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1.7
Details
For the past one and a half months i have had barely any internet connection between 8 am and 12 am . 8 hours daily with a decent connection. Midnight to 8 am. And all customer service ever wants to do is reset the apn. And that does nothing.
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1 comment
MariaST
#1726404

Hi PossessiveRabbit. This is Maria from Straight Talk Wireless.

We sincerely apologize to hear about it. Please chat with us at http://bit.ly/2CuBvXO for us to further assist you with your concerns. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Review
#1611239 Review #1611239 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Pros
  • Unlimited data
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
2.1
Details
My husband and I both have Straight Talk.We live in Northglenn, CO. It is a big city just north of Denver. We constantly have problems with our internet, pages won't load, fb pictures won't load, can't Google anything, can't play videos or music. It just keeps getting...
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2 comments
MariaST
#1375059

Hi. I’m Maria from Straight Talk Wireless.

We do apologize for the inconvenience that you have experienced. Let me help you in resolving your issue.

Please send us an email with your account information to straighttalk@fb-tracfone.com to further assist you. Thank you.

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Review
#1108925 Review #1108925 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Reason of review
Bad quality

Straight Talk Wireless - Internet Service Review

1.8
Details
I have an iPhone have just purchased a new monthly $45 refill card a few days ago and my internet is still loading slower than ever sometimes it won't even load at all. Please help me fix this problem
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1 comment
MariaST
#1188300

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#885078 Review #885078 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Reason of review
Bad quality

Straight Talk Wireless - Internet Service Review from San Mateo, California

2.0
Details
DATA SHORTINGMain gripe with their 5gb data plan, you pay for 5 but you actually only get 4 gb when it slows down to 2g. Can verify using ST's data usage app and comparing against actual usage using My Data Manager app and built in Samsung Data Usage.
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1 comment
MariaST
#1177246

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#854128 Review #854128 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Reason of review
Not as described/ advertised
1.6
Details
My wife, son, and I have been loyal customers of straight talk for a little over 4 years. Each of us have our own straight talk phones and each purchase the $45 card monthly. We each started having problems with internet being slow, buffering constantly, and unable to...
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1 comment
MariaST
#1115790

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#794727 Review #794727 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Reason of review
Not as described/ advertised

Straight Talk Wireless - Internet Service Review from Alorton, Illinois

1.8
Details
Have had straight talk for more than two years, service has been great up until the end of 2015. Noticed my internet bogging down past below 2g. This would happen a day, sometimes two days after making my monthly payment. ST says it's due to using all of my monthly 5GB high speed internet. I MONITOR MY DATA USAGE. 354MB of data usage do not equal 5.0GB! ST also claims once passed 5.0GB, speeds drop to 2g... I can't even load the Google search engine page. Legal action will be taken soon.
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Review
#787191 Review #787191 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Reason of review
Problems with payment

Straight Talk Wireless - Internet Service Review from Walnut Creek, California

2.4
Details
My internet is either intermittent or none at all. I'm told I have to have 2 phones for them to help me. Why would I have two phones. Can't understand customer service. Shame on you for giving our jobs away to people that don't care. I'm lucky to get the internet 1 out of 5 tries. They are defiant rude and lie. Read the same script over and over.
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5 comments
MariaST
#986935

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number.

Anonymous
#986507

You know, this company needs a place to sell its product. Walmart needs to back the customers on this one.

I live in a place that has one walmart and they continue to back straight talk. So I travel the 30 miles to do my shopping elsewhere. I have also been in contact with Google.

Obviously customer complaints are not enough to get the 3heads of the company to make drastic changes

So bypass customer service and work on walmart and Google. At least you can talk to someone and understand them.

MariaST
#988873
@Anonymous

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number.

MariaST
#989306
@Anonymous

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number.

MariaST
#990302
@Anonymous

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, contact number and your cell phone number or phone serial number.

View more comments (4)
Review
#638725 Review #638725 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Reason of review
Poor customer service

Straight Talk Wireless - Internet Service Review

1.6
Details
If you have had your cell number a number straight talk gives you regular for 15 of your 30 days at which time the slow up your phone data were it is like not have data at all. I guess the company wants you to change number a few times a year. This slow service is disgusting st should be ashamed to offer low quality and insult our intelligents by say they are giving us high speed service such bold lies. This shows the company cares little if any for its customers. This and their non english speaking customer service is revolting and repugnant. This is the second month I had this happen if it happens their are may non contract services out there once straight loses its customers it may learn to provide service to customers.
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Review
#590446 Review #590446 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Reason of review
Bad quality
2.0
Details
I purchased a wifi hotspot box at Walmart from Straight Talk. I live where no other internet is available except satellite for $60 a month at 10G. So this hotspot box seemed like the perfect option. I have a ST phone, so I know I have service out here, and I've had no...
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1 comment
MariaST
#895668

Hi GeminiChar7781. I am Maria and I work with Straight Talk.

Sorry for the trouble. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number.

Please copy and paste your comments from the blog and include it in your email. Thanks.

Review
#554198 Review #554198 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Pros
  • Cell phone
Cons
  • Quality of replacement
  • Customer service staff
  • Wifi device
Reason of review
The product is terrible!!
Loss
$118

Contact Straight Talk Wireless Customer Service

Website:
www.straighttalk.com
Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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