer service rep. Mariabot is just something to give the ILLUSION of caring.

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