1.7
Details
For the past one and a half months i have had barely any internet connection between 8 am and 12 am . 8 hours daily with a decent connection. Midnight to 8 am. And all customer service ever wants to do is reset the apn. And that does nothing.
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1 comment
MariaST
#1726404

Hi PossessiveRabbit. This is Maria from Straight Talk Wireless.

We sincerely apologize to hear about it. Please chat with us at http://bit.ly/2CuBvXO for us to further assist you with your concerns. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Review
#1611239 Review #1611239 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Pros
  • Unlimited data
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Your Internet is junk I am going to switch soon as possible
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1 comment
MariaST
#1580144

Hi OrganicKingPenguin. This is Maria from Straight Talk Wireless.

I read your post and am sorry you’re having some problems. With your internet connection. Allow us to fix this matter. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1380887 Review #1380887 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Reason of review
Bad quality
3.4
Details
So every since I bought the unlimited $55 plan . Unlimited text talk and calling . 60GB . It seems that the websites that I use the most are taking FOREVER to load. So I tested it. I went on a different sites and it loads in like .2 seconds . Then , I tried different...
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1 comment
MariaST
#1558759

Hi. This Maria from Straight Talk Wireless.

We are sincerely sorry for the inconvenience this may have caused. It doesn't matter as to what website you will be using your data. Allow us to review your account to check why your data is slow. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1353194 Review #1353194 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Reason of review
Bad quality
1.4
Details
Same here!I've had straight talk on and off for a good 10 years never having much of a problem until about 3 or 4 months ago the service SUCKS! I have the unlimited plan, just renewed yesterday and it barely works at all. Pages either take FOREVER to load or don't work...
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1 comment
MariaST
#1423705

Hi. This is Maria from Straight Talk Wireless.

I am very sorry for the inconvenience you have gone through with your phone.

I understand where you are coming from and how frustrating this has been. However, we need your current physical location/address to check for outages and changes in the coverage. We want to help you fix the problem and resolve your concerns.

Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1176216 Review #1176216 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Cons
  • Service is awful
Reason of review
Bad quality
2.1
Details
My husband and I both have Straight Talk.We live in Northglenn, CO. It is a big city just north of Denver. We constantly have problems with our internet, pages won't load, fb pictures won't load, can't Google anything, can't play videos or music. It just keeps getting...
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2 comments
MariaST
#1375059

Hi. I’m Maria from Straight Talk Wireless.

We do apologize for the inconvenience that you have experienced. Let me help you in resolving your issue.

Please send us an email with your account information to straighttalk@fb-tracfone.com to further assist you. Thank you.

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Review
#1108925 Review #1108925 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Reason of review
Bad quality
2.9
Details
I bought the Straight Talk $45 plan on 8-31-17.I was a Verizon customer for many years I am using Verizon towers with Straight Talk. The internet takes FOREVER to load and it was fast before I changed to Straight Talk so it means something is wrong with Straight Talk....
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1 comment
MariaST
#1366222

Hi. I'm Maria from Straight Talk Wireless.

I'm sorry for the inconvenience that you have experienced.

Let me help you in resolving that issue.

Please send us an email with your account information to straighttalk@fb-tracfone.com and we will gladly assist you.

Well be looking forward to work with you. Thank you.

Review
#1096085 Review #1096085 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Reason of review
Bad quality
2.8
Details
I have been a straight talk customer for about four or five years and have never had data issues.But for about the past week my data has been extremely slow. Ijust bought the 10G data plan two days ago and my phone is operating at a 2G speed. At first I thought my...
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2 comments
Anonymous
#1325691

They don't REALLY care that you have a problem with their service.Once they have your money, they couldn't care less about any issues you may have.

These crooks have been ripping everyone off with the same scams. Spread the word to EVERYONE you know, and ask them to do the same. #StraightTalkSUCKS #StraightTalkTHIEVERY #StraightTalkPIRATES...BTW...robot Maria won't help.

Just a form response which will give you the same response that you got from the customer service rep.Mariabot is just here to give the ILLUSION of caring.

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Review
#1026536 Review #1026536 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Reason of review
Bad quality
1.0
Details
The repoed my 5g took down to 2g in 2& half weeks they used my g's to complain about my g's (wankers)
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3 comments
Anonymous
#1325741

They don't REALLY care that you have a problem with their service.Once they have your money, they couldn't care less about any issues you may have.

These crooks have been ripping everyone off with the same scams. Spread the word to EVERYONE you know, and ask them to do the same. #StraightTalkSUCKS #StraightTalkTHIEVERY #StraightTalkPIRATES...BTW...robot Maria won't help.

Just a form response which will give you the same response that you got from the customer service rep.Mariabot is just here to give the ILLUSION of caring.

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Review
#995182 Review #995182 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Reason of review
Bad quality
1.4
Details
I purchased a Straight Talk mobile hot spot a few months ago had no problems until two wks ago when it started using a $25 card/2GB data within a few days.This was without changing internet usage (no videos, downloads, etc.). I've called customer service daily and was...
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1 comment
MariaST
#1270350

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/19Cre0y to chat with live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM

Review
#990079 Review #990079 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Reason of review
Poor customer service

Contact Straight Talk Wireless Customer Service

Website:
www.straighttalk.com
Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Straight Talk Wireless Reviews

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Straight Talk Wireless reviews
1.0
Details
Bought this phone un sept this year.Internet works for just abiuta week lat monthand week this month. Straight talk says ive usef all my data .while on on the phone hearing all this *** u git a text from Them sayingi have 5gs if the data high speed left .Customer...
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1 comment
MariaST
#1230895

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/19Cre0y to chat with live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#941466 Review #941466 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Reason of review
Bad quality